HI Grand City Hotel

Hotels
•
Independent
Reitwallstraße 8, 8, Hannover, NDS, 30159 , Hannover , DE
49-1747802647

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Lot hours - 24 hours
Area rugs in public areas
Hardwood flooring in public areas
Free WiFi
24-hour front desk
Luggage storage
Street parking
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Helpful/front desk staff (Sharouz, Qendresa)
Good service in some interactions
Okay hotel overall
Cons:
Challenging, very rough neighborhood
Sold-out on arrival despite paid reservation
No full refund and inadequate resolution for reservation issue
At least one report of unsatisfactory service

Categories

Cleanliness
1
Standard quality for this hotel tier
Service
1
Mixed: front desk staff (Sharouz, Qendresa) praised for professionalism and attentiveness, but at least one guest reported unsatisfactory service related to a reservation/sold-out situation.
Location
1
Negative: described as a very challenging and rough neighborhood.
Room Quality
1
Standard quality for this hotel tier
Amenities
1
Standard quality for this hotel tier
Value for Money
1
Negative: a guest paid a reservation but was told the hotel was sold out on arrival, received no adequate help and did not receive a full refund.
Food and Beverage
1
Standard quality for this hotel tier
Overall Experience
1
Mixed-to-negative: excellent individual employees and some good service instances, but significant issues (sold-out reservation, refund problems, rough neighborhood) harmed the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 07:13

Property Description

Experience the perfect blend of comfort and convenience at HI Grand City Hotel, located in the vibrant heart of Hannover (Mitte).

Luxury Amenities: Indulge in our modern guestrooms equipped with Smart televisions, complimentary Wi-Fi, and private bathrooms featuring refreshing showers and hair dryers.

Prime Location: Enjoy easy access to iconic attractions like Brauhaus Ernst August and the historical market square, all just a short stroll away. Whether you're here for business or leisure, everything you need is right at your doorstep.

Unmatched Service: Our dedicated multilingual staff is available 24/7 to cater to your every need, ensuring a seamless stay from check-in to check-out.

Don't miss the chance to experience the charm of Hannover – book your stay at HI Grand City Hotel today!

Important information:

  • Parking height restrictions apply.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lars
6
Pros:

Ok hotel and good service. Very challenging neighborhood.
Very rough.

2025-12-06 • via Nuitee
M
Maritza • partner
10
Pros:

Front desk personnels like Sharouz and Qendresa whom I described as the champions of this Hi Grand City Hotel. Amazing service and professionalism. Very happy to accommodate and so helpful and very attentive to any concerns. We need more of these lovely champions and we wish them well and best of holidays be with them and their families. Happy Holidays.

2025-12-03 • via Nuitee
M
Marouane
2
Pros:

J ai paye ma reservation et lors de mon arrivée a l hotel ils m ont sit qu ils sont sold out
Et ils n ont meme pas aider pour trouver une solution ou me reserver une chambre
El meme le remboursement ils m ont pas remboursé le total
Et le service était insatisfait

2025-11-12 • via Nuitee
D
Dorothea
10
Pros:

Neu renoviert. Gute, neue Matratze, neue Dusche. Sehr guter Zustand.
Sehr zuvorkommendes, hilfbereites Personal. Rezeption betreut. Innen gute wohnliche Atmosphäre.
Nähe des Bahnhofes.
Breite und kurze Strasse. Obwohl Rotlicht-Milieu (Clubs), keine Auffälligkeiten vor der Tür. Für kurze Aufenthalte kann ich dies als Frau empfehlen.

2025-09-19 • via Nuitee
D
Daniela
8
Pros:

Das Hotel liegt mitten im Rotlichtmilieu, was mir bei der Buchung nicht klar war. In der Beschreibung hieß es :ruhige Umgebung. Als Alleinreisende Frau habe ich mich total unwohl gefühlt. Bei Ankunft Polizei Einsatz vor der Tür. Wenn die Fenster zu sind, ist es aber im Zimmer erstaunlich ruhig. Zimmer sind sehr lieblos und steril eingerichtet, es roch unangenehm. Receptionist sehr nett und freundlich.

2025-09-18 • via Nuitee
I
Igor
10
Pros:

Nice staff and excellent service

2025-09-11 • via Nuitee