Excelsior Hotel Downtown

Hotels
Al Rigga Road next to Rigga Metro Station , Dubai , ae

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa)
Central location near metro and shopping
Clean rooms reported by several guests
Good value for money
Quiet/peaceful environment
Free parking
Convenient for budget travelers
Cons:
Rooms old and in need of updating
Some reports of unclean rooms and dirty heater
No hot water / low shower pressure
Limited or poor breakfast/food selection
Occasional noise (hear others)
One review alleges scams
Reception/ lobby decor outdated

Categories

Cleanliness
1
Mixed signals: several guests praised cleanliness ('Clean room', 'Very clean', 'I like the whole place and cleanliness'), but multiple reviews report unclean rooms, dirty heater and complaints in Russian about dust and missing toiletries.
Service
1
Strongly positive: many mentions of helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa) and repeated praise for reception and hospitality.
Location
1
Consistently positive: praised for central location in Al Rigga/Deira, walking distance to metro, close to shopping and eateries.
Room Quality
1
Generally negative: multiple comments that rooms are old and need updating, some rooms dirty, shower pressure low and no hot water reported.
Amenities
1
Mixed-to-negative: free parking noted, but issues raised with heater cleanliness, no hot water, limited breakfast options and missing bathroom amenities in some reports.
Value for Money
1
Positive overall: several guests explicitly call it good value and reasonably priced for a quiet, convenient stay.
Food and Beverage
1
Slightly negative: breakfast described as limited but adequate by some; others note poor food selection.
Overall Experience
1
Generally positive: many guests report great experiences, would rebook and recommend; a few isolated negative reports (e.g., scam accusation) exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:17

Property Description

Discover the perfect blend of luxury and convenience at Vision Imperial Hotel, located in the heart of Deira.

Unmatched Amenities
Experience our rooftop fitness center and temperature-controlled outdoor pool—ideal for invigorating workouts and relaxation under the sun.

Stylishly Appointed Rooms
Our modern rooms feature flat-screen TVs, panoramic city views, and elegant furnishings, ensuring a comfortable and memorable stay.

Dining Delights
Indulge in a culinary journey at our restaurant, or unwind at the Lobby Café with freshly brewed Arabic coffee and delectable pastries.

Just a stone's throw from major shopping malls and near Dubai International Airport, the Vision Imperial Hotel is your gateway to the vibrant city. Book your stay with us today!

Important information:

Guests are required to show a valid Emirates ID or valid passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Magdalen • solo_traveller • ae
9
I enjoyed my stay with everything in the Hotel,the healthy breakfast,nice staff and clean room.
Pros:

LOCATION

Cons:

NOTHING

2026-07-25 • via Nuitee
D
Dsouza • solo_traveller • ae
5
2026-07-25 • via Nuitee
F
Felix Lozendo • solo_traveller • ph
6
Fair
Pros:

Location

Cons:

The cleanliness of the room was not entirely satisfactory, as there appeared to be a lack of dusting, and the bed had an odor. The bathroom did not seem to have been cleaned thoroughly, and the toilet flush was not functioning correctly. The kettle was unclean both internally and externally, even after a replacement was requested. Furthermore, the cups appeared to have coffee stains, indicating they were not washed properly, and the cup coaster had not been replaced. Its quite dissappointing since its nit the same as we check a year ago.😩

2026-07-25 • via Nuitee
T
tn • couple • ae
10
Pros:

Again thanks to uamir

Cons:

All good

2026-07-25 • via Nuitee
O
Omnia • solo_traveller • ma
10
Pros:

The best staff

2026-07-25 • via Nuitee
H
Hyder • extended_group • sa
1
Request to Booking.com remove this hotel from your site... waste of money and time
Pros:

Nothing to like this hotel. we paid for 5 nights but we check-out with in 2 days...due to poor managment
Day check in we complete A/C is not working and technician came every time checked and inform us there is issued in AC they change room 2 days no action. in end we book another hotel near by.

Cons:

nothing to like this hotel and reception staff very bad... Stay many hotels but can't see this king of staff.

2026-07-25 • via Nuitee
M
Moncef • solo_traveller • fr
7
2026-07-25 • via Nuitee
M
Ma Christine • couple • ph
8
2026-07-25 • via Nuitee
M
Muhammad • solo_traveller • pk
10
2026-07-25 • via Nuitee
T
tn • solo_traveller • ae
10
Pros:

All good my stay was good especially mr.umair he is nice person thanks to umair

Cons:

All good

2026-07-25 • via Nuitee
B
Byekbash • family_with_children • ae
10
Pros:

شكر خاص للأستاذ محمود على حسن المعاملة وتلبية كل احتياجاتنا ما قصرتم .

2026-07-25 • via Nuitee
A
Abdul • couple • ae
8
2026-07-25 • via Nuitee
S
Soulaimana • couple • fr
8
2026-07-25 • via Nuitee
O
Omnia • solo_traveller • ma
10
2026-07-25 • via Nuitee
O
Omnia • solo_traveller • ma
10
2026-07-24 • via Nuitee
O
Omnia • solo_traveller • ma
10
Exceptional service and a highly pleasant experience!
Pros:

The staff were exceptionally friendly, welcoming, and helpful throughout our stay! A huge thank you to the entire team for their outstanding hospitality and excellent service. Everything was clean, comfortable, and well organized. Highly recommended!

Cons:

طاقم العمل كان في قمة الطيبة والأخلاق، وخدومين جداً طوال فترة الإقامة! أتوجه لهم بجزيل الشكر على حسن الاستقبال والضيافة المتميزة. الفندق نظيف، مريح، والخدمة أكثر من رائعة. تجربة ممتازة وأوصي بالإقامة فيه بشدة.

2026-07-24 • via Nuitee
M
Monin • family_with_children • ca
8
2026-07-24 • via Nuitee
علاء • solo_traveller • ae
10
دبي
Pros:

كل التفاصيل جميله والتعامل في قمه الرقي والاحترام

Cons:

لاشي الصراحه كل شي روعه

2026-07-24 • via Nuitee
P
Pratheep • couple • in
9
Pleasent stay
Pros:

Staffs hospitality and Parking facility

Cons:

Bit older but served the purpose

2026-07-24 • via Nuitee
M
Matia City • solo_traveller • ae
8
2026-07-24 • via Nuitee