Crisol - Frente a la Parroquia de San Miguel Arcángel

Hotels
PORTAL ALLENDE 8 , Querétaro , mx

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent/central location with rooftop/parroquia views
Generally very clean and recently refurbished rooms
Friendly and helpful staff (multiple positive mentions)
Comfortable beds and good water pressure
Pet-friendly, updated rooms and nice aesthetics
Cons:
Noise from downtown/bars and poor soundproofing
Hidden fees and overcharges (early check-in fees, towel/deposit disputes)
Inconsistent service—some guests report unkind staff
Occasional room issues: humidity/sewer smell, missing in-room mirror
No elevator and steep stairs; one-step hazard reported

Categories

Cleanliness
1
Multiple guests describe rooms and hotel as very clean and recently refurbished; occasional reports of a sewer/humidity smell in specific rooms and isolated issues (stain on a towel).
Service
1
Mixed reports: many praises for friendly, helpful staff (specific shout-outs), but several complaints about unkind staff, inconsistent treatment, and charges/hidden-fee disputes.
Location
1
Consistently highlighted as excellent and unbeatable—central location with rooftop views of the Parroquia—though some noise from downtown/bars at night is repeatedly noted.
Room Quality
1
Rooms often described as updated and comfortable (good beds, water pressure), but issues include poor soundproofing, humidity/sewer smell in some rooms, missing mirror in room area for one guest.
Amenities
1
Some positives (rooftop, capsule coffee machine, pet-friendly), but negatives include lack of elevator, steep stairs, and limited in-room extras for some guests.
Value for Money
1
Several strong complaints about hidden fees and overcharges (high early check-in fee per hour, towel/stain charges, deposit disputes) outweigh occasional comments of good value.
Food and Beverage
1
Rarely discussed overall; one guest praised the food/service at the property’s current dining location, others note a future restaurant—generally not a consistent theme across reviews.
Overall Experience
1
Many guests report a great stay with excellent location and friendly staff, but recurring issues (noise, hidden fees, occasional unfriendly service, room odors) produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:22

Property Description

Discover the charm and comfort of Crisol - Frente a la Parroquia de San Miguel Arcángel, nestled in the heart of San Miguel de Allende.

Prime Location
Experience the vibrant culture as you’re just steps away from the Historic Museum and the stunning Church of St. Michael the Archangel. Enjoy seamless access to local attractions that will enrich your stay.

Comfortable Accommodations
Unwind in our air-conditioned, elegantly designed rooms equipped with free WiFi, flat-screen TVs, and luxurious private bathrooms. Some rooms also feature inviting balconies for a relaxing escape.

Exceptional Service
Our friendly staff speaks both English and Spanish, ensuring that your needs are met with care. From concierge services to tour assistance, we are dedicated to creating an unforgettable experience for every guest.

Embrace the allure of San Miguel de Allende and book your stay at Crisol today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Thelma • couple • us
9
We enjoy our stay and I will recommend it
Pros:

Location nice rooms and the terrace very nice

Cons:

Coffe and bottle water were not complementary in the room
In reception they asked for a cash deposit of 15,000 pesos in case that we damaged the room (we are senior)

2026-06-20 • via Nuitee
T
Thelma • couple • us
9
2026-06-20 • via Nuitee
A
Alondra • couple • us
5
Over priced and bland for the other experiences and service I’ve received at other places around Mexico in general.
Pros:

The proximity to the center was nice.

Cons:

No one available to help with bags to rooms. The room they gave me was half a block away from the square, told us if we had any makeup stains on the sheets we would pay for it, but then we proceeded to find stains on our blankets we were using as well as someone’s earring backer in the bed under the sheets so that’s gross. The bathroom smelled like someone had just used it constantly with a heavy sewage smell. Very noisy not from outside but inside the dinning area we could hear them the whole night until it closed.

2026-06-19 • via Nuitee
T
Tamara • family_with_children • pe
7
2026-06-17 • via Nuitee
M
Meza • couple • us
9
I would definitely stay again
Pros:

Very clean and friendly staff

Cons:

The smell coming from the shower stall was unpleasant.

