Glamday Style Hotel & Resort Kyu-Karuizawa

Hotels
軽井沢６９１−１ , Karuizawa , jp

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Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Beautiful and modern hotel
Good location
Cons:
Poor customer service
High additional costs

Categories

Cleanliness
1
Overall cleanliness was mentioned positively, but mixed reviews indicate average experiences.
Service
1
Multiple reviews indicated poor service experiences and misinformation from staff.
Location
1
Location has several positive mentions, particularly convenience and accessibility.
Room Quality
1
Rooms are described as clean, modern, and spacious.
Amenities
1
Amenities received mixed feedback, with specific complaints about breakfast options.
Value for Money
1
Value was criticized due to high additional costs and unmet expectations.
Food and Beverage
1
Food quality received mixed reviews, with breakfast cited as poor in some cases.
Overall Experience
1
The overall experience was marred by service-related issues despite positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 18:47

Property Description

Experience the pinnacle of luxury at Glamday Style Hotel & Resort Kyu-Karuizawa, where every stay is a retreat to remember.

Elegant Accommodations: Our air-conditioned rooms are designed for comfort, featuring modern amenities like a flat-screen TV, private balconies with stunning mountain views, and en-suite bathrooms equipped with bidets for your convenience.

Relax and Rejuvenate: Unwind at our exclusive spa and wellness center, where you can indulge in a sauna, hot tub, and hot spring bath. Discover tranquility and relaxation after a day of adventure in Karuizawa.

Culinary Delights: Start your day with a sumptuous American or Asian breakfast at our on-site restaurant, followed by a selection of fine drinks at the bar, creating unforgettable culinary experiences throughout your stay.

Book your escape to Glamday Style Hotel & Resort Kyu-Karuizawa today for an unparalleled getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
H
Hui Chun • couple • tw
10
Pros:

房間大小非常合適，很舒適的空間大小

Cons:

泡湯的區域如果有半露天空間更完美

2026-02-14 • via Nuitee
C
Chen • couple • tw
10
在輕井澤住過最棒的飯店
Pros:

寬敞舒適，乾淨整潔

Cons:

沒有

2026-02-14 • via Nuitee
K
Kia Seng Ronald • extended_group • sg
10
Will come back again
Pros:

Big and spacious

Cons:

The room
Was not cleaned daily

2026-02-08 • via Nuitee
治隆 • extended_group • tw
10
2026-01-26 • via Nuitee
K
Katia • couple • jp
10
2026-01-25 • via Nuitee
N
Neo • couple • sg
7
Beautiful hotel, poor service
Pros:

Beautiful, modern and very clean.

Cons:

Customer service is very poor. For starters, their introduction email after you book lacks any manners - no greeting or instructions, only a curt message telling you how much you have to pay if a child is added to the room. Like as if someone wanted to lie about the number of people they’re actually booking for. Then, they don’t tell you they can pick you up from the station- it’s a fact you have to find out yourself. On top of that, they actually have a daily shuttle at 10.50am to bring you to the Price outlet mall but again this information was not told explicitly. In fact, the receptionist told me that there is no shuttle back to the hotel in the afternoon but I found out that there was one at 2.30pm. They also refused to give us a ride out at 2.15pm when they were going out to pick up people . To top it all off, the receptionist said there were no public buses when I again found out later that they are. She told me the only way back to the hotel was by taxi. And each ride was 1700 yen. That was how much I was spending daily commuting to the hotel.
Another incident was when I asked for some water to my room, only to be told, “Sorry it is not free.” I had thought since it was a new day, I could get my daily 4 bottles. So of course the added the 2 bottles that they brought to my room to my bill. A few hours later, I came back to my 4 bottles of water in my room after housekeeping ! Could they not just have brought that to me when I asked for it? I find the service really unfriendly and incredibly inaccurate. Was also told my room would only be cleaned once in my 3 days there and found that odd. But in fact, i had it cleaned every day! I really don’t know what on earth all the wrong info is for.
I’m very upset that I spent a lot of unnecessary money on taxi fares when proper info and a shuttle service could have been made available. If they want to be take seriously as a hotel, they really need to train their staff better and provide a proper shuttle service.

2026-01-22 • via Nuitee
T
TAKUYA • solo_traveller • jp
8
とても素敵なホテルでした
Pros:

朝食、夕食共に美味しかった
銀座通りに近くて便利だった

Cons:

駐車場がホテルから遠くて、面倒だった

2026-01-19 • via Nuitee
J
Jomark • family_with_children • ph
10
2026-01-07 • via Nuitee
J
Junjie • family_with_children • sg
9
Cons:

The hotel is great but the breakfast is extremely poor with children not able to enjoy hot breakfast as the adults. The hot food section is not enough especially considering the winter season.

The bar lounge area is too small and too little options and we have to bring our own drinks instead.

Overall the staffs are amazing, the room was excellent and I will stay here again but I hope the hotel will improve on its breakfast service.

2025-12-30 • via Nuitee
Y
Yan Yi • family_with_children • hk
9
Up to expectations!
Pros:

Clean, cozy and stylish, friendly and helpful staff.

Cons:

Breakfast selection could expand, room rates are quite expensive.

2025-12-29 • via Nuitee
V
Valerie • family_with_children • sg
10
We want to come back and stay here in Karuizawa
Pros:

New modern luxurious and spacious rooms for family
Right in the heart of old shopping street with easy walk out to restaurants
Great “Onsen” facilities
Generous snacks & drinks at the lounge
Excellent staff service and housekeeping standards

Cons:

Nothing at all

2025-12-29 • via Nuitee
C
Charmaine • family_with_children • sg
10
It was a very enjoyable and comfortable stay. The ambience was great and the room was beautiful.
Pros:

There was a good selection and the mains provided were delicious. As my child did not like pancakes, the waitress very kindly offered to make an omelette for her.

Cons:

I didn't like that we had to pay for the onsen when checking out. We had to pay for every staying occupant when not everyone use it. I feel that this should have been part of the booking cost right from the start.

2025-12-28 • via Nuitee
D
David • extended_group • hk
10
Pros:

Excellent clean, modern and spacious room, very good services front desk and staff .

2025-12-25 • via Nuitee
T
Tan • family_with_children • sg
10
2025-12-21 • via Nuitee
A
Akari • couple • jp
10
2025-12-20 • via Nuitee
O
onozawa • couple • jp
10
2025-12-19 • via Nuitee
T
Tsui Yan • extended_group • gb
10
2025-12-10 • via Nuitee
J
JosephKoon • family_with_children • ca
6
The hotspring is very disappointed. There is no outdoor onsen and the indoor one is small.
Pros:

Food quality is OK but not exceptional. It's a bit crowded during 8 a.m. session.

Cons:

The size of the restaurant is a bit small. Probably 8 a.m. session is most busy. Salad bar, bread and some hot food are all put in the same area resulting in a long queue.

2025-12-03 • via Nuitee
N
Nuttanart • family_with_children • th
10
An exceptional stay from start to finish. The hotel perfectly blends luxury, comfort, and thoughtful
Pros:

Loved the room and the hospitality. Highly recommended.

Cons:

Room was clean, quiet, and cozy. Perfect for my trip.

2025-11-29 • via Nuitee
T
tsai chi • family_with_children • tw
8
不錯的飯店
Pros:

房間很大很漂亮，餐點也好吃，服務人員親切有禮

Cons:

客服忘記我們有預約接駁因此沒有來車站接我們，前台人員不是很熟練業務

2025-11-20 • via Nuitee