Grandis Hotel

Hotels
Suria Sabah Shopping Mall 1, Jalan Tun Fuad Stephens , Kota Kinabalu , MY

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location (near Jesselton Point, next to mall)
Spacious, comfortable rooms with good bathrooms/bathtub
Helpful and accommodating staff in many cases
Convenient access to eateries, markets and transport
Many guests reported an overall pleasant or memorable stay
Cons:
Dirty/poorly maintained swimming pool and no shower area before pool
Inconsistent housekeeping and reports of unclean rooms (e.g., room 902)
Slow/confusing check-in process and limited waiting seating
Some guests paid higher rates without breakfast included
Occasional room issues (window facing carpark), no reserved guest parking

Categories

Cleanliness
1
Multiple reviews report cleanliness issues: a dirty swimming pool, at least one 'unclean' room (room 902), inconsistent housekeeping (missed room servicing, toiletries not replenished) and stagnant water in bathroom drainage.
Service
1
Service is mixed: several guests praised helpful and accommodating staff (early check-in/late check-out), but others reported slow, confusing check-in experiences and a lack of clear communication at the front desk.
Location
1
Location is consistently praised: very convenient (about 200 m from Jesselton Point), next to a mall, close to eateries and markets, and easy access to transport and rentals.
Room Quality
1
Rooms are frequently described as spacious and comfortable with good bathrooms (bathtub/shower), though some rooms have downsides (e.g., windows facing the carpark).
Amenities
1
Amenities are undermined by a poorly maintained pool (dirty, needs update) and no shower area before entering the pool; other facilities (mall adjacency) are convenient but pool maintenance is a recurring complaint.
Value for Money
1
Perceived value is mixed-to-negative: some guests noted paying high rates (e.g., ~500++) with no breakfast included, while others called the stay 'overall excellent'.
Food and Beverage
1
Food feedback is mixed: some guests described the breakfast as 'yummy' while others found limited choices or noted no breakfast was included in their rate.
Overall Experience
1
Overall impressions are mixed: strong positives for location and roomy accommodations, tempered by cleanliness/housekeeping and amenity (pool) issues and occasional check-in problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 15:24

Property Description

Discover the perfect blend of luxury and convenience at Grandis Hotels and Resorts, where we provide an unparalleled stay in the heart of Kota Kinabalu.

Stunning Dining Options
Indulge in a culinary journey at our three unique dining venues. Enjoy a delightful buffet breakfast with breathtaking sea views at Rosea Cafe or unwind at the Piano Lounge with live music. For a refreshing evening, elevate your experience at the Sky Blu Bar on the rooftop.

Elegant Accommodations
Each room offers breathtaking city or sea views, complete with air conditioning, flat-screen satellite TVs, and private bathrooms stocked with luxurious toiletries. Comfort and style await you in every corner.

Family-Friendly Amenities
From a children’s pool to a fully equipped gym for the adults, we cater to all ages. Our 24/7 reception staff is available to assist with local activities and tours, ensuring a seamless and enjoyable stay.

Book your escape to luxury at Grandis Hotels and Resorts today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
D
Danette • couple • us
9
Nice gem of a property.
Pros:

The hotel exceeded our expectations with the available amenities. It was clean, quiet, and comfortable. It is also attached to a mall, so there were many food options. We stayed here before hiking Mount Kinabalu, so we did not get a chance to partake in the breakfast buffet, but it looked amazing. The staff did graciously find us some to go coffee cups, and we packed some pastries for our drive to Kinabalu National Park.

Cons:

Wish we had more time to enjoy the hotel amenities.

2026-10-27 • via Nuitee
N
Nabilah • family_with_children • bn
7
Satisfied with the room size & breakfast was decent
Pros:

The room was spacious, which something we appreciate as a pax of 4. The location is quite convenient as there is a shopping mall next to it. The staffs are so welcoming & friendly, especially front desk & staff in the breakfast.

Cons:

They should have parking for the in-house guests. I think the fact that there is no sign to indicate that we wanted the housekeeping to come and clean our room

2026-10-26 • via Nuitee
E
elizabeth • solo_traveller • gb
7
Pros:

Staff were lovely. Room clean and comfortable

Cons:

The building works right next to hotel obscures view of sea.

2026-10-13 • via Nuitee
V
Victoria • couple • au
9
Fabulous spacious room like a small apartment, excellent value and handy location.
Pros:

Lovely spacious room with a separate bedroom, a separate lounge, dining area and kitchen. Lots of room for a 5 day stay.
Lovely pool on the 14th floor with great views over the city. The location was very handy to a shopping mall, supermarket and cafes. It was very easy to get around using GRAB taxis.

Cons:

The hotel has 2 towers and we were in the one without the restaurant. Although there was a kitchen, no crockery or implements were provided unless you asked and then they were very basic. For example, no knives or chopping board. Also no teatowel or dishrack.

2026-10-12 • via Nuitee
J
Jenny • couple • gb
10
2026-10-10 • via Nuitee
M
MARCO • couple • it
8
Ottima struttura difronte al mare . Perfetto per raggiungere Jesselton point.
Pros:

Dormito solo una notte . Notte di transito per la partenza da Jesselton poin per Gaya island. Infatti hotel frontale al point fer. Stanza grande e pulita.

Cons:

Colazione da migliorare. Molto poco occidentale con scarsa presenza di dolci. Acqua non presente in camera ma da possibile riempire una borraccia dall’erogatore reputo depurato sul piano della stanza.

2026-10-09 • via Nuitee
시그마2325 • solo_traveller • kr
8
Pros:

제설톤포인트가 가깝게있고 수리아사바몰도 가깝게있고

Cons:

조식이 그저그래요

2026-09-18 • via Nuitee
Z
Zhi Yu • couple • tw
10
地理位置跟價格都很讚
Pros:

交通位置好，隔壁是商城，可以買到晚上10點再直接走回飯店，附近也有24小時超商，伴手禮沒買到也不怕
房間超大，雙人加大房，打開三四個行李箱都不是問題

Cons:

沒有浴缸，早餐偏普通，吐司醬居然沒有枷椰醬

2026-09-01 • via Nuitee
何 • solo_traveller • cn
10
2026-08-31 • via Nuitee
諭吉 • couple • jp
8
2026-08-30 • via Nuitee
諭吉 • couple • jp
8
2026-08-30 • via Nuitee
諭吉 • couple • jp
8
2026-08-30 • via Nuitee
S
Saurav • solo_traveller • my
6
2026-08-11 • via Nuitee
V
vincent • family_with_children • fr
8
Pros:

chambre très grandes et très propre et localisation de l’hôtel proche des départ en bateau pour les iles . Petit déjeuner très bien et complet

Cons:

vue de la chambre sur les bacs de climatisation un peu bruyant la nuit. Piscine sur le toit un peu décevante taille et environnement. Dans la salle de sport de nombreuse machine défectueuse

2026-08-09 • via Nuitee
S
Shahari • couple • bn
9
2026-08-07 • via Nuitee
L
Li Jiin • couple • my
6
Pros:

The location is very convenient.

Cons:

Bath room needs to be cleaned thoroughly. The shower head is very dirty and has a lot of limescale/build-up. The pillow has a bad smell

2026-07-21 • via Nuitee
L
LORINA • solo_traveller • my
10
2026-07-15 • via Nuitee
S
Siti Alwani • family_with_children • my
9
2026-07-12 • via Nuitee
V
Vui Siew • couple • au
10
Fabulous hotel
Pros:

Great location, friendly staff and very clean.

Cons:

None

2026-06-27 • via Nuitee
V
Vui Siew • couple • au
10
2026-06-27 • via Nuitee