Cache Hotel Boutique - Adults Only

Hotels
15 Avenida Norte 10 , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Safety deposit box
Karaoke
Non-smoking throughout
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Review Highlights

Pros:
Excellent/central location
Friendly and attentive staff
Some large rooms
Breakfast/basic selection included
Cons:
Very loud/party noise at night; hard to sleep
Stained linens, inconsistent housekeeping, damp/musty rooms
Missing in-room fridge and limited amenities; elevator often broken
Rooms dated with torn shades and floor damage
Issues with keys/room access and management handling of complaints

Categories

Cleanliness
1
Multiple reports of stained sheets, uncleaned washcloths, and a damp/musty smell in rooms; guests noted housekeeping did not change linens regularly.
Service
1
Staff repeatedly described as friendly and attentive; manager granted refunds in at least one case, although there was a concerning report about pressure to leave a 5-star review.
Location
1
Consistently praised as centrally located and convenient (close to Playa del Carmen / fifth Avenue), though that location also contributes to external party noise.
Room Quality
1
Guests reported torn shades, worn floors, damp smell, dated pictures, and general room wear; some rooms smelled of damp and appeared run-down.
Amenities
1
Complaints about missing in-room fridge, only one key for multiple occupants, frequent elevator outages, and the pool area turning into a loud party at night.
Value for Money
1
Mixed signals: one reviewer called it 'great value', but multiple guests felt the noise, cleanliness, and amenity issues made the stay poor value, leading at least one group to request refunds.
Food and Beverage
1
Breakfast offering described as a small selection included in the rate; some praise for food quality but complaints about coffee service timing.
Overall Experience
1
Overall negative experiences dominated by loud nightly parties, disturbed sleep, cleanliness and room-condition problems, despite helpful staff and a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 22:08

Property Description

Escape to Cache Hotel Boutique - Adults Only, your serene oasis in the vibrant heart of Playa del Carmen.

Relaxing Accommodations: Discover our air-conditioned rooms designed for ultimate comfort, featuring flat-screen TVs and private bathrooms with complimentary toiletries. Each room offers city views, ensuring an inviting atmosphere for your stay.

Gourmet Dining: Indulge in a delectable start to your day with our à la carte breakfast options, or savor American and Mediterranean cuisine at our restaurant. We cater to all dietary preferences with vegetarian, dairy-free, and vegan choices available.

Endless Entertainment: Dive into leisure with our outdoor swimming pool, experience the thrill of our on-site casino, or enjoy lively karaoke nights. With a 24-hour front desk, your every need is just a call away.

Don't miss out on the opportunity to treat yourself—book your stay at Cache Hotel Boutique today!

Important information:

Guests may experience disturbance from dance socials, pool parties, live music, and karaoke until 1 A.M.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Stephanie • solo_traveller • ca
3
Run as a Night Club should not be listed as a Hotel.
Pros:

Location is right in Centro and close to the ADO bus station

Cons:

Loud music from their nightly events. Every room looks over the pool so no possibility of a quiet room. Impossible to sleep.

2026-04-10 • via Nuitee
S
Stéphan • solo_traveller • ca
8
Idéal pour visiter Playa del Carmen
Pros:

Un arrêt d’une seule nuit, j’ai bien aimé cet petite hôtel avec déjeuner , belle piscine sur le toit avec vue sur la place municipale à Playa del Carmen

Cons:

Rien de négatif

2026-04-06 • via Nuitee
S
Sansoucy-Blais • solo_traveller • ca
10
Bel hôtel de Québécois ils ont dû répondre à mes besoins d’urgence en une fraction de seconde grâce a booking
Pros:

La propreté pis le comblement de mes besoins

Cons:

Ne pas l’avoir connu avant

J’aurais aimé vous partager des vidéos de l’endroit mais je suis incapable d’en mettre

2026-03-25 • via Nuitee
M
Marcelo • couple • cl
9
Un muy buen lugar.
Pros:

El lugar está a dos cuadras de la quinta avenida, a dos cuadras de un ADO.
Lugar cómodo, hacen limpieza a la habitación a diario.
Alberca grande.
Cocteles en la barra buenos.
La atención al desayuno de Agustín (staff) excelente, muy amable. En general todo el equipo humano se portó muy bien en todo momento, nos vamos con una sensación muy grata en cuanto a lo mencionado.

Cons:

Lo malo fue que el lugar además hace eventos a diario, hasta aprox la media noche con un ruido más que considerable si quieres descansar despues de un dia largo. Si quieres fiesta todos los días este es, sin duda el hotel que necesitas, pero si quieres descansar, quizás hay que considerarlo.

2026-03-24 • via Nuitee
T
Tresenia • extended_group • us
10
Great value great location great staff
Pros:

The location is excellent and far enough away from fifth Avenue to avoid being super noisy

Cons:

The fact that you have to pay for friends to come to your room after 11 PM

2026-03-19 • via Nuitee
T
takeo • solo_traveller • jp
1
眠れないホテル
Cons:

2階にあるプールサイドは夜になるとクラブ状態になり、夜中1-2時まで爆音。自分の部屋は2階のプール前だったので、うるさくて眠れない。長期滞在ベースの宿泊施設のはずなのに冷蔵庫がないので、ビールをまとめ買いができないなど、不便。スタッフは皆とても親切なのが救い。

2026-03-18 • via Nuitee
R
Rose • couple • ca
6
Decent stay
Pros:

Amazing location, large rooms

Cons:

The shower pressure was on and off. Sometimes water would drip drops and other times work fine.

