Tori crown hotel

Hotels
36/7 ซอย เพชรบุรี 13 ประตูน้ำ , Bangkok , th

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Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Great location—close to metro/BTS and airport link
Friendly, responsive and helpful staff
Convenient neighborhood (7‑11, transport access)
On-site massage available
Cons:
Serious cleanliness issues (used condom in room trash, cockroach, dirty shower)
Old/shabby rooms and furniture
Booking/relocation problems — guests moved to a different hotel, complaints of fraud
Pest sightings (bugs/cockroach)

Categories

Cleanliness
1
Multiple reports of serious cleanliness issues: found used condom in room trash, dirty shower partitions, cockroach and general pest problems noted in reviews.
Service
1
Staff repeatedly described as friendly, very helpful and responsive (offered cleaning, showed alternative rooms); strong positive service sentiment despite other problems.
Location
1
Consistently praised: 'great location', close to metro/BTS/airport link, convenience to shops (7‑11) and transport; clear strength of the property.
Room Quality
1
Rooms described as old and shabby ('camere vecchie', worn furniture); some improved rooms exist but overall room condition is negative.
Amenities
1
Limited mentions but positive (good massage available downstairs); typical basic amenities otherwise not highlighted.
Value for Money
1
Perceived poor value: guests complained of being moved to a different hotel, called the booking/hotel fraudulent, and left early after problems — negative value perception.
Food and Beverage
1
No mentions of food or beverage in the reviews; assigned target overall rating.
Overall Experience
1
Mixed-to-negative overall: strong positives for location and staff but severe cleanliness and room quality issues and booking/relocation problems led to very negative overall outcomes for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:26

Property Description

Discover the elegance of Tori Crown Hotel, a premier 4-star retreat in the heart of Bangkok.

Prime Location
Nestled just a mile from renowned attractions like Siam Discovery and Gaysorn Village Shopping Mall, explore the vibrant shopping and cultural experiences that Bangkok has to offer.

Exceptional Amenities
Enjoy 24-hour front desk assistance, seamless airport transportation, and delectable room service, all complemented by fast, free WiFi throughout the hotel.

Indulgent Dining
Start your day with a delightful à la carte or classic American breakfast, setting the perfect tone for your adventures in the city.

Experience a blend of luxury and convenience—book your stay at Tori Crown Hotel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
abraham • solo_traveller • es
1
2026-04-01 • via Nuitee
T
Tara • couple • us
4
Nothing like the pictures. Disappointed for the value
2026-03-31 • via Nuitee
S
Supaporn ( nikki ) • family_with_children • au
4
Pros:

great location

Cons:

they have move us to another hotel it not original hotel we book it every small

2026-03-17 • via Nuitee
M
Marco • family_with_children • it
7
Pros:

Posizione

Cons:

Camere vecchie

2026-03-14 • via Nuitee
C
Cañedo • extended_group • ph
9
2026-02-27 • via Nuitee
S
Sandeepa • extended_group • lk
9
2026-02-09 • via Nuitee
A
Arnel • extended_group • us
8
Pros:

Friendly staff

Cons:

All staff are nice & very helpful

2026-02-08 • via Nuitee
G
gurpreet singh • family_with_children • in
10
2026-01-16 • via Nuitee
S
Saurav Kumar • couple • in
1
Pros:

Nothing

Cons:

Both of booking.com and Tori hotel are cheater and fraud.

2026-01-15 • via Nuitee
A
Ahmed • extended_group • mv
10
2026-01-14 • via Nuitee
S
Sándor • solo_traveller • hu
7
Nice location, amazing staff
Pros:

Nice location, easy access from BTS and Airport link, very nice and helpful staff.

Cons:

As it is downtown, you can’t avoid some bugs at the hotel. With decent cleaning it could be erased.

2025-12-04 • via Nuitee
I
Iolanta • family_with_children • lv
6
Гостиница для быстрых утех
Pros:

Рядом с метро, рядом seven/11, хороший массаж внизу

Cons:

Заехали на 3 ночи в типо "лучший номер" гостиницы, и войдя в большой красивый номер, первое что увидели - в комнате у кровати в мусорнике- использованный презерватив (просто жесть) ::((( а так же были грязные перегородки в душевой... пожаловались администратору, который на удивление был чрезвычайно отзывчивым и вызвав уборщицу велел все убрать, а нам предложил показать другие номера на выбор... посмотрев несколько номеров, ужаснулись их ветхим состоянием и решили вернуться в тот который был в процессе уборки..
На второй вечер нас посетил таракан🤦‍♀️ и мы не выдержали, собрали вещи и пошли ночевать в ругой отель неподалеку .
Из плюсов в этом отеле очень отзывчивый и дружелюбный персонал, и он находиться близко к станции метро которое идет прямо в аэропорт
Из минусов - старые номера и задрыпанная мебель , а если вам повезло попасть в улучшенный номер, то скорей всего там кто-то побыстрому придавался утехам, оставив в чистом номере использованные доказательства..

2025-11-23 • via Nuitee
B
Blaid73 • family_with_children • no
10
2025-08-31 • via Nuitee
H
Hnin Sandar • family_with_children • jp
2
2025-08-30 • via Nuitee
S
Sakaoduean • family_with_children • nl
5
Pros:

It was a transit city break. The bed was good firm and bedsheets were clean. All facilities are there for use inc hair dryer, fridge and kettle. But they didn't have room available and offered other hôtel de lavender nearer to prathuman. The room is very noisy but good location for shopping .

Cons:

They have a free shuttle but only operating after 1pm. Noisy and floor presents some cockroaches.

2025-08-25 • via Nuitee
L
Leif • family_with_children • se
7
2025-08-10 • via Nuitee
ณัฏฐา • family_with_children • th
7
2025-08-08 • via Nuitee
K
Katherine • extended_group • ph
10
Pros:

It easy to communicate

2025-08-01 • via Nuitee
S
Suci • extended_group • my
10
2025-07-22 • via Nuitee
R
Robert Wallace 99 • couple • gb
1
Stayed 2 hours long enough to book another hotel how this is 4 star more like 2 star
Pros:

Nothing

Cons:

No not water
Balcony doors locked
No breakfast only a sandwich delivered to room
No coffee
No kettle
No swimming pool as put on filter and redid search online and was still saying pool ????

2025-07-12 • via Nuitee