smartments Hamburg Hamm

Hotels
Luisenweg 9 , Hamburg , de

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Emergency cord in bathroom
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean, modern rooms and bathrooms
Comfortable beds and well-furnished rooms
Well-equipped kitchen in many units
Convenient location near U-Bahn
Laundry machines available on-site
Quiet rooms
Cons:
No on-site staff / reliance on automated/AI check-in
Vending/drinks machines out of order or empty
Hidden extra fee reported (€25 before check-in)
No dedicated parking; parking difficult for late arrivals
Occasional stained linens or unclean kitchen cupboards
Room temperature/ventilation issues and occasional noisy fridge

Categories

Cleanliness
1
Mostly praised: multiple guests note modern, clean rooms and bathrooms; however there are reports of stained sheets and unclean kitchen cupboards in some cases.
Service
1
Leaning negative: several reviews report no on-site staff, late/slow access codes and reliance on automated/AI check-in with nobody to help; a few mentions of friendly/helpful staff when present.
Location
1
Generally positive: many comments about a good location, close to the U-Bahn and with nearby parking options; one reviewer called location a drawback.
Room Quality
1
Positive: comfortable beds, well-furnished rooms, soundproof windows and modern bathrooms cited; some guests found the kitchen area small or the room too warm.
Amenities
1
Mixed: kitchen equipment and laundry machines are praised and coffee/snack offerings exist, but several reviewers report empty or broken vending machines and lack of on-site parking.
Value for Money
1
Negative: complaints about unexpected additional fees (e.g., €25 before check-in) and disappointment that some paid services/snacks were unavailable reduce perceived value.
Food and Beverage
1
Mixed-to-negative: coffee and snacks are mentioned positively when available, but multiple reports of out-of-service or empty vending machines and no real F&B options.
Overall Experience
1
Mixed overall: many guests praise cleanliness, comfort and location, giving a generally positive feel, but lack of staff, access/automation problems and hidden fees left some guests disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-29 08:32

Property Description

Discover the perfect blend of comfort and convenience at Smartments Hamburg Hamm.

Thoughtful Accommodations
Each unit features modern air conditioning, ensuring a comfortable climate, and a private bathroom for your personal relaxation. Enjoy the convenience of a well-equipped kitchenette, complete with a dishwasher, microwave, fridge, stovetop, and essential kitchenware.

Convenient Location
Situated just 2 miles from Hamburg Central Station and close to popular attractions like Inner Alster Lake and Mönckebergstraße, you’ll find yourself at the heart of the city’s vibrant culture.

Accessibility and Amenities
Smartments Hamburg Hamm is designed with all guests in mind, offering facilities for disabled guests and free Wi-Fi throughout the property, making your stay enjoyable and hassle-free.

Experience the charm and warmth of Smartments Hamburg Hamm—secure your booking today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
B
Barbara • couple • de
9
2026-04-09 • via Nuitee
E
eda • couple • tr
6
2026-04-08 • via Nuitee
K
Katarina • couple • ee
10
2026-04-07 • via Nuitee
R
Rahamnov • couple • de
10
2026-04-07 • via Nuitee
S
StPein • couple • de
9
Pros:

Die Lage zum Erkunden der Stadt mit den öffentlichen Verkehrsmitteln war hervorragend (U-Bahn/Bus - Hamburg Card nutzen!) . Möglichkeiten zur individuellen Frühstücksversorgung waren in der näheren Umgebung ausreichend vorhanden.

Cons:

Die Versorgung mit Snacks und Getränken mit den vorgandenen SB Terminals im Haus ist verbesserungswürdig! Die gesamte IT im Haus hat scheinbar noch einige Kinderkrankheiten!

2026-04-07 • via Nuitee
D
DAVID • solo_traveller • es
9
2026-04-05 • via Nuitee
S
Saroj Kumar • family_with_children • pt
10
We had a pleasant stay here we really enjoyed the stay…
Pros:

Everything I don’t find anything worst

2026-04-05 • via Nuitee
E
Ella • couple • dk
9
2026-04-04 • via Nuitee
H
HIROMI • couple • jp
7
2026-04-02 • via Nuitee
P
Philipp • family_with_children • de
7
2026-04-01 • via Nuitee
S
Steffi • solo_traveller • de
10
Pros:

Super geräumig und dafür sehr gemütlich.

2026-03-31 • via Nuitee
M
Mahzad • couple • ir
9
2026-03-31 • via Nuitee
M
Mohammed • couple • de
10
2026-03-29 • via Nuitee
M
Michael • couple • de
10
Pros:

Klasse eingerichtetes appartment - alles sauber und gut durchdacht.

Cons:

Nichts

2026-03-29 • via Nuitee
V
Vela • solo_traveller • es
10
2026-03-29 • via Nuitee
B
Birgit • couple • de
9
Pros:

Top Ausstattung, saubere Zimmer, gemütliches Bett

Cons:

..ein Toaster wäre schön gewesen. Die Küchenschränke sollten mal wieder gereinigt werden.

2026-03-28 • via Nuitee
A
Annette • couple • us
8
2026-03-28 • via Nuitee
C
Corine • couple • nl
6
2026-03-28 • via Nuitee
M
Manuela • couple • ch
8
Gut, aber verbesserungswürdig
Pros:

Tolles Konzept, stilvolle Ausstattung, gute Lage, easy Check-in und check-out, gut auch, dass es viele Parkmöglichkeiten in der Nähe hat.

Cons:

Die Betten warn leider unbequem und die Bettwäsche hatte ein seltsames Material. Es war auch viel zu warm im Zimmer zum schlafen und man konnte es nicht regulieren.

2026-03-27 • via Nuitee
T
Thea • family_with_children • de
8
2026-03-25 • via Nuitee