Luciana Hotel & Beach Club

Hotels
Zona FMT entre calle 6 y 8 Norte Playa del Carmen , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Luggage storage
Tour desk
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Beachfront / excellent location near restaurants and 5th Avenue
Friendly, professional and helpful staff
Good housekeeping / generally clean common areas
Spacious rooms with sea views (for some rooms)
Excellent breakfast (beach breakfast highly praised)
Reasonable nightly cost for beachfront location (per some guests)
Cons:
Rooms are dated, worn or in need of renovation; uncomfortable beds reported
Mold and humidity reported in at least one room
No parking and no elevator; luggage/parking inconvenience
Small pool and rooftop in disrepair for some guests
Misleading photos / expectations not met on arrival
Reports of extra charges, poor handling of taxi bookings and a serious complaint of discrimination

Categories

Cleanliness
1
Mixed reports: several guests praise strong housekeeping and overall cleanliness, but at least one report of mold and humidity in a room.
Service
1
Generally positive comments about friendly, helpful and professional staff and good housekeeping service, though isolated serious complaints about charges and staff handling of a taxi/reservation exist.
Location
1
Very consistently praised: beachfront, close to 5th Avenue and restaurants, central and convenient for sightseeing and dining.
Room Quality
1
Multiple mentions of dated rooms, 90s-era style, uncomfortable beds, awkward bathroom fixtures and general wear; several guests describe rooms as needing renovation.
Amenities
1
Mixed/negative: beach club and breakfast praised, but small pool, a degraded rooftop, lack of parking and no elevator cited as shortcomings.
Value for Money
1
Mixed: some guests feel price is good for beachfront location, others report overcharging, unexpected fees and poor value given room condition.
Food and Beverage
1
Generally positive for breakfast (beach breakfast singled out as excellent), though some guests noted no breakfast included in their rate.
Overall Experience
1
Overall mixed guest experiences: several very positive stays and return intentions, but notable negative stays including cleanliness/room issues and service/charging disputes balance impressions to neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:15

Property Description

Discover your perfect getaway at Luciana Hotel & Beach Club, where comfort meets convenience in the heart of Playa del Carmen.

Luxurious Rooms
Our air-conditioned rooms are designed for relaxation, featuring flat-screen TVs, coffee machines, and some offering stunning sea views and private balconies to savor coastal breezes.

Exquisite Dining Experience
Indulge in authentic Mexican cuisine at our on-site restaurant, or unwind with a refreshing drink from the bar while soaking up the vibrant atmosphere of our terrace.

Prime Location
Situated just steps from Playa del Carmen Beach and close to popular attractions like the ADO International Bus Station, our hotel makes exploring the vibrant local culture effortless.

Experience the perfect blend of comfort and adventure; your tropical escape awaits—book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Z
zangaro • couple • ar
1
Sustracción de objetos personales de mi habitación
Cons:

Me han faltado elementos personales de adentro de la habitación.

2026-04-15 • via Nuitee
F
Fabienne • couple • de
4
2026-04-12 • via Nuitee
S
Sine • couple • us
9
2026-04-12 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Unión de hoteleros contra el sargazo
Pros:

La cercanía de la playa, la habitación muy amplia y linda

Cons:

La playa con mucha piedra y sargazo, deberían de reunirse todos los hoteleros y limpiar, no es cómodo nadar con el sargazo, a demás de que se ve feo

2026-04-11 • via Nuitee
R
Robert • family_with_children • de
9
Recommended!
Pros:

Extremly helpful and nice staff, rooms are big, comfortable furniture and bathroom, literally on the beach and 1 min. walk from the famous and crowdy 5th avenue. Recommended!

