Excelsior Hotel Downtown

Hotels
Al Rigga Road next to Rigga Metro Station , Dubai , ae

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa)
Central location near metro and shopping
Clean rooms reported by several guests
Good value for money
Quiet/peaceful environment
Free parking
Convenient for budget travelers
Cons:
Rooms old and in need of updating
Some reports of unclean rooms and dirty heater
No hot water / low shower pressure
Limited or poor breakfast/food selection
Occasional noise (hear others)
One review alleges scams
Reception/ lobby decor outdated

Categories

Cleanliness
1
Mixed signals: several guests praised cleanliness ('Clean room', 'Very clean', 'I like the whole place and cleanliness'), but multiple reviews report unclean rooms, dirty heater and complaints in Russian about dust and missing toiletries.
Service
1
Strongly positive: many mentions of helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa) and repeated praise for reception and hospitality.
Location
1
Consistently positive: praised for central location in Al Rigga/Deira, walking distance to metro, close to shopping and eateries.
Room Quality
1
Generally negative: multiple comments that rooms are old and need updating, some rooms dirty, shower pressure low and no hot water reported.
Amenities
1
Mixed-to-negative: free parking noted, but issues raised with heater cleanliness, no hot water, limited breakfast options and missing bathroom amenities in some reports.
Value for Money
1
Positive overall: several guests explicitly call it good value and reasonably priced for a quiet, convenient stay.
Food and Beverage
1
Slightly negative: breakfast described as limited but adequate by some; others note poor food selection.
Overall Experience
1
Generally positive: many guests report great experiences, would rebook and recommend; a few isolated negative reports (e.g., scam accusation) exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:17

Property Description

Discover the perfect blend of luxury and convenience at Vision Imperial Hotel, located in the heart of Deira.

Unmatched Amenities
Experience our rooftop fitness center and temperature-controlled outdoor pool—ideal for invigorating workouts and relaxation under the sun.

Stylishly Appointed Rooms
Our modern rooms feature flat-screen TVs, panoramic city views, and elegant furnishings, ensuring a comfortable and memorable stay.

Dining Delights
Indulge in a culinary journey at our restaurant, or unwind at the Lobby Café with freshly brewed Arabic coffee and delectable pastries.

Just a stone's throw from major shopping malls and near Dubai International Airport, the Vision Imperial Hotel is your gateway to the vibrant city. Book your stay with us today!

Important information:

Guests are required to show a valid Emirates ID or valid passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Saud Ahmed • couple • pk
10
Pros:

All good

Cons:

Ok

2026-05-03 • via Nuitee
S
Saud Ahmed • couple • pk
10
Pros:

All ok

Cons:

Agian thansks to umair

2026-05-03 • via Nuitee
S
Saud Ahmed • couple • pk
10
Pros:

Thanks to umair

Cons:

All ok

2026-05-03 • via Nuitee
R
Ria Mildred • couple • ae
10
Very nice
Pros:

Easy access

Cons:

None

2026-05-02 • via Nuitee
J
Jaafar • solo_traveller • ae
10
Pros:

Clean room and Nice services

Cons:

Clean and friendly staff

2026-05-02 • via Nuitee
J
Jaafar • solo_traveller • ae
10
Pros:

Clean and friendly staff

Cons:

Clea and friendly staff

2026-05-02 • via Nuitee
A
Alshaheen5ms • solo_traveller • sa
10
راىعه
Pros:

لم احجز بالافطار لكن المكان رائع جدا استقبال مستر محمود وطاقم العمل ممتازين نظيف جدا الموقع والغرفه يحتاج بعض التجديد الجيم والمسبح جيدين التكييف ضعيف لكن الكل بشكل عام ممتاز

Cons:

التكييف قنوات التلفاز

2026-05-02 • via Nuitee
R
Rochel • family_with_children • ph
7
Pros:

Reception staff were accommodating and housekeeping staff were responsive

2026-05-02 • via Nuitee
K
Kad • solo_traveller • fr
10
Pros:

Bon hôtel
Réception impeccable avec personnel agréable

2026-05-02 • via Nuitee
J
Joseph • solo_traveller • gb
10
2026-05-02 • via Nuitee
K
Kylie • solo_traveller • au
10
Pros:

Good

Cons:

Good

2026-05-01 • via Nuitee
M
Malak • solo_traveller • eg
10
Pros:

I like the hotel and staff espesically Mr.umair was very helpful and professional working and takling its good they give me good room thanks to umair

Cons:

All good excelient

2026-05-01 • via Nuitee
M
MUHAMMAD Tahir • solo_traveller • pk
10
2026-05-01 • via Nuitee
K
Kylie • solo_traveller • au
10
Pros:

Overall it is good

Cons:

Customer service shocked me today, 1 May 2026. As I patiently waited for my turn. When it was my turn, a guy came right next to me and started talking Hindi with the customer service guy. And shockingly, the guy started talking back to the guy, ignoring me totally. I couldn't take that, and I showed the customer service personnel not to do that again. He can not jump into the middle of the conversation, and you can not entertain that too.

2026-05-01 • via Nuitee
J
jawad • solo_traveller • ae
10
Pros:

All good my stay was very good with umair thanks

Cons:

All good

2026-05-01 • via Nuitee
J
jawad • solo_traveller • ae
10
Pros:

Again thanks to umair and asha I think all good reception staff was very good

Cons:

All good

2026-05-01 • via Nuitee
M
Moraes • solo_traveller • ae
1
2026-05-01 • via Nuitee
A
Ali • couple • pk
6
Pros:

Nothing

Cons:

Main lift was not working. Main lobby was poor.

2026-05-01 • via Nuitee
P
philips andrew • solo_traveller • ae
10
Good hotel
Pros:

Swimming pool and gym

Cons:

Good

2026-05-01 • via Nuitee
C
Choudhury • family_with_children • ae
6
Cons:

No smoking room available

2026-05-01 • via Nuitee