2026-06-15 • via Nuitee
S
Sergio Garzón Montoya • solo_traveller • co
10
2026-06-14 • via Nuitee
A
Alina • couple • es
4
2026-06-12 • via Nuitee
L
LandoMatarrita • family_with_children • cr
6
Great location, a bit noisy at night.
Pros:

The rooms are modern, and everything worked fine. AC and all.
The beds are big and comfortable.
The shower had good water pressure

Cons:

The staff was inflexible. This is a hospitality business, not a rules business. They offered a welcome drink, we didn't drink it the first day, and the second day we requested it, and they refused to give it. It was a small gesture that they didn't want to do. The room was very close to a bar with live music, so it was difficult to sleep.
The hotel is split in two buildings so you have to walk back and forth for breakfast, check in and check out.

2026-06-12 • via Nuitee
F
Farah • couple • us
6
Staff friendly, but policy for us that book on booking.com are treat different and get not so great room because “it sho
Pros:

Cleanliness

Cons:

If you are booking from booking.com they will send you to a different location and not so great room. You are in a totally different building half of block away from the main building and reception definitely not convenient

2026-06-10 • via Nuitee
J
Jaqueline • couple • us
9
Pros:

The area

Cons:

I didn’t like the fact there’s a lot of construction noise inside the hotel, also they charge you for a “COFFEE POT”And for the “Cookies” you think is for a courtesy, is not!!!theres no sign any where to let you know is an extra charge I think that’s sad, that says a lot!!as a tourist special me self I make sure I tip people for the service, I can believe I self coffee maker pod it will be extra charge!!! Very disappointed

2026-05-27 • via Nuitee
S
Samantha • couple • us
8
Small rooms but they give us an upgrade free and it was a great location!
Pros:

It was close to the parroquia great location in the centro

Cons:

It was too small the room and the parking it was expensive and charge you to get your car out

2026-05-26 • via Nuitee
A
Alejandro • couple • us
10
2026-05-17 • via Nuitee
M
Maria • couple • co
10
Súper recomendado. Pedir quedarse en la Casa 1
Pros:

Todo! Muy lindo, cómodo y la ubicación increíble

Cons:

Todo estuvo muy bien

2026-05-05 • via Nuitee
L
Lavinia • couple • it
9
Great stay
Pros:

Super central and very nice staff.

2026-05-04 • via Nuitee
O
Ortiz • extended_group • sv
10
Crisol
Pros:

Ubicación

Cons:

.

2026-04-28 • via Nuitee
L
Luis Rigoberto • extended_group • mx
9
2026-04-27 • via Nuitee
L
Luis Rigoberto • family_with_children • mx
10
2026-04-27 • via Nuitee
E
Edouard • solo_traveller • fr
9
2026-04-27 • via Nuitee
J
Juan Jose • couple • mx
2
Decepcionante. Desafortunada. Terrible. Incómoda.
Pros:

El baño y el colchón de la cama están bien. Pero NO mucho más. Para llegar es un verdadero triunfo. Las escaleras hacia recepción o hacia “la otra casona” dependiendo donde te toque, son terribles. Y las habitaciones son mucho más pequeñas de lo que realmente ofertan.
Para remate, una de las paredes del cuarto son ventanales, por lo que para salir, a fuerza se quedan todas tus cosas visibles.

Cons:

La llegada. Esas escaleras son infames.
NO es un hotel ACCESIBLE. Si presentas cualquier tema de salud o por la edad ya no tienes las mejores rodillas, NO te hospedes aquí.
El estacionamiento. No hay. Hay que dejar el coche lejos y el bellboy solo trabaja hasta las 9 de la noche. El estacionamiento te costará $18 dólares aproximadamente y cada que quieras sacar tu coche pagarás otros $2.5 dólares. Y lo peor … estacionarlo por la noche, cuesta aún más!
La habitación. Para nada es lo que promete.
Los restaurantes del lugar no son del hotel. Son restaurantes que por la noche son bares. Así que prepárate para el ruido.
Terrible

2026-04-20 • via Nuitee
J
José Alfredo • couple • mx
7
2026-04-15 • via Nuitee