HOTEL THE7 Kumamoto

Hotels
Chuo-ku Tori-cho 20-1 , Kumamoto , jp

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Excellent and varied breakfast buffet
Kind and helpful staff (many mentions)
Large public bath / onsen well regarded
Clean, well-maintained rooms
Convenient location near tram/station and shops
Spacious rooms
Free drink corner and pancake machine
Good access for sightseeing (near castle, restaurants)
Comfortable atmosphere for relaxation
Accessible for walking to nearby amenities
Cons:
Artificial/strong fragrance in lobby/relaxtion area causing irritation
Serious privacy/service lapse: staff opened room at checkout without consent
Some facilities feel old
Very stiff toilet flush lever (difficult to use)
Poor room soundproofing in some rooms
Parking not free / would prefer free parking
No yukata available for elementary-school-aged child
No extra chairs provided when requested
Morning road congestion affecting access
Lobby Wi‑Fi connection issues reported

Categories

Cleanliness
1
Multiple guests explicitly praised cleanliness — rooms described as 'clean' and 'well maintained'; general impression is positive.
Service
1
Staff are frequently noted as kind and helpful (luggage storage, attentive breakfast staff), but a serious service lapse (staff unlocking a guest room during checkout without prior consent) reduces the score to slightly negative.
Location
1
Many comments highlight a very convenient location (close to tram/station, shops, tourist sites and castle), making it useful for sightseeing.
Room Quality
1
Rooms are described as a good size and comfortable, but issues such as a very stiff toilet lever, lack of bedside outlets, and reported poor soundproofing produce a mildly negative assessment.
Amenities
1
Public baths/onsen, a free-drink corner and buffet extras (e.g., pancake machine) are praised; some missing items (no child yukata, no extra chair) and parking charges temper the rating.
Value for Money
1
Mixed opinions: some guests felt it was a bit expensive or facilities felt old, while others found deals and good value. Net sentiment leans negative.
Food and Beverage
1
Very strong positive consensus on breakfast/buffet — repeatedly described as excellent, varied, and delicious with many local options.
Overall Experience
1
Despite many positives (breakfast, location, baths, generally kind staff), significant issues — notably the safety/privacy breach at checkout and pervasive artificial fragrance in public areas causing irritation for some — strongly harmed overall impressions for affected guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 19:38

Property Description

Experience the charm of HOTEL THE7 Kumamoto, your perfect retreat in the heart of this historic city.

Comfortable Accommodations
Our air-conditioned rooms provide a serene atmosphere, complete with a private bathroom and flat-screen TV, ensuring a restful stay with all the modern conveniences.

Delicious Breakfast Options
Start your day right with our diverse breakfast offerings, ranging from a delightful buffet to à la carte and continental choices, catering to all tastes.

Convenient Location
Situated just miles away from iconic attractions like Kumamoto Castle and Suizenji Park, our hotel makes it easy to explore the rich culture and beauty of Kumamoto.

Don't miss out on your ideal getaway; book your stay at HOTEL THE7 Kumamoto now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
TETSUYA • solo_traveller • jp
10
Pros:

朝食がとても美味しかった。

2026-04-01 • via Nuitee
K
Kishan • solo_traveller • nz
10
Great place!
Pros:

Great location, staff was super kind, not far walk to main shops etc all round a great stay!

2026-03-31 • via Nuitee
J
Junko • couple • jp
8
Pros:

部屋の広さも丁度良く
圧迫感がありませんでした
清潔でしたよ

Cons:

トイレのレバーがとても硬くて
（水を流す際）
その点は使いづらかったです

2026-03-31 • via Nuitee
Y
yuki • solo_traveller • jp
9
Pros:

朝食ブッフェがとても良かった。スッタッフの方が皆とても親切で、お気遣いが素晴らしかった。場所も景観保護区のそばで、古民家のレストランなどが徒歩圏内で行けるのも良かった。

Cons:

最近ありがちな、アロマ風の匂いをロビーやリラクゼーションエリアに漂わせているが、人工的なえもしれぬ匂いで、喉がヒリヒリし、やらなければいいのにとすら感じる。人工香料に過敏な反応が出てしまう人への配慮で、無香料を目指してほしい。

2026-03-24 • via Nuitee
Y
youkou • extended_group • jp
4
少し高い
Pros:

直前で予約ができた事

Cons:

施設が古い

2026-03-21 • via Nuitee
ともだ • solo_traveller • jp
10
Pros:

綺麗でした
浴場もあって良かったです

2026-03-20 • via Nuitee
D
dongjae • solo_traveller • kr
10
2026-03-16 • via Nuitee
A
ayako • solo_traveller • jp
8
ほどよくリラックスできる
Pros:

室内の他に、大浴場があり、ドリンク無料のコーナーもあり良かった。

Cons:

熊本駅から市電で4駅。熊本城近くを観光目的とするならよいかも

2026-03-14 • via Nuitee
M
MASAMI • solo_traveller • jp
8
初めての熊本をHOTEL　ザ・セブンさんを利用してよかった
Pros:

朝食がとても充実しており、種類の多さにびっくりです。美味しかった。

Cons:

ロビーでのWi-Fiがつながらなかったかな。

2026-03-12 • via Nuitee
N
NATSUKO • solo_traveller • jp
6
2026-03-11 • via Nuitee
H
Hidemi • couple • jp
10
Pros:

早い時間に到着しましたが荷物を預けることができました。
ツインのお部屋はキレイでした。
2泊とも大浴場で癒され、ビールもいただきました。
朝ごはんがおいしくて、赤牛、熊本ラーメン、ヤンピーエン、赤牛カレー、地元の牛乳とヨーグルトほかにもたくさん食べました。自動パンケーキ焼機が初日で、焼きたてをいただきました。
電停が徒歩圏内で、食事もすこしお散歩したらたくさんお店がありました。

2026-03-10 • via Nuitee
M
Masahiro • solo_traveller • jp
10
Pros:

朝食

2026-03-04 • via Nuitee
H
HIROKI • couple • jp
10
コスパ最高
Pros:

ご飯が最高に美味しいかったです

Cons:

なし

2026-01-19 • via Nuitee
Y
Yasufumi • solo_traveller • jp
5
安くて便利
Pros:

商業施設に近い

Cons:

朝は道路が混む

2026-01-19 • via Nuitee
I
ishihara • solo_traveller • jp
8
2026-01-19 • via Nuitee
Ｓadatoshi • solo_traveller • jp
10
大変良かった。
Pros:

スタッフの対応が素晴らしいと思う。

Cons:

別に何も無かった。

2026-01-19 • via Nuitee
ヒロフミ • couple • jp
10
最高
Pros:

朝食が素晴らしい

2026-01-19 • via Nuitee
K
kunihiro • solo_traveller • jp
8
Pros:

朝食バイキング

Cons:

小学生の浴衣の用意がなかった。幼児用はあったが。椅子の追加がなかった。設備ない。

2026-01-19 • via Nuitee
M
Marie • extended_group • jp
10
Very nice
Pros:

All equiped room, very clean and confortable. An onsen is available directly in the establishment !

Cons:

Some rooms had a very strong tobacco smell

2026-01-19 • via Nuitee
S
Sumiaki • solo_traveller • jp
8
グッド。
2026-01-19 • via Nuitee