The Malayan Plaza Hotel

Hotels
ADB Avenue cor. Opal Road Ortigas Center , Pasig , ph

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfy bed and clean-smelling bed linen
Helpful, polite and accommodating staff
Convenient location with nice views; helipad/fireworks access
Spacious rooms suitable for families; appealing lobby appearance
Cons:
Rooms and bathrooms show age: chipped fixtures, worn curtains, dusty surfaces
Towels old/brown and stained; sheets aged
Multiple broken amenities: microwave, kettle lid, rusted stove
Air-conditioner leaking and temperamental; shower issues
Missing/mismatched cutlery and no coffee/tea in room
Slow response to some requests (e.g., items delivered ~2 hours)
Pool cloudy and high in chlorine

Categories

Cleanliness
1
Multiple reports of dusty rooms, dirty/old brownish towels, stained or worn sheets, dirty curtains causing allergic reaction, unclean bathrooms and a cloudy/high-chlorine pool.
Service
1
Staff repeatedly described as helpful, polite and very accommodating; responded to requests (though some requests had long delays ~2 hours).
Location
1
Convenient location with nice views; guests appreciated location and access to helipad/fireworks viewing.
Room Quality
1
Rooms appear old and in need of renovation: chipped bathroom, malfunctioning shower, AC leaking and temperamental, worn curtains, visible wear and tear throughout.
Amenities
1
Multiple amenity failures: broken microwave, broken kettle lid, rusted stove (unused), missing/mismatched cutlery/crockery, no coffee/tea in-room, and pool maintenance issues.
Value for Money
1
Perceived decline in maintenance and cleanliness reduces value; some features (location, staff) help but overall upkeep undermines value.
Food and Beverage
1
No coffee/tea provided in the room and no positive F&B mentions; limited negative signal rather than broad coverage of dining services.
Overall Experience
1
Mixed experience: strong positives around staff and location/view partially offset significant cleanliness, maintenance and amenity issues, leading to a slightly positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 21:24

Property Description

Discover the perfect blend of comfort and convenience at The Malayan Plaza Hotel, nestled in the vibrant Ortigas Central Business District.

Stylish Accommodations
Experience the luxury of our fully-serviced studios and apartments, designed to provide you with the ultimate relaxation and all the essential amenities, including air-conditioning, cable TV, and a spacious work desk.

Leisure and Fitness Facilities
Unwind in our refreshing outdoor pool or stay active at our well-equipped fitness center. For a bit of fun, enjoy our mini-golf putting green, perfect for all ages!

Business and Family Amenities
Whether you’re here for business or pleasure, our business center and function rooms cater to your needs, while the children’s playroom and jogging path offer delightful activities for the whole family.

Don't miss the chance to experience unmatched hospitality—book your stay now!

Important information:

Please note that the property does not accept payments with cash. The property requires a refundable security deposit.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
Editha family_with_children au
5
Pros:

Comfy bed, clean smelling bed linen, helpful and polite staff

Cons:

Amenities:
1.bathroom chipped, old
2.Shower not functioning well
3.Bathtowels Brown with age and worn out/stained
4.No bathmat, but a worn one was given 2 hrs after request
5.Hot water kettle cover fell off when I poured my hot water to cup - kettle lid broken and was put back on top. requested for a new one, came 2 hrs later with the bathmat.
6. Microwave broken, not working
7. Rusted electric stove - I did not use it
8. Air-conditioner poured out a lot of water on the floor. Maintenance came to fix it, but operation was temperamental. Goes very cold then would go hot without us pressing any button on the remote
9. Missing/mismatched cutlery and Crockery
10. No coffee/tea in the room
11. Windows curtains difficult to open and close.

2026-03-15 via Nuitee
C
Celestino family_with_children ph
9
Pros:

Location, staffs

Cons:

Facility rooms are quite old and need renovation, we needed to transfer to another room as the hot water was flowing down the sink

2026-02-25 via Nuitee
L
LEODEGARIO family_with_children sa
6
2026-01-18 via Nuitee
A
Anne Marjorie extended_group ie
7
We enjoy the stay the view is nice
Pros:

I like the look of the hotel from the lobby the rooms are okay there so many bed thats good for family but you can see the age of the room.

Cons:

The one we have looks old its not as maintaned like the other hotels.

2026-01-05 via Nuitee
S
stephanie family_with_children ph
7
Work on cleanliness not just the lobby
Pros:

Big rooms and amenities where you can prep meals. The essence is that we were allowed to stay at the helli pad to watch fireworks.

