Hotel d'Europe

Hotels
12 place Crillon , Avignon , fr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Excellent location / central in old town
Friendly, helpful staff
Beautiful historic building and decor
Comfortable, spacious rooms
Pet-friendly
Good dinner and instances of very good breakfast
Clean and well-kept in many stays
On-site bistro / tasty snacks
Parking available
Cons:
Heating / air-conditioning failures in some rooms
Shower and shower head problems needing repair
Housekeeping lapses (used towels on floor)
Greasy / unclean toilet floor reported
Perceived poor value for money / pricing too high
Breakfast sometimes poor or overpriced
Hotel appears tired; lacks expected five-star comforts
Occasional poor staff response (no apology) for issues

Categories

Cleanliness
1
Mostly praised as clean in several reviews, but there are specific housekeeping lapses reported (used towels on the bathroom floor, greasy WC floor) so slightly negative overall.
Service
1
Numerous mentions of very friendly, helpful and professional staff; a few reports of poor response/no apology for issues, but overall service sentiment is clearly positive.
Location
1
Repeatedly described as excellent/exceptional—central in the old town, easy to reach and a standout strength of the hotel.
Room Quality
1
Many guests praise spacious, comfortable and well-decorated rooms; however, some reports of cold rooms and shower/fixture problems reduce the score slightly.
Amenities
1
Issues reported with heating/air conditioning, shower fittings and general comfort/modern conveniences; pet-friendly amenities are noted positively, but facility problems are a clear downside.
Value for Money
1
Multiple comments state the price does not match the level expected for a five-star property; breakfast cost and overall perceived value are frequently criticized.
Food and Beverage
1
Mixed but mildly positive: some guests praised excellent hotel dinner and good breakfasts, while others found breakfast poor or overpriced.
Overall Experience
1
Overall guest sentiment is positive (atmospheric, lovely building, many repeat intent), tempered by operational issues (heating, showers, value) that reduce the peak score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:56

Property Description

Experience the charm of southern France at Hotel d’Europe, a stunning 16th-century gem in the heart of Avignon.

Elegant Accommodations
Unwind in our beautifully appointed guest rooms that offer a seamless blend of modern comfort and historic elegance. Each room features air conditioning, a flat-screen TV, a mini-bar, and complimentary Wi-Fi to ensure your stay is as relaxing as possible.

Gastronomic