Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Unclean rooms
Poor amenities
Value for money is lacking
Small room size

Categories

Cleanliness
1
The hotel felt unclean and lacked a sense of cleanliness in the facilities.
Service
1
Staff were friendly and helpful despite other issues.
Location
1
Conveniently located near transportation options.
Room Quality
1
Rooms were extremely small and lacked basic amenities.
Amenities
1
Limited and disappointing amenities in the hotel.
Value for Money
1
Poor value for the cost given the quality of the accommodations.
Food and Beverage
1
No information on food and beverage quality; assumed poor based on overall sentiment.
Overall Experience
1
Overall experience was very negative, with multiple issues affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 17:51

Property Description

Discover the charm of The Chapter Hotels - Falcon Hotel, nestled in the heart of London City Centre, just a stone's throw from Hyde Park and Kensington Gardens.

Prime Location
Experience London like never before, with iconic attractions such as Marble Arch and Oxford Street within a short 10-minute stroll from your door, making it easy to indulge in shopping, culture, and relaxation.

Comfortable Accommodations
Retreat to one of our 22 cozy guestrooms, where modern comfort meets classic elegance. Each room is equipped with complimentary Wi-Fi, ensuring you stay connected during your adventures.

Warm Hospitality
Our dedicated staff is committed to providing exceptional service, ensuring that your stay is both enjoyable and memorable, whether you're here for business or leisure.

Book your perfect getaway now at The Chapter Hotels - Falcon Hotel, where your London experience awaits!

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Shota
2
Pros:

価格に見合わないホテル。部屋も狭く、水回りも狭いし清潔感を感じない。立地がいいだけ。

2025-12-09 • via Nuitee
S
Shawn
4
Pros:

Bed was a sleeping platform beneath a window and there wasn't a lavatory in the room. Moreover, the light in the external windowless lavatory, located on the floor below, did not have a working light.

2025-12-01 • via Nuitee
S
Siddharth Shrikant
6
Pros:

Located to transportation nearby.

2025-11-27 • via Nuitee
J
Johannes
2
Pros:

Wow this was something EXTRA bad. I wish I knew this before I booked. This can't possibly have this high rating. Room was extremely small with four stairs to climb. Shower very low pressure. Much noise from neighbors. Staff however was nice.

Just lower the price and people might accept this bad room

2025-11-23 • via Nuitee