Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Front desk (limited hours)
See all facilities

Review Highlights

Cons:
Room was not as booked
Hot water issues
Excessive noise
Disappointment compared to other hotels

Categories

Cleanliness
1
The room received was different from what was booked and had issues with hot water.
Service
1
Basic service standard but details about the booking process caused frustration.
Location
1
The area is very noisy, especially in the morning.
Room Quality
1
The room did not match the advertised image or size.
Amenities
1
Basic amenities were underwhelming and inadequate.
Value for Money
1
Did not receive what was expected for the price paid.
Food and Beverage
1
Concerns about being served a cheaper option than ordered.
Overall Experience
1
Overall experience was severely disappointing compared to other stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-28 20:04

Property Description

Discover the charm of Hanoi at Willow Hanoi Old Quarter, perfectly situated just a stone's throw from Hoan Kiem Lake and vibrant night markets.

Unmatched Location
Enjoy the cultural richness of the city with key attractions like St. Joseph's Cathedral and the Hanoi Opera House located within a mile. Explore the historical sights and culinary delights of the bustling Old Quarter right at your doorstep.

Comfort & Convenience
Retreat to our thoughtfully designed guest rooms featuring minibars and Smart TVs for your entertainment. Relax in luxurious bathrooms with rainfall showers and bidets, ensuring your stay is both comfortable and rejuvenating.

Exceptional Amenities
Take advantage of our complimentary Wi-Fi, express check-in, and 24-hour airport shuttle for a hassle-free experience. Our dedicated concierge services and bike storage make it easy to explore the city at your leisure.

Book your stay at Willow Hanoi Old Quarter now and experience the best of Hanoi hospitality!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Y
YIHUA
4
Pros:

I booked "Twin Room, 1 Queen Bed, City View", which is supposed to be 30sqm. We didn't get the room as in the picture for this room type at all. It's a completely different room to the one we booked. Also the hot water doesn't work all the time. The noise in the morning is deafening. You won't be able to catch any sleep after 8am. Maybe not ever after 7am depending on the traffic outside. Definitely would not recommend. Be very careful with what you are served in Vietnam. They very often give you something cheaper than what you ordered, hoping you wouldn't notice. Of all 6 places we stayed in Vietnam, this is definitely the worse one.

2025-11-27 • via Nuitee