Westpoint Hotel

Hotels
168-176 Sussex Gardens, Hyde Park , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent, central location near Paddington/Underground/Hyde Park
Rooms described as clean and beds comfortable
Friendly and helpful staff mentioned by several guests
Good value for money and reasonable price
Breakfast with vegetarian options and generally adequate service
Safe luggage storage available
Cons:
Rooms and bathrooms often very small and somewhat dated
Amenity issues: broken elevator, noisy fans, and occasional Wi‑Fi failures
Mixed service: isolated reports of rude/abrupt receptionist
Coffee quality at breakfast criticized
Narrow corridors and limited space in some room types

Categories

Cleanliness
1
Multiple reviews explicitly note the hotel is clean and rooms are tidy; towels refreshed and rooms described as 'clean' and 'orderly'.
Service
1
Staff are frequently described as friendly and helpful, though there are isolated reports of a rude/abrupt receptionist; overall slightly positive but mixed.
Location
1
Consistently praised as excellent and very close to Paddington/Underground and Hyde Park; location is a clear strong point.
Room Quality
1
Many guests report small, cramped or dated rooms and bathrooms (very small bathrooms, old fixtures, narrow corridors); comfort is mixed despite some comfortable beds.
Amenities
1
Several amenity issues noted: broken elevator, noisy bathroom fan, Wi‑Fi not working in at least one room, limited coffee machine capacity and minimal bathroom fittings.
Value for Money
1
Guests often mention reasonable price and good value for location, describing it as a good choice for the price paid.
Food and Beverage
1
Breakfast is described as 'ok' with vegetarian options and adequate supply, but coffee quality was criticized by some guests.
Overall Experience
1
Overall mixed impressions: excellent location and generally clean rooms, but limited room size, some outdated features and occasional staff rudeness lead to a neutral overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 16:43

Property Description

Experience the perfect blend of comfort and convenience at Westpoint Hotel, nestled in a charming Georgian building just steps away from the stunning Hyde Park.

Prime Location
Situated in the tranquil Sussex Gardens, enjoy quick access to Paddington rail and underground station, making travel around London effortless. Major attractions like Oxford Street and Marble Arch are only a short stroll away.

Comfortable Accommodations
Each thoughtfully appointed room features a cozy ambiance with a television and a private bathroom complete with hairdryer, ensuring a restful stay in the heart of the city.

Relax and Unwind
Take a moment to relax in our inviting lounge area, a perfect spot to unwind after a day of exploration, offering a serene escape from the bustling city.

Don’t miss out on your London getaway—book your stay at Westpoint Hotel today!

Important information:

For bookings of 3 or more rooms, your deposit will be nonrefundable.

Please note parking is subject to availability on arrival and cannot be booked in advance. Vans, pickups and commercial vehicles are charged at GBP 100 daily. Parking times are from arrival time until 10:30 on the day of check-out.

Please note that the credit card used for the reservation will be required at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Geoffers • solo_traveller • gb
9
It was what I expected, as I visited the same hotel last year.
Pros:

Central location; no frills room; excellent value

Cons:

The view from the window, but I didn't expect Hyed Park !!!

2026-08-29 • via Nuitee
P
Panth • couple • in
7
Recommended for short stay. Location is great.
Pros:

Location. Staff was nice.

Cons:

Rooms are small in comparison to rates charged.
Some rooms need renovations.

2026-08-29 • via Nuitee
M
Melodie • couple • gb
7
2026-08-29 • via Nuitee
J
Juan Jose • solo_traveller • es
9
Totalmente recomendable
Pros:

La amabilidad del personal
Ubicación muy buena
Solucionaron un pequeño inconveniente en nada

2026-08-28 • via Nuitee
C
Carlos • extended_group • es
7
2026-08-28 • via Nuitee
F
Frédéric • solo_traveller • fr
8
Un accueil agréable pour un hôtel très bien situé
Pros:

Emplacement, personnel sympathique et efficace ( réservation taxi pour transfert), excellent breakfast (en option), rapport qualité/prix très bien.

Cons:

Chambre petite et en sous sol, voisins de chambre bruyants , ascenseur très lent, des ventilateurs mais pas de clim.

2026-08-28 • via Nuitee
I
Isabel • solo_traveller • es
3
Calidad 0
Pros:

La ubicación y que en la habitación te proporcionan cafe, té y un hervidor de agua.

Cons:

La habitación era súper pequeña, en el baño cabe una persona y de lado. No tiene nevera, si vas a viajar varios días es bastante negativo, cuando llegamos todo parecía estar limpio pero al abrir la cama pequeña la sabana estaba manchada. La cama es bastante incómoda y el mobiliario bastante anticuado y se ve el baño sobre todo la ducha bastante deteriorada por el paso del tiempo. El último día cuando fuimos a preparar la maleta salió una cucaracha del armario.... menos mal que fue cuando ya nos íbamos si no no hubiera podido dormir mas allí... el gel de ducha un bote rellenable bastante cutre y pone que tenia secador de pelo y en la habitación no había secador de pelo. El desayuno poca variedad, no creo que sea buena idea una bandeja con la mantequilla y la mermelada que todo el mundo meta el mismo cuchillo para servirse. Se ve que el estandarte de calidad en España no tiene nada que ver con el de allí.

2026-08-28 • via Nuitee
G
Gbaj • extended_group • ly
6
2026-08-27 • via Nuitee
M
Margherita • solo_traveller • it
8
2026-08-27 • via Nuitee
B
Bryan Modesto • solo_traveller • mx
10
2026-08-27 • via Nuitee
G
Gbaj • extended_group • ly
7
Pros:

good location

Cons:

There a old smell in the hallway

2026-08-27 • via Nuitee
V
Vanessa • solo_traveller • it
7
2026-08-26 • via Nuitee
J
Jessica • couple • es
8
Pros:

La ubicación y la cercanía del metro.
Destacar también la atención y amabilidad de Claudio.

2026-08-26 • via Nuitee
P
Pietro • solo_traveller • it
9
Pros:

Soggiorno eccellente!
​Hotel davvero pulitissimo. Il personale è preparatissimo e sempre disponibile: una menzione speciale va a Claudio per la sua grande gentilezza e professionalità!
​La posizione è comoda e strategica, a pochissimi passi sia dalla stazione dei treni sia dalla metropolitana. Nei paraggi ci sono tantissimi negozi dove poter mangiare bene o fare acquisti per i souvenir. Nonostante la comodità ai servizi, la zona è tranquillissima e ben tenuta.
​Nel complesso un'esperienza fantastica, ci tornerei assolutamente!

Cons:

Uniche piccole pecche:
​Luce al mattino: Le finestre delle camere hanno le veneziane e già alle prime luci dell'alba entra molta luce. Consiglio alla struttura di installare delle tende oscuranti per chi, come me, ha il sonno leggero.
​Wi-Fi da potenziare: Nonostante in camera fosse presente un router dedicato, la connessione Wi-Fi risultava quasi inesistente.

2026-08-26 • via Nuitee
R
raphael • extended_group • fr
10
Bon rapport qualité prix
Pros:

Localisation top proche métro

Cons:

Salle de bain à besoin de rénovation

2026-08-26 • via Nuitee
R
Raffaele • couple • it
7
2026-08-26 • via Nuitee
Y
yan • extended_group • cn
8
2026-08-25 • via Nuitee
F
Francesca • couple • it
8
Colazione buona e abbondante. Posizione ottima. Camera carina. Personale gentile
Pros:

Tutto

Cons:

Purtroppo la camera era al
Piano sotterraneo quindi diciamo un po claustrofobica. Sicuramente in italia non avrebbero mai dato l’opportunita di avere determinate camere ad un 3 stelle

2026-08-25 • via Nuitee
A
Anna • couple • it
8
Sono stata molto bene, lo staff è stato molto gentile abbiamo incontrato un ragazzo che parlava italiano ed era molto di
Pros:

Molto bella ed elegante

Cons:

La camera sembrava più grande dalle foto

2026-08-25 • via Nuitee
A
Adriaan • solo_traveller • nl
7
2026-08-24 • via Nuitee