Cons:

Rooms were dusty, sheets were clean but a bit old already. It was no longer white and it seems that the laundry was not that good anymore. The curtains were dirty and very dusty, causing an allergic reaction to me. The pool was cloudy and high in chlorine. I have been here 5 years ago and during those times the hotel was really great. It needs to be taken care of again.

2026-01-04 via Nuitee
R
Regina couple us
9
Staff was very accommodating and very nice and helpful always.
Pros:

Convenient location

Cons:

Bathroom was not that clean n towels old and brownish

2025-12-29 via Nuitee
R
Regina couple us
9
2025-12-29 via Nuitee
R
Rojas family_with_children ph
4
2025-09-28 via Nuitee
A
Agnes family_with_children nl
1
Cons:

The room was dirty, dust and hair everywhere. The bathroom is moldy and disgusting.

2025-08-28 via Nuitee
C
Christina Marie family_with_children ph
4
Pros:

We used to stay here before and the rooms were okay and comfortable. And it is near The Podium and other food establishments.

Cons:

The room we were assigned in was not well maintained. There were floor tiles which were already detached but not re-attached. The bathroom door was creaking loudly, which nearly woke up my sleeping kids. The aircon was not able to cool the room properly. There were no utensils. Worst part was that we were asked to pay Php 400 Parking Fee saying that we were there for 24hrs already when we checked-in 40mins late and the usual check-in time was 3PM and the check-our time is at 12nn the following day.

2025-08-25 via Nuitee
H
Henry Leen family_with_children ph
4
I will not repeat this booking
Pros:

Convenience since the hotel is beside my seminar area

Cons:

Breakfast, bathroom and elevator

2025-07-24 via Nuitee
A
Arejay Kerisawa extended_group sa
8
Pros:

access to the malls, transportation, restuarants and other businesses.

Cons:

old amenities in the room like the TV. old tiles in the CR. but maybe since the price is a bit cheaper, it is okay.

2025-07-23 via Nuitee
R
Rein family_with_children ph
6
2025-07-16 via Nuitee
C
Celestino family_with_children ph
10
Excellent Customer Service and facilities
Pros:

Excellent customer service and facilities

Cons:

I like it all.. The Hotel is very excellent. There's nothing I didn't like

2025-07-15 via Nuitee
J
Jocelyn family_with_children no
7
2025-07-11 via Nuitee
E
Eden group ph
7
Good
2025-04-30 via Nuitee
A
Apple family with young children ph
1
Bad
Pros:

I honestly appreciated the hospitality of the staff. The location was also great, within walking distance to the mall and several other establishments.

Cons:

I was really disappointed with my stay at this hotel. The room was uncomfortable, and it didn't match what was advertised on Booking.com. I had booked a 2-bed room, but the first room had an air conditioner that didn't cool the room effectively. There was no floor towel, and I even found a cockroach in the bathroom. The room was poorly lit, and the bed linens and quilt cover appeared dirty and worn out, turning a dingy white color. There was also no microwave oven as mentioned in the listing.

In the second room, there were no towels, and I had to request them upon arrival. The microwave oven in that room was over 10 years old, with its white color now faded to cream, and it didn't work at all. The hallway was extremely dimly lit, and even the lighting around the elevator was inadequate. The only light in the area came from the front desk, which was shared with the hallway near the elevator.

The overall experience during my three-day stay was uncomfortable and far from relaxing. The hotel didn’t have a welcoming atmosphere, and I felt more at home in my own space than in this hotel. I definitely wouldn't recommend it to anyone looking for a comfortable and relaxing stay.

2025-04-09 via Nuitee
O
Ordona family with young children ph
8
Very good
2024-09-11 via Nuitee
A
Anesh group my
5
Was Good Stay in Middle of City Center
Pros:

Room is good
Breakfast was super good
Staff are friendly

Cons:

Some baby cockroach was litering aroound at the rooms

2024-08-27 via Nuitee
I
Ian family with young children gb
8
Great location decent price could do with the rooms updating and maintaining wonderful staff made are stay exceptional
Pros:

Fantastic location near shopping restaurants, etc and wonderful staff, great breakfast Filipino style so UK and US / European etc visitors might struggle unless they were adventurous but very good breakfast in our opinion.

Cons:

The room was a little rundown needed maintenance. Aircon was very noisy and shower tiles cracked and only one door on the shower, lots of little things that needed attention.

2024-07-29 via Nuitee