Palmas Del Mar Resort Bacolod

Hotels
J. R. Torres Avenue , Bacolod , ph

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Table tennis
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Review Highlights

Pros:
Clean and comfortable rooms
Convenient location
Cons:
Poor service at front desk
Cleanliness issues
Slow food service

Categories

Cleanliness
1
The first room had a bad smell, and cleanliness concerns were raised.
Service
1
Front desk service was disappointing, showing a lack of proper training.
Location
1
Convenient location near city dining options, a huge plus.
Room Quality
1
Overall comfortable but faced issues with the first room.
Amenities
1
Pool and other amenities were enjoyed but had some issues.
Value for Money
1
There were unexpected charges such as corkage fees.
Food and Beverage
1
Food service was slow and there were complaints about the breakfast.
Overall Experience
1
Multiple significant issues overshadowed the positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-09 17:45

Property Description

Discover the serene escape at Palmas Del Mar Resort Bacolod, where luxury meets tranquility.

Ultimate Relaxation
Unwind in our stunning outdoor swimming pool or find your peace in the lush garden and inviting terrace, perfect for soaking up the sun.

Delicious Dining Options
Savor delectable meals at our on-site restaurant, featuring an array of breakfast choices including à la carte, American, or Asian cuisine, ensuring a delightful start to your day.

Prime Location
Explore Bacolod with ease, as we're conveniently located just 2.6 miles from SM City Bacolod and the iconic Pope John Paul II Tower, with the Negros Museum also nearby.

Book your stay at Palmas Del Mar Resort Bacolod for an unforgettable getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Trixia • solo_traveller • ph
8
2026-02-08 • via Nuitee
M
Markus J. • solo_traveller • ch
10
Schöne und sonnige Ferien mit erfrischendem Pool
Pros:

Sehr frisches Wasser im Pool und gute Desinfektion. Der Pool-Billiardtisch war der Hammer und mega-beliebt.
Saubere und grosszügige Zimmer, wo man seine Sachen gut versorgen kann, genügend Schränke vorhanden. Nette Angestellte und Hospitable-Feeling in der Anlage, mit No-Stress Bedienung.

Cons:

Hier gibts nicht zum Bemängeln.

2026-01-31 • via Nuitee
H
Hudson • couple • au
7
2026-01-30 • via Nuitee
R
Roseanne • family_with_children • ph
2
I will never recommend or stay at this hotel again.
Pros:

The food is good especially the mango shakes.

Cons:

While the other hotel staff did their jobs well, the Front Desk staff were extremely disappointing. They need PROPER TRAINING on guest service, check-in and check-out procedures, communication, and handling complaints with real solutions and apologies. Instead, they just handed out keys without a smile or any acknowledgment, making us feel ignored, dismissed, and disrespected. Their poor behavior overshadowed the efforts of the other staff. This experience was unacceptable, and I will never recommend or stay at this hotel again.

2026-01-19 • via Nuitee
C
Crystal Faith • extended_group • gb
5
Pros:

The view

Cons:

The first room they checked us in smelled very bad, we had to ask repeatedly to be moved rooms which eventually we were

2026-01-19 • via Nuitee
M
Mark • solo_traveller • us
8
People very helpful
Pros:

The worker were awesome

2026-01-19 • via Nuitee
N
Noemil Quilantang • extended_group • ph
8
2026-01-15 • via Nuitee
A
Alan • extended_group • gb
8
Pros:

Staff were very helpfull, room was comfortable and clean.

Cons:

Shower didnt heat as would be expected.

2026-01-15 • via Nuitee
S
Smith • extended_group • gb
8
Pros:

Great location comfortable room good pools

Cons:

Went out for dinner and on return at 930 pm bar not open the grounds needed a bit of cleaning apart from that all ok

2026-01-03 • via Nuitee
A
Andrew • extended_group • gb
10
2026-01-03 • via Nuitee
C
Cynthia • extended_group • ph
9
Pros:

The location and ambiance.

Cons:

Not much as I don't like but maybe to improve and maintain the surroundings. (toilet)

2026-01-01 • via Nuitee
B
Barazan • couple • ph
9
2025-12-29 • via Nuitee
S
Sharine • extended_group • ph
8
2025-12-27 • via Nuitee
R
Rienzi • family_with_children • ph
6
2025-12-26 • via Nuitee
S
Solon • solo_traveller • ph
1
2025-12-18 • via Nuitee
R
Rafal • couple • pl
5
2025-12-07 • via Nuitee
W
Watson • extended_group • us
1
Never happened
Pros:

Im awaiting refund, the rooms were damaged from typhoon and no internet so when I booked through booked.com the app took my money but the rooms weren't actually available.

2025-12-03 • via Nuitee
O
OzkieE • family_with_children • no
7
2025-11-29 • via Nuitee
J
Jonicoh • family_with_children • ph
9
2025-11-27 • via Nuitee
T
Tomasz • couple • pl
9
2025-11-20 • via Nuitee