2026-03-11 • via Nuitee
B
Brent • solo_traveller • ca
7
2026-03-07 • via Nuitee
K
Kim Nicole • solo_traveller • us
1
Music is entirely to loud. I had to use ear pods until 12 am
Pros:

The staff was nice.

Cons:

I didn’t my room. When you walk to door first thing you saw it looked like the ghetto the plastic shades were torn the coating outside looked horrible. The floor some nicks in it. The bedsheets when I arrived had stains I informed reception he said he would look at it never did. 2 the maid wasn’t supposed to go until second day I believe was there next morning and I saw even though she cleaned floor she for 4 days was in there didn’t change sheets and the 1 washcloth that by sink was never changed the entire stay I believe I stayed 6 or 7 days. I asked if there were other rooms and there were but they never moved me.

2026-03-05 • via Nuitee
R
Romero • couple • mx
9
2026-02-28 • via Nuitee
J
Jeanette • couple • de
7
Pros:

Das Hotel liegt mitten im Ort von Playa del Carmen. Alle Mitarbeiter im Hotel waren super aufmerksam und total nett! Die Zimmer sind groß und zweckmäßig eingerichtet. Eine kleine Auswahl an Frühstück war im Preis enthalten.
Schon vor unserem Aufenthalt haben wir eine Mail erhalten, in der darauf hingewiesen wurde, dass es aufgrund von Veranstaltungen lauter sein könnte. Für Leute, die gerne feiern und Party machen wollen, ist es perfekt.

Cons:

Uns war es insgesamt (trotz Vorwarnung) zu laut. Liegt aber nicht nur am Hotel, sondern auch an der Umgebung. Playa del Carmen ist ein Party-Ort!!!

2026-02-27 • via Nuitee
A
Adrian • solo_traveller • za
2
A NO from all 4 guests!
Pros:

You like noise, stay here!

We booked three rooms...we liked getting out of this hotel immediately!!! Manager granted a full refund (after I had to visit him personally two days after checking out) but with 'condition' that we all love a 5 star review!!! Hell no.

Cons:

Music at 17 20 was almost double the allowed decibal level for a hotel and area - with a room 2 metres away from noise!

Rooms were noisy and pics a bit dated, my room smelt like damp. We were a party of five and all immediately wanted to get out of this place!

Manager agreed to full refund but only granted this a after I had to visit him personally two days after checking out to make sure he approved the refund - but with 'condition' that we all leave a 5 star review of the hotel!!!

Terrible!

2026-02-11 • via Nuitee
H
Henrik • couple • se
7
Pros:

Läget, personalen.

Cons:

Man bor i ett akvarium. Stora fönster ut mot korridoren.
Lakanen var fläckiga.

2026-01-30 • via Nuitee
Y
yvespesant • family_with_children • ca
4
Hôtel bien situer mais gros party constant je recommande pas
Pros:

Déjeuner ok mais trop tard café jamais prêt avant presque 8.30 am
Nourriture très bonne
Très bien situer

Cons:

Gros party tous les soirs musique très forte impossible de dormir
Ascenseur toujours briser chaque jours
Juste une clé de chambre car nous sommes 3 personnes deux fois il on ouvert la porte avec un couteau
Ça tout pris pour avoir un petit frigidaire dans la chambre
On a demander de changer de chambre pour être en arrière côté plus tranquille… jamais eu le changement pourtant chambres de libre
Jamais je retournerai là et je conseille pas si vous voulez dormir et être dans un hôtel calme

2026-01-17 • via Nuitee
J
Judith • couple • at
5
Gute Lage, aber laute Nächte, fehlende Privatsphäre und fragwürdige Zusatzkosten
Pros:

Sehr zentral

Cons:

In der Nacht fand eine Party bis ca. 1 Uhr früh statt, was sehr störend war. Das Fenster des Zimmers geht Richtung Flur, wodurch ohne Rollos jeder bis ins Badezimmer sehen konnte – ein deutlicher Mangel an Privatsphäre.
Zusätzlich wurden uns 200 Pesos von der Kaution abgezogen, da sich ein kleiner Blutfleck (ca. 3 × 3 cm) nur auf dem Kissenbezug befand, verursacht durch leichtes Nasenbluten. Die Bettwäsche gehört jedoch ohnehin gewaschen – dieser Abzug empfinden wir als unangemessen und unverschämt. Frühstück fällt etwas klein aus.

2026-01-13 • via Nuitee
C
Carlos • couple • mx
6
Pros:

No pude dormir por el ruido

Cons:

Ruido

2026-01-12 • via Nuitee
Y
Yair • couple • il
10
2026-01-12 • via Nuitee
K
Karen • solo_traveller • us
8
Fun hotel with big rooms and pool
Pros:

We stayed one night and the location was pretty good! The food at the hotel restaurant was delicious and they had a live DJ playing afro music, fun place with big rooms and pool. Parking garage was also available

Cons:

Wifi not good in rooms

2026-01-09 • via Nuitee
C
Cedomir • couple • us
10
2025-12-28 • via Nuitee
S
Susanna • couple • de
1
Cons:

We got charged at the end 25$ for no reason whatsoever. Also very loud, they often have only coffee for breakfast and give you juices instead but don’t mention that you have to pay for it.

2025-12-13 • via Nuitee