Swing & Pillows - Bukit Bintang City Centre

Hotels
198-200, Jln Pudu , Kuala Lumpur , my

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Facilities

Non-smoking throughout
Covered parking

Review Highlights

Pros:
Friendly, helpful staff
Convenient, central location
Cozy and comfortable rooms/beds
Compact and neat rooms
Easy/quick check-in
Cons:
Bathroom cleanliness issues
No housekeeping during stay
Poor air conditioner quality
Staff sometimes unresponsive (e.g., toilet paper not delivered)
Perceived as expensive
Security/key access incident reported

Categories

Cleanliness
1
Multiple reviews flagged bathroom cleanliness issues (bath accessories leaking, bathroom cleanliness needs improvement), reports of no housekeeping for several nights and at least one report of an unclean bed; overall clearly negative.
Service
1
Mixed but generally positive: several guests described staff as friendly, helpful and smooth check-in; however there are complaints about staff not listening (toilet paper not delivered) and a security/key incident — overall service leans positive but imperfect.
Location
1
Consistently praised: described as in the heart of the city, very convenient with easy access to nearby attractions and shopping centers.
Room Quality
1
Rooms described as cozy, compact and neat with comfortable beds and pillows by some guests; minor issues reported (AC quality, occasional cleanliness problems), overall slightly positive.
Amenities
1
Negatives reported around amenities: poor facilities, air conditioner quality problems, leaking bathroom accessories and lack of housekeeping indicate below-standard amenities/maintenance.
Value for Money
1
At least one reviewer explicitly called the hotel expensive; combined with facility and cleanliness issues, value is perceived as poor.
Food and Beverage
1
No substantive mentions of food or beverage services in the reviews; assigned neutral.
Overall Experience
1
Mixed overall: several guests had a wonderful, comfortable stay (friendly staff, good location, comfy beds), while others experienced serious service/cleanliness problems; net experience estimated as slightly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:08

Property Description

Discover the perfect blend of comfort and convenience at Swing & Pillows - Bukit Bintang City Centre, your ideal base in the heart of Kuala Lumpur.

Prime Location
Just a 5-minute stroll from Berjaya Times Square and close to iconic landmarks like Pavilion Kuala Lumpur and Petronas Twin Towers, our hotel places you steps away from the city's vibrant culture.

Comfortable Accommodations
Our well-appointed 2-star rooms provide a cozy retreat after a day of exploration, ensuring a restful night for all guests.

Easy Accessibility
With convenient access to public transport and major attractions, you can effortlessly navigate Kuala Lumpur's bustling streets, making your stay an unforgettable adventure.

Book your stay now and experience all that Swing & Pillows has to offer!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Khokhar • couple • my
10
Room was clean andbspecial thanks Rubel for great hospitality
Pros:

Giod

2026-05-16 • via Nuitee
K
Khokhar • couple • my
10
Thanks Rubel for great hospitality
Pros:

Good Room

2026-05-16 • via Nuitee
N
nath • couple • in
10
Cons:

Room was clean but special thanks my favorite person Rubel who always happy me promote room or give me extra check out time.

2026-05-14 • via Nuitee
S
Suzana • solo_traveller • my
10
Pros:

Room was so good and clean thanks Rubel

2026-05-10 • via Nuitee
S
sofian • couple • my
10
Pros:

good customer service from nasir.easy to ask question amd help with recomendatio n...recomended

2026-05-09 • via Nuitee
A
ANGEL JILL • couple • my
6
Pros:

Nearby to shopping mall and can just walk

Cons:

The water pressure was low

2026-05-07 • via Nuitee
M
Mariawaty • solo_traveller • my
7
Saluran pipa bangunan perlu diganti
Pros:

Resepsionis yg melakukan check in tgl 26 April jam 3 siang, dan Rubel, yg bertugas di malam hari, menyambut tamu dengan baik dan antusias, pertanyaan kami dijawab dengan baik dan ramah

Cons:

Kebersihan kurang !

Kami menempati kamar no 101, ditemukan kumpulan rambut bawah wastafel saat check in.

Pemilik penginapan perlu menganti saluran pipa bangunan, dalam kamar mandi ada aroma tidak sedap dan air susah mengalir

2026-05-07 • via Nuitee
A
Apriyani • solo_traveller • id
8
Pros:

Staff are so friendly and helpful
They give me upgrade to deluxe room because i stay for 3 nights !
Thanks to Rubel and Lakshi at the front desk😊

Cons:

Nothing so far

2026-04-28 • via Nuitee
A
Alo • solo_traveller • my
8
Great value for money!
Pros:

Rubel and Lakshi were amazing!

Cons:

-

2026-04-28 • via Nuitee
O
oussama • solo_traveller • dz
10
Lakshi was the great person on the hotel 10/10
Pros:

Great

Cons:

Nothing

2026-04-23 • via Nuitee
D
Dennis • couple • my
8
Pros:

Located to the golden triangle of Bukit Bintang and easy access and very near.

Cons:

No refill on the body wash soup. Receptionist kinda forcing you to write a review first before giving back your deposit.

2026-04-22 • via Nuitee
C
chaju • extended_group • my
10
Pros:

because it’s cheap

Cons:

Shower not power

2026-04-19 • via Nuitee
L
liew • solo_traveller • my
8
Pros:

Rate online more expensive

2026-04-19 • via Nuitee
A
akihiro • solo_traveller • jp
10
First of all, I would like to thank Mr. Lakshi and Mr. Ruble at the front desk. They greeted me warmly with smiles durin
Pros:

Clean rooms, excellent staff service, and a great hotel location , value .

2026-04-10 • via Nuitee
M
Mohamed • solo_traveller • dz
1
2026-04-05 • via Nuitee
R
Ryan • couple • us
10
Pros:

Rubel at the front desk was very helpful and made sure we had a comfortable stay. Would recommend a stay here while in KL

2026-03-27 • via Nuitee
R
Ritchie Stallone • couple • my
8
Overall its very nice to stay
Pros:

Comfortable and very large space.

Cons:

not enough socket if using many thing.

2026-03-27 • via Nuitee
C
CANCAN • solo_traveller • cn
9
Pros:

The saff Lakshi & Onik were exceptional. Their attitude made me feel like close friends. When I arrived late in the next morning, both of the staff positively advised me to change dates for my convince and made me feel warm and moving.
The room was very clean than my thought before. And the beds were really comfortable!

Cons:

I don't know why there was only one power outlet. I think it will be better to provide one more power outlet beside the beds for charging any telephone.

2026-03-24 • via Nuitee
N
Nor Sharida Sam • solo_traveller • my
8
Pros:

The staff was friendly, helpful n kind. Roim was cozy. Like this room because it stays in the heart of the city.

Cons:

Bathroom cleanliness pls improve.

2026-03-17 • via Nuitee
J
jiaxin • couple • my
5
2026-03-06 • via Nuitee