Shangri-La Apartments

Hotels
•
Shangri-La Group
Sheikh Zayed Road , Dubai , ae

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many named/staff praised)
Excellent lounge access and food quality
Good location
Spacious 3-bedroom apartments (when in good condition)
Generally clean for many guests
Cons:
Outdated apartments, furniture and kitchenware
Smoke smell / unpleasant odors in some rooms
At least one report of extremely rude/unsafe management behavior
Noisy AC in a room
Internet outage reported

Categories

Cleanliness
1
Mixed reports: several guests praised cleanliness, but multiple complaints mention bad odors, smoke smell in a bedroom and at least one comment saying areas/trash were not clean.
Service
1
Generally strong, repeatedly praised front desk, lounge team and named staff for helpfulness and friendliness; however one report describes extremely rude management and a serious incident.
Location
1
Frequently mentioned positively—guests cited the location as a clear advantage.
Room Quality
1
Multiple comments that apartments are old and dated, furniture and kitchenware worn, rooms in need of refurbishment; some rooms were small and one had persistent smoke odor.
Amenities
1
Lounge access and communal services were appreciated; some amenity issues reported (noisy AC, occasional internet outage).
Value for Money
1
Mixed: lounge access felt worth the extra charge for some, but several guests felt the dated apartments did not match Shangri‑La standards.
Food and Beverage
1
Lounge food quality and choice were praised as excellent by multiple guests.
Overall Experience
1
Polarized experiences: many very positive, memorable stays led by staff and lounge, but at least one severe negative incident that greatly impacted that guest's stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 17:22

Property Description

Discover the elegance and sophistication of Shangri-La Residences and Apartments in Dubai, where luxury meets convenience in the heart of the city.

Spacious, Stylish Accommodations
Our apartments boast an Arabian-inspired design, featuring rich sycamore veneers, local artwork, and a full kitchenette complete with modern amenities, ensuring a comfortable home away from home.

Culinary Delights at Your Fingertips
Savor exquisite flavors from around the world with our eight diverse restaurants and bars, perfect for casual lunches or celebratory feasts.

Wellness and Recreation
Stay active in our fully equipped health club, complete with the latest fitness equipment, squash, and tennis courts, or indulge in rejuvenating treatments at the Chi Spa for the ultimate relaxation experience.

Book your stay now and elevate your Dubai experience!

Important information:

Please note that we accept all major credit cards at the hotel. For all bookings that require advance payment, a secure link will be sent by the hotel reservations team for credit or debit card payments. Payment is required to be made at the time of booking. Bookings may be canceled in case of non-payments.

For all flexible and semi-flexible bookings that do not require an advance deposit, a secure link will be sent by the hotel reservations team for credit card validation and pre-authorization of the value of the first night’s stay. Validation is required to be made 14 days prior to arrival date. In the event of cancelations or no show, the card will be charged based on the cancellation policy mentioned in your booking.

Visa, MasterCard and AMEX payments are accepted through the secure link for payments and validations.

Please note that Guests under the age of 21 can only check in with a parent or official guardian.This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
Esam • solo_traveller • sa
5
2026-05-07 • via Nuitee
S
Saeed • family_with_children • ae
9
2026-05-03 • via Nuitee
J
Jarash • couple • sa
10
2026-03-07 • via Nuitee
K
Kapil • solo_traveller • gb
7
Comfortable stay to allow my family to all stay together. Room size was excellent but could be better with quality of ro
Pros:

The service at this Shangri La is what makes the hotel. The front desk staff were helpful and pleasant. Lots of people around to help. The additional lounge access is very good and helped us with our stay. The food quality and choice there was excellent and worth the additional charge. Kieth and the team in the lounge were friendly and pleasant. The size of the 3 bedroom apartment was superb.

Cons:

We had issues with our 3 bedroom apartment. There was noticeable smoke smell from the bedroom that I stayed in with my son. We asked to resolve this, which they attempted but still was pleasant. The rooms are a bit dated in places and is showing the age, needs a good refurbishment.

2026-02-22 • via Nuitee
M
MOHAMMED • solo_traveller • qa
9
2026-01-31 • via Nuitee
R
Renee • couple • us
1
Horrible.
Pros:

Nothing. Rude and disgusting staff.

Cons:

I didn’t like anything. Rude management. Tried to break into my room with my minor daughter. Said to give our passports for “deposit”. Complete lie. Called the police on me and once AGAIN tried to break into my room. Constant disgusting behavior from every employee and manager. Ruined my new years stay.

2026-01-29 • via Nuitee
ريم • family_with_children • sa
9
2026-01-28 • via Nuitee
M
Mohammed • family_with_children • gb
10
Beautiful hotel with beautiful staff. Our stay here will be forever in our hearts, we are truly indebted to everyone her
Pros:

Everything and everyone

Cons:

Nothing. Can’t fault it.

2026-01-19 • via Nuitee
S
Shamiso • extended_group • au
8
2026-01-09 • via Nuitee
R
Rabia • family_with_children • au
9
2026-01-06 • via Nuitee
C
Chilka • family_with_children • us
10
We stayed in the the 3 br apartments as a family and everyone had the best time and felt taken care of with the best ser
Pros:

Location, staff, accommodation, vibe, everything!

2026-01-06 • via Nuitee
A
Azad • couple • iq
1
Disappointed by the apartmen quality
Pros:

Location. Staff

Cons:

The apartment is old and outdated, furniture and kitchen ware are old. This is not shangri la quality.

2025-12-28 • via Nuitee
A
alnaemi • family_with_children • qa
8
Pros:

مكان ، نظافه ، الاستقبال ، الغرف واسعه

Cons:

المكيف كان حار ويصدر ضجيج

2025-12-20 • via Nuitee
H
Hussain • family_with_children • sa
10
2025-12-14 • via Nuitee
A
Ali • couple • ae
9
2025-12-12 • via Nuitee
N
Nawaf • family_with_children • kw
10
اقامة مميزة وتعامل مع النزلاء في منتهى الذوق
Pros:

الغرف واسعة والفندق مميز من جميع النواحي. تعامل مع النزلاء في منتهى الذوق خاصةً حميد في الاستقبال كان شخص ودود جداً ومحترم.

Cons:

لا يوجد

2025-12-03 • via Nuitee
A
Andy • family_with_children • gb
10
2025-12-02 • via Nuitee
S
Saleh • family_with_children • sa
7
2025-11-30 • via Nuitee
A
Ali • family_with_children • ae
10
اشكر المدير السيد أرشيل فرسا دوماسال وكذلك السيد عصام مصطفى على الخدمه الممتازه
Pros:

من اجمل الفنادق الفخمه في دبي كل شي أعجبني وجميع الموظفين رائعين

2025-11-26 • via Nuitee
S
samir • solo_traveller • sa
10
Pros:

Excellent staff never can be found in Dubai like those in Shangrila specially mr mohammed abdulhameed and mr akshat who are taking care really about their customers
Moreover, location, cleanness and resturant

Cons:

No notice

2025-11-23 • via Nuitee