Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Good location
Spa, pool and bar available
Excellent breakfast and restaurant quality
Comfortable bedding / decor
Cons:
Repeated hot-water outages
Small, poorly arranged rooms and bathrooms
Musty/ humid odors and noise from external condensers
Dogs roaming without leash (hygiene/safety concern)
Spa maintenance timing (vacuuming during open hours) and lack of relaxation seating
Perceived poor value for money given room size/price

Categories

Cleanliness
1
Mixed to negative: mentions of musty/ humid smell in a room and dogs roaming without leash raised hygiene and comfort concerns.
Service
1
Positive: staff repeatedly praised for welcome, availability and professionalism; manager handled the hot-water incident with a commercial gesture.
Location
1
Positive: multiple reviews cite ideal/central location and good surroundings, though one noted inconvenient internal placement relative to the spa.
Room Quality
1
Negative: frequent complaints about small, poorly arranged rooms and bathrooms, incorrect room features (bathtub vs shower), unpleasant odors and noise issues from external condensers.
Amenities
1
Mixed-to-negative: spa, pool and bar are valued, but repeated hot-water outages, lack of spa relaxation seating, and intrusive maintenance (vacuuming during spa hours) hurt the experience.
Value for Money
1
Negative: several guests felt the room size and service level did not justify the price; at least one review explicitly said the stay was not acceptable for the rate charged.
Food and Beverage
1
Positive: breakfast and restaurant quality repeatedly praised (copious, refined buffet); only occasional criticism for slow service during a special dinner.
Overall Experience
1
Mixed but leaning positive: while multiple operational issues (hot water, room size, odor) mar stays, strong positives for staff, location, and F&B lead to several very good experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 19:31

Property Description

Discover the perfect blend of elegance and relaxation at Hôtel & SPA Napoléon, nestled in the enchanting Fontainebleau region.

Luxurious Accommodations: Our 4-star hotel offers beautifully appointed, air-conditioned rooms designed for your comfort. Enjoy modern amenities including flat-screen TVs, free WiFi, and private balconies in select rooms for breathtaking views.

Relaxation and Recreation: Unwind in our tranquil garden or take a refreshing dip in the indoor pool. The well-equipped spa promises an array of rejuvenating treatments, ensuring you leave feeling pampered and revitalized.

Culinary Delights: Savor exquisite French cuisine at our on-site restaurant, with ample options for every dietary preference. Start your day with a delightful buffet breakfast, featuring continental options tailored to your needs.

Book your unforgettable stay at Hôtel & SPA Napoléon today!

Important information:

Please note that access to the Spa is non-private and available by reservation for a 1-hour time slot through our team.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sophie • couple • fr
8
2026-04-18 • via Nuitee
S
Sylvie • solo_traveller • ca
9
Pros:

L accueil exceptionnels des gens , le petit déjeuner, l emplacement

2026-04-18 • via Nuitee
R
Raphaèle • solo_traveller • ch
10
2026-04-17 • via Nuitee
L
Lea • couple • fr
9
2026-04-17 • via Nuitee
E
Evan • couple • fr
10
Hôtel et personnel formidable merci beaucoup !
Pros:

Tout était incroyable, rien à redire sur l’hôtel !

Cons:

Petit point mais pas grand chose, lors de la séance spa à 7h il y avait encore les appareils de nettoyage dans la piscine, mais cela n’a pas dérangé.

2026-04-16 • via Nuitee
B
beatrice • couple • fr
9
Séjour très agréable
Pros:

Le spa et la petite terrasse de la chambre

2026-04-16 • via Nuitee
M
MAITHA • solo_traveller • ae
5
Pros:

Cleanliness and there is a wardrobe for clothes!

Cons:

The breakfast was so bad, we had to go to a neighbouring hotel to have a proper breakfast! The hotel cannot event fry an egg!!!
At dinner time, they did not have enough dinner for all the people in the hotel either!

2026-04-13 • via Nuitee
T
Thomas • couple • fr
7
Cons:

Pas terrible pour les poussettes quand même.

2026-04-13 • via Nuitee
S
Sandrine • family_with_children • fr
7
Bien mais pas extra
Pros:

Le prix est élevé pour une nuit et avec juste 1 heure de spa et nous nous attendions à un décoration plus dans le thème dans le chambre

2026-04-13 • via Nuitee
N
Noémie • solo_traveller • fr
8
2026-04-11 • via Nuitee
R
ROUSSEL • couple • fr
9
Très bien situé, bonnes prestations, accueil agréable
2026-04-11 • via Nuitee
O
Océane • couple • fr
9
Fabuleux et reposant je recommande !
Pros:

L’emplacement était parfait, le personnel très accueillant et l’hôtel très beau !

2026-04-10 • via Nuitee
G
Guillaume • couple • fr
10
Parfait séjour en couple.
Pros:

Parfaitement situé au pied du château de Fontainebleau. Personnel aux petits soins. Chambres particulièrement confortables et excellent petit-déjeuner.

Cons:

Tout est parfait.

2026-04-09 • via Nuitee
A
Aurelien • solo_traveller • gb
7
2026-04-08 • via Nuitee
M
Maud • couple • fr
8
2026-04-07 • via Nuitee
G
Galina • couple • ru
8
Pros:

Le lit très large avec un bon matelas. Bonne insonorisation. Très bonne emplacement.

2026-04-07 • via Nuitee
A
Anna • couple • fr
10
2026-04-07 • via Nuitee
T
thomas • couple • fr
9
Séjour parfait
2026-04-06 • via Nuitee
A
aelrem • couple • fr
8
Pros:

L accueil, la disponibilité des équipes sur place etait top. Le bar, le pti dej, les équipements du spa.

Cons:

La dimension de la chambre trop petite face au prix de la chambre, le spa manque un espace détente (assises longue au niveau de la piscine)

2026-04-01 • via Nuitee
L
Laurent • couple • fr
9
2026-03-30 • via Nuitee