smartments Hamburg Hamm

Hotels
•
SMARTments
Luisenweg 9 , Hamburg , de

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean, modern rooms and bathrooms
Comfortable beds and well-furnished rooms
Well-equipped kitchen in many units
Convenient location near U-Bahn
Laundry machines available on-site
Quiet rooms
Cons:
No on-site staff / reliance on automated/AI check-in
Vending/drinks machines out of order or empty
Hidden extra fee reported (€25 before check-in)
No dedicated parking; parking difficult for late arrivals
Occasional stained linens or unclean kitchen cupboards
Room temperature/ventilation issues and occasional noisy fridge

Categories

Cleanliness
1
Mostly praised: multiple guests note modern, clean rooms and bathrooms; however there are reports of stained sheets and unclean kitchen cupboards in some cases.
Service
1
Leaning negative: several reviews report no on-site staff, late/slow access codes and reliance on automated/AI check-in with nobody to help; a few mentions of friendly/helpful staff when present.
Location
1
Generally positive: many comments about a good location, close to the U-Bahn and with nearby parking options; one reviewer called location a drawback.
Room Quality
1
Positive: comfortable beds, well-furnished rooms, soundproof windows and modern bathrooms cited; some guests found the kitchen area small or the room too warm.
Amenities
1
Mixed: kitchen equipment and laundry machines are praised and coffee/snack offerings exist, but several reviewers report empty or broken vending machines and lack of on-site parking.
Value for Money
1
Negative: complaints about unexpected additional fees (e.g., €25 before check-in) and disappointment that some paid services/snacks were unavailable reduce perceived value.
Food and Beverage
1
Mixed-to-negative: coffee and snacks are mentioned positively when available, but multiple reports of out-of-service or empty vending machines and no real F&B options.
Overall Experience
1
Mixed overall: many guests praise cleanliness, comfort and location, giving a generally positive feel, but lack of staff, access/automation problems and hidden fees left some guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-29 08:32

Property Description

Discover the perfect blend of comfort and convenience at Smartments Hamburg Hamm.

Thoughtful Accommodations
Each unit features modern air conditioning, ensuring a comfortable climate, and a private bathroom for your personal relaxation. Enjoy the convenience of a well-equipped kitchenette, complete with a dishwasher, microwave, fridge, stovetop, and essential kitchenware.

Convenient Location
Situated just 2 miles from Hamburg Central Station and close to popular attractions like Inner Alster Lake and Mönckebergstraße, you’ll find yourself at the heart of the city’s vibrant culture.

Accessibility and Amenities
Smartments Hamburg Hamm is designed with all guests in mind, offering facilities for disabled guests and free Wi-Fi throughout the property, making your stay enjoyable and hassle-free.

Experience the charm and warmth of Smartments Hamburg Hamm—secure your booking today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Thomas • solo_traveller • de
10
Pros:

Top Apartment. Immer gerne wieder.

2026-07-25 • via Nuitee
Y
Yavuz • family_with_children • no
10
2026-07-25 • via Nuitee
M
Murad • couple • de
8
2026-07-25 • via Nuitee
A
Anja • solo_traveller • de
10
Pros:

.

Cons:

.

2026-07-24 • via Nuitee
M
Marijke • solo_traveller • nl
10
Pros:

Mooi appartement
Heerlijke tijd gehad.
Duidelijke uitleg over het geld dat we moesten betalen bij het inchecken,,
Toeristen belasting,,,
Had graag langer gebleven

2026-07-24 • via Nuitee
S
Susanne • couple • de
8
2026-07-22 • via Nuitee
M
Michael • solo_traveller • de
5
2026-07-21 • via Nuitee
F
Felix • solo_traveller • de
5
Cons:

Es konnte nur über WhatsApp geschrieben werden. Wir hatten jedoch Probleme mit dem Wasserhahn dieser ist die ganze Nacht immer wieder an gegangen. Am nächsten Morgen haben wir nach langem hin und her ein neues Zimmer bekommen was deutlich kleiner war als das ursprüngliche.

2026-07-21 • via Nuitee
N
Negar • solo_traveller • de
6
Cons:

Sehr Schmutzig

2026-07-20 • via Nuitee
T
Torquato • couple • pt
9
Pros:

Gostámos da limpeza e ter tudo o que precisamos, apesar de ser pequeno. É tudo novo e moderno. Muito confortável. É bom ter lavandaria em baixo.

Cons:

Fazer o check-in e check-out sózinhos, não está lá ninguém para nos receber. Tivemos de pedir ajuda a um hóspede que estava a sair.

2026-07-20 • via Nuitee
E
Eliška • couple • cz
9
2026-07-19 • via Nuitee
Харчук • solo_traveller • ua
10
2026-07-19 • via Nuitee
K
Karamo • solo_traveller • gn
10
Je cherche la même chose à Paris
Pros:

Un vrai hôtel Smartments et tout est Digitalisé c’est vraiment super

2026-07-17 • via Nuitee
R
Rodrigo • couple • co
10
2026-07-17 • via Nuitee
M
Maryna • solo_traveller • de
8
Pros:

War alles, was man braucht. Außer den zweiten Stuhl. Wir waren zuzweit, und es war nicht bequem zu frühstücken.

Cons:

Ein Stuhl.

2026-07-17 • via Nuitee
C
Cihan • couple • de
10
2026-07-16 • via Nuitee
B
Boileau • solo_traveller • fr
8
Pros:

Équipements quasiment neuf
Calme et très proche de la gare centrale de Hambourg à 3 stations de métro

Cons:

Une alarme incendie
Aucune information de retour demandé
C'est moi qui ait prévenu

2026-07-14 • via Nuitee
J
Josef • couple • de
8
2026-07-13 • via Nuitee
M
Michael • solo_traveller • at
8
2026-07-13 • via Nuitee
I
Ingrid • family_with_children • de
8
Pros:

Verkehrsgünstige Lage und trotzdem ruhig. U-Bahn, Supermarkt und Bäcker fußläufig gut erreichbar. Appartement zweckmäßig und gemütlich eingerichtet, gute Küchenausstattung.

Cons:

Alles gut!

2026-07-11 • via Nuitee