Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Spacious rooms
Cons:
Food quality issues
Concierge problems
Noise disturbances

Categories

Cleanliness
1
Several reviews mentioned cleanliness positively, but one review had significant issues.
Service
1
Multiple mentions of helpful staff and excellent service.
Location
1
Great location noted in several reviews.
Room Quality
1
Rooms described as excellent and spacious.
Amenities
1
Good facilities such as pool and dining.
Value for Money
1
Mixed feelings on the price relative to the experience.
Food and Beverage
1
Positive mentions of meals, but some negative feedback as well.
Overall Experience
1
Most reviewers had a pleasant experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-17 11:59

Property Description

Experience luxury like never before at our stunning 5-star hotel, strategically located along Sheikh Zayed Road.

Accommodation Excellence
Our 302 elegantly appointed guest rooms and suites boast innovative geometric designs and feature flat-screen TVs, working desks, and fully stocked mini-bars. Enjoy lavish bathrooms equipped with deep soaking tubs and walk-in showers for the ultimate relaxation.

Culinary Delights
Indulge your palate at our eight diverse restaurants and bars, including the signature Shang Palace, renowned for traditional Cantonese cuisine. Unwind at ikandy ultralounge, where you can savor delectable bites while soaking in breathtaking views of the Burj Khalifa.

Wellness and Recreation
Elevate your wellness journey at our state-of-the-art health club, complete with a fully equipped gym, squash and tennis courts. Rejuvenate at CHI, The Spa, where treatments inspired by traditional Chinese medicine await you.

Book your unforgettable stay at Hotel Shangri-La Dubai today!

Important information:

Please note that we accept all major credit cards at the hotel. For all bookings that require advance payment, a secure link will be sent by the hotel reservations team for credit or debit card payments. Payment is required to be made at the time of booking. Bookings may be canceled in case of non-payments.

For all flexible and semi-flexible bookings that do not require an advance deposit, a secure link will be sent by the hotel reservations team for credit card validation or credit card given will be manually pre-authorized for the value of the first night’s stay. Validation is required to be made 14 days prior to arrival date. In the event of cancelations or no show, the card will be charged based on the cancelation policy mentioned in your booking.

Visa, MasterCard and AMEX payments are accepted through the secure link for payments and validations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
shankar • solo_traveller • lk
8
2026-03-14 • via Nuitee
A
Antonio • couple • pt
9
Pros:

Vista deslumbrante

2026-03-13 • via Nuitee
A
Ahmed • couple • om
8
Pros:

الغرفه والمرافق وم اول مره انزل فيه

Cons:

الاكل للاسف كان دون دون المستوى (in room dining )

2026-03-13 • via Nuitee
S
Saad F. • solo_traveller • sa
10
Shangrila, Home a way from home
Pros:

Great hotel and great location

Cons:

Staff and location

2026-03-13 • via Nuitee
D
Daniela • couple • sk
10
Pros:

V centre, absolútne služny horizon clubu včetne individuálnej starostlivosti o gluten free osobu.Bazén a vírivka na 42 poschodí pre Horizon hostí fakt úchvatné a dopoludnia prázdne

2026-03-08 • via Nuitee
عبدالله • couple • kw
10
ممتاز
Pros:

👍

Cons:

👍

2026-03-08 • via Nuitee
عبدالله • couple • kw
10
يستحق الزيره مره ثانيه
Pros:

الغرف ممتازه النظافه

Cons:

لاشي

2026-03-08 • via Nuitee
F
Franz • couple • at
10
2026-03-07 • via Nuitee
M
Marie-ange • family_with_children • ch
10
2026-03-05 • via Nuitee
M
Makiyo • family_with_children • ae
8
We would love to go back again.
Pros:

We had Dim Sum lunch at Chinese restaurant, it was so delicious and more than we expected. Would love to go back again. For dinner, we had Vietnamese which was so delicious too. Breakfast has plenty of choices from Western foods to Asian foods. Very high quality and great hospitality.

Cons:

Nothing.

2026-03-05 • via Nuitee
G
Gurdeep • couple • in
10
Khudaram at the entrance was extremely helpful and welcoming. He truly goes out of his way to entertain and assist every
Pros:

Ambience, aura, vibe

2026-03-02 • via Nuitee
M
marielle • solo_traveller • fr
10
2026-03-02 • via Nuitee
P
pauline norma • couple • ca
9
Wonderful peaceful stay!
Pros:

Location

Cons:

Nice room, lots of space, clean!

2026-03-01 • via Nuitee
F
Fourt • couple • ch
10
2026-02-27 • via Nuitee
P
Peter • solo_traveller • ch
10
Perfekter Aufenthalt
Pros:

Alles hat gut gepasst.

Cons:

kann nichts bemängeln

2026-02-27 • via Nuitee
L
Lucy • family_with_children • gb
10
Beautiful hotel in Central Dubai
Pros:

A stunning hotel with fantastic facilities, staff and food. Could not have had a better stay.

2026-02-26 • via Nuitee
C
Christoph • family_with_children • de
10
2026-02-25 • via Nuitee
Y
Yoram • couple • il
10
Pros:

הכול מכל כל חוץ מהקונסיירג'

Cons:

שילמנו ארוחת בוקר וקוניירג' 380 דירהם, לא ניצלנו את הארוחות בורק זה בעיה שלנו, אבל הקונסיירג היה עלוב מאוד וכל פעם שהגענו נגמר הכיבוד לבסוף יצא ששתינו במחיר של כ 2000 דירהן 3 כוסות מיץ תפוזים.

2026-02-25 • via Nuitee
S
Saeed • solo_traveller • sa
10
2026-02-24 • via Nuitee
E
Edouard • couple • rw
8
My stay was great
Pros:

Very good

2026-02-24 • via Nuitee