Jungla maya hotel

Hotels
Independent
5 (2 reviews)
Calle 30 entre 13 y 15, Bacalar, QROO, 77930 , Bacalar , MX

Children allowed
Pets allowed

Facilities

Lot hours - 24 hours
24-hour front desk
Designated smoking area
Concierge service
Breakfast available (surcharge)
Tours/ticket assistance
Wheelchair accessible parking
Free self parking
Lot hours - 24 hours
Garage
See all facilities

Review Highlights

Pros:
Friendly staff
Cons:
Cleanliness issues, Room maintenance problems, Inconvenient buffet timings, Extra charge for credit card payments

Categories

Cleanliness
3.5
Guests mentioned multiple cleanliness issues including trash-filled bins, dust, cobwebs, and ants in the room.
Service
6.5
While staff were described as friendly and attentive, some guests experienced issues with buffet timings and an extra charge for credit card payments.
Location
5
No specific comments were provided regarding the hotel's location.
Room Quality
4.3
Guests reported room maintenance problems such as a malfunctioning shower and cleanliness issues.
Amenities
5
There were no specific mentions of amenities in the reviews provided.
Value for Money
5
No comments were made regarding the value for money aspect.
Food and Beverage
5
No specific feedback related to food and beverage services was given.
Overall Experience
5
No explicit overall experience feedback was mentioned in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-11-30 17:46

Property Description

Experience the beauty of Bacalar at Jungla Maya Hotel, your perfect getaway within walking distance of stunning lakes and nature parks.

Prime Location
Nestled just a 15-minute stroll from Lake Bacalar and only 0.7 miles from Ecopark Bacalar, our hotel places you at the heart of natural wonders and cultural sites.

Comfort and Convenience
Choose from our cozy 13 guestrooms, each equipped with complimentary Wi-Fi, ensuring you stay connected during your visit. Daily housekeeping adds to your comfort, so you can relax without the worry.

Delightful Dining Options
Indulge in a delicious buffet breakfast, served daily, with children under 5 eating free! Savor local flavors at our on-site restaurant, making your stay even more delightful.

Book your unforgettable stay at Jungla Maya Hotel today!

Important information:

This hotel offers designated smoking areas.

Check-in and check-out hours:

Location

Guest Reviews

5
Based on 2 reviews
Cleanliness: 3.5
Service: 6.5
Location: 5
Room Quality: 4.3
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 5
M
Martha family
4
Pros:

Lamentablemente tengo que decir que me decepcionó el hotel no es lo que esperaba, esta muy cerca de la carretera pero un poco retirado del centro. A mi me gusta caminar asi que esta bien. El agua en la regadera no sale bien, agua caliente mas bien no hay mucha en el lavabo tambien es muy minima y tuve que pedir un tallador para el excusado y compre cloro para lavar el baño por que estaba sucio, como manchado de sarro pero solo que comentan que por el agua del lugar es asi.
Yo recuerdo que la reserva era con desayuno incluido y pues allá no me lo hicieron valido, asi que ya no se que paso ahi,. Las almohadas tenian olor a humedad asi que siento que tiene mucho en que mejorar. El personal fue amable y atento a nuestras inquietutes. Ojala puedan hacer mejoras del lugar. Saludos

2026-01-06 via Nuitee
A
Arturo
4
Pros:

Me cambiaron de habitación porque la primera tenía los botes llenos de basura y además apestaba a humedad, encerrado y cigarro. La segunda habitación tenia polvo y telarañas en cortinas, pantalla y esquinas de la habitación, había hormigas que andaban por la cama y pues también en mi cuerpo, la regadera no funcionaba correctamente y la cambiaron al día siguiente, el día que llegue a las 12:30 quise comer el buffet y ya habian cerrado (siendo que anuncian que es hasta las 13:00); también cobraron un porcentaje extra por pagar con tarjeta de crédito.

Personal amable y atento.

2025-11-18 via Nuitee