2026-04-08 • via Nuitee
A
Alejandra • family_with_children • ar
10
10/10
Pros:

Todo espectacular, todos súper amables y la habitación todo perfecto, súper limpio, con heladera, cafetera, amenidades y aguas, realmente excelente, excelente ubicación, a media cuadra de la 5ta Avda y con salida al mar. súper recomendable 10/10

Cons:

Que justo nos tocó sargazo en el mar, pero como tiene pile el hotel, nos refrescamos en la pileta, que es re grande también, todo estupendo el hotel

2026-04-07 • via Nuitee
S
Sebastiana • family_with_children • mx
5
No lo recomiendo
Pros:

Nada

Cons:

Los cuartos son muy pequeños al bajar al área de la playa y sentarnos en los camastros nos dijeron que no nos podíamos sentar ahi y si lo hacíamos teníamos que consumir mínimo 700 x personas y no puedes pasar ni una botella de agua

2026-04-05 • via Nuitee
A
Andrew • family_with_children • ca
10
Pros:

Great location on the beach and close to 5th Avenue. The hotel is tucked between two others so it was quiet at night. The beach club was wonderful also.

Cons:

The hotel is a bit dated but very clean so no concerns.

2026-04-04 • via Nuitee
S
sergio • family_with_children • mx
9
Pros:

En la estadia la amabilidad del personal y disposición a ayudar

Cons:

No es clara la ubicación y no contestan el telefono

2026-04-04 • via Nuitee
A
ADENILDA • extended_group • br
9
Pros:

Quartos amplos, limpos, camas confortáveis, boa localização, equipe atenciosa

Cons:

Sem estacionamento e sem elevador

2026-03-31 • via Nuitee
J
jorli • family_with_children • it
7
Pros:

La posizione, camera, pulizia

Cons:

Lavandino del bagno molto scomodo.

2026-03-29 • via Nuitee
A
Annette • family_with_children • de
7
Gut
Pros:

Die Zimmer waren im 90 er Jahre Stil aber man hatte einen tollen Blick auf das Meer. Freundliches und professionelles Personal an der Rezeption. Zentrale Lage nachts ruhiger als im The Carmen Hotel.

Cons:

Man bekommt immer nur ein Handtuch nie zwei wie bsp. ein Gesichtshandtuch. Man hört jede einzelne Toilettenspülung der Zimmer. Ich glaube die sanitären Anlagen sind veraltet.

2026-03-29 • via Nuitee
V
Vanessa • family_with_children • mx
10
2026-03-29 • via Nuitee
T
Tania • extended_group • mx
8
Buena estancia para descansar
Pros:

Ubicación y servicio de limpieza

Cons:

Instalaciones algo antiguas

2026-03-27 • via Nuitee
A
Alberto • couple • ar
8
Pros:

Esta en la playa y bien ubicado con respecto a la zona de restaurantes y comercios.

2026-03-25 • via Nuitee
Y
Yannick • couple • fr
9
Très bien, je recommande !!
Pros:

Chambre spacieuse et calme. Malgres la proximité de la Quinta.

Cons:

Piscine trop petite.

2026-03-24 • via Nuitee
E
Edda • family_with_children • cl
8
Pros:

Es muy lindo y bien ubicado

Cons:

Que no tenga desayuno incluído. En Booking decía que se podía cancelar en el hotel y no es así. Hay un restaurant que está ahí mismo pero el consumo se paga como en cualquier otra parte.

2026-03-23 • via Nuitee
J
Justin • couple • es
10
2026-03-23 • via Nuitee
P
POTIER-MARRACCINI • family_with_children • mx
5
Cons:

Toujours de magnifiques photos qui n'ont rien avoir à l'arrivée.

2026-03-23 • via Nuitee
W
Wim73 • couple • mx
6
Kom voor het ontbijt, vergeet de rest.
Pros:

Het ontbijt op het strand is een absolute topper! Super in kwaliteit, meer dan voldoende aan een spotprijs die de concurrentie in de straat de pan uitveegt. Heb sptij dat ik hiervan geen foto heb genomen want elke plus aan dit hotel zi in het ontbijt. Ook de bediening hier is top!

Cons:

Het bed is een blok beton, de kamer is aftands en wacht op een volgende orkaan om vernieuwd te worden. Het zicht op zee is een fantasie - je kijkt op het oude zwembad en met wat geluk zie je tussen de terrasstoelen en de bar een glimpje blauw water van de Caraïbische kust. De alomprezen rooftop is vergane glorie. Ik was na 1 nacht helemaal klaar om te vertrekken en werd dan ook totaal verrast dat het ontbijt zo fantastisch was...

2026-03-23 • via Nuitee