Hotel Cormoran Tulum & Cenote

No receptionist on duty for check in at 7pm. Entire facility was locked and did not look like any guests were there

hidden air conditioning policy which only works after 9pm! Bugs and cockroaches inside the room.

We knew it would be hot in Tulum, therefore you have airconditioning. This place says to turn it on from 9pm to 7am, but for some reason they decided to turn it off at 2am in the middle of the night. We had a very bad night, and no one at the front desk to help. They say it’s a hotel without front desk, but this doesn’t mean there should be no service. Very bad communication. We left after 1 night, although we booked 2. There was no refund and again very bad communication. I highly recommend to avoid staying here. Also, it’s far from restaurants or beaches. Be aware that almost all beaches in Tulum are private.

The whole area is dark the sun doesn’t penetrate until 10am. The staff were rarely available as reception is only open sometimes.
The room was poorly sealed from mozzies.
The breakfast served outside your room, was dreadful, consisting of a small amount of poor quality fruit, 1 coffee, poor quality fruit juice a tiny amount of yoghurt and some granola to put in it, 1 tiny piece of cold toast and a tiny amount of jam. I don’t come on holiday to diet.
There’s no restaurant, the nearest are some walk away and at night this end of the street is very dark.
The sister hotel Lamar with beach access is over 4km away back along the very busy road. It’s 20 mins by car …probably quicker by bike! It has a good beach area with great staff and I would try to book here rather than Cormoran.
Do not be fooled into thinking Cormoran is close to the beach, it’s not. The whole area has been stupidly closed off by all the hotels on the beach side. They have very high walls to maintain privacy. Although when on the beach you can walk freely along it you can’t access it except in a few places along the 4-5km stretch unless you can do a deal with a nearer hotel.
Mexico does not have a good beach access policy.

Please note that it’s In Tulum beach area with open clubs In the near which can be noisy. No refigerator.

Coffee was probably the instant one, I am not a fan of instant coffee. Fuss with payment got too many messages of them paying using different ways, before coming - which I refused as I am a bit paranoid I guess, but it looked not very professional.

The AC only works from 2100 to 0700, and on both nights the generator must have switched off at 0200 on both nights which we noticed on both of our nights stay. Luckily the weather was fresh otherwise it would have been unbearable. The bikes were not safe to use as the chains have not been maintained and are completely rusty, on the busy roads to and from the hotel you need a roadworthy bike. No hand soap in bathroom only the shampoo.

Nothingggggg

The hotel has stated that the air condition only is on from 9pm to 7am, but the fan could not give the rooms enough air during daytime so it was not an option to use the hotel for us.
We left after one night but had ordered 4.