Hotel Santiago Plaza

Hotels
•
Independent
Calle Olivares 545, Hermosillo, Son., 83138 , Hermosillo , MX
52-6622898990

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Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Breakfast available (surcharge)
Smoke-free property
Free self parking
Covered parking
Secured parking

Review Highlights

Pros:
Friendly staff
Close to the consulate
Affordable price
Cons:
Dirty rooms
Ineffective amenities
Noise issues

Categories

Cleanliness
1
Multiple reviews indicate rooms are dirty and have unpleasant odors.
Service
1
Staff were generally described as friendly, although there were complaints about issues like room keys and check-in.
Location
1
Convenient location near the consulate, but some reviews mention it feels isolated.
Room Quality
1
Room quality was reported as poor, with outdated furniture and issues with noise.
Amenities
1
Amenities were largely unavailable or not functioning, which affected the overall satisfaction.
Value for Money
1
Some reviews suggest the low price makes it somewhat acceptable despite many issues.
Food and Beverage
1
Breakfast mentioned but not included, and restaurant received a positive note.
Overall Experience
1
Overall dissatisfaction with cleanliness and room quality dominates reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-09 00:18

Property Description

Experience comfort and convenience at Hotel Santiago Plaza, nestled near the vibrant Orus Casino in Hermosillo.

Prime Location: Our hotel is perfectly situated just minutes away from top attractions, including the United States Consulate and Casino Fortune, making it an ideal choice for both leisure and business travelers.

Comfortable Accommodations: Enjoy your stay in one of our 103 air-conditioned rooms, each equipped with flat-screen televisions and complimentary Wi-Fi. Our clean and modern bathrooms feature showers and hairdryers for your convenience.

Dining and Amenities: Relish delicious meals at our on-site restaurant and unwind at the bar/lounge with your favorite drink. Start your day right with a hearty buffet breakfast served daily, while complimentary self-parking adds to your comfort.

Book your stay at Hotel Santiago Plaza today and immerse yourself in the hospitality of Hermosillo!

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
P
Patricio Alfonso
6
Pros:

Televisor desactualizado (no smart) con servicio de Cable.

El control del televisor no funcionaba.

Instalaciones y muebles viejos.

Aun asi el precio es bajo, y en relacion calidad precio es aceptable.

2026-01-09 • via Nuitee
N
Nadia Cinthya
6
Pros:

Bueno: Personal amable y cordial, me ayudaron con un early check-in, Habitación limpia, Hotel seguro, Privacidad respetada, Amenidades estándar correctas, muy cerca del Consulado. El buffet es rico y buena sazón.

Área de mejora: Ninguno de los servicios en su página o Expedia funcionaba (Gimnasio, Alberca) que era una de las razones por la que lo escogí. No tienen caja fuerte. El internet es MUY malo, tuve que usar mis datos para poder trabajar. Muy ruidoso, se escuchan ruidos todo el tiempo y es difícil dormir.

2026-01-06 • via Nuitee
M
Maria • family_with_children
2
Pros:

Hotel muy descuidado, la habitacion muy sucia, olia mal, y muy mal servicio al huesped. No lo recomiendo nada

2025-12-29 • via Nuitee
H
hortensia
10
Pros:

Si

2025-12-21 • via Nuitee
A
Ana Gabriela • family
10
Pros:

Habitación cómoda

2025-12-17 • via Nuitee
Z
Zumiko
10
Pros:

Muy limpia la habitación

2025-12-15 • via Nuitee
A
Ana • family
2
Pros:

No towels and bad very delayed service. Lots of late night noises

2025-12-08 • via Nuitee
D
Diana Marina soledad
2
Pros:

2 noches de las cuales no se pudo descansar gritos música muy fuerte imposible poder dormir llame a las 3 de la mañana a recepción para avisar que era imposible dormir. Todo siguió igual

2025-12-06 • via Nuitee
A
Alma Esperanza
8
Pros:

Breakfas was no included

2025-11-25 • via Nuitee
A
Aylin • family
6
Pros:

No incluye desayuno y la tarjeta para abrir el cuarto se desactivaba a cada rato se ve muy solo cerca por ahí

2025-11-24 • via Nuitee
F
Fernando
10
Pros:

Muy bien

2025-11-19 • via Nuitee
A
anderson
10
Pros:

bueno

2025-11-19 • via Nuitee
J
John
6
Pros:

Courteous and helpful staff. Good restaurant. Room was less than expected.

2025-11-19 • via Nuitee
R
Rodolfo • family
10
Pros:

Muy bien

2025-11-11 • via Nuitee
G
Gladys • family
10
Pros:

Muy limpia

2025-11-10 • via Nuitee
O
Omar
10
Pros:

Nien

2025-11-04 • via Nuitee
L
Luis Armando • family
10
Pros:

Habitación limpia y buen servicio

2025-10-31 • via Nuitee
E
Eva
10
Pros:

Muy bien

2025-10-30 • via Nuitee
J
Jose • family_with_children
10
Pros:

Todo estuvo muy bien

2025-10-20 • via Nuitee
J
jesus ramón
2
Pros:

No me respetaron la reservación a pesar que estaba pagado, dijeron que no tenían convenio vos hoteles.com

2025-10-12 • via Nuitee