Pestana Quinta Perestrello

Difficulté pour se diriger dans l’hôtel
Petit déjeuner bon , mais service très long

Le spa et le petit déjeuner sont dans un hôtel attenant. Cela permet de bénéficier d’autres infrastructures mais c’est assez loin (5-10 minutes), et ce n’est pas précisé quand on réserve.

This box isn’t big enough
Some of the staff were not very responsive
When I book a hotel with these prices I expect some sort of amenities, bar, restaurant, night porter. Not have to walk to a sister hotel and at night have to walk 100’s of yards to get back to my room and at the age of 76 I expect a lift to my room not have to walk up flights of stairs. Going to the only bar in the evening it was 3 lift and a walk across a bridge ( outside)

Situation géographique pas très à mon goût, mais cela n'engage que moi.
Notre chambre donnait sur l'arrière cours avec les groupes climatisation, local poubelle ... pas top.

Key card would not work. Staff had to do to a different hotel site to get this to work late in the night. No facility to do this on site. We had to wait a long time for this to be sorted.

Air conditioning was not working in either of the 2 rooms we were provided. Lady at check-in desk came into the room and switched it on in both rooms, but neither was working when we got back to room late in the night. No night staff available to sort this out. It was extremely uncomfortable to sleep.

Only one person trying to serve all the guests at breakfast.

Nothing

The biggest issue which detracts from this hotel is the lack of eating and bar facilities in the actual hotel. The Pestrello is attached to a much larger Pestana hotel complex which is where we had to walk to for breakfast in the restaurant. This could have be more clear in the booking information -- you have to walk some distance, over an outside footbridge and then head down two floors the lift, and walk further past this sister hotel's reception. The restaurant did a very nice breakfast and the staff are helpful. This restaurant offers evening meals, but was fully booked when we stayed. The next 'in house' option to walk on through more corridors to another, second, even bigger sister hotel "The Village" and join its buffet dinner option. This was big and very busy and only average quality. Here was also the only bar open during our visit... so about a 10 minute+, twisty, turning, up and down floors trek.
The pool area at Perestrello is elegant and beautifully kept, but somewhat noisy, because the hotel is raised up above a busy intersection. The bigger swimming pools and ones more exciting for children are again, over in the sister hotels -- and very much more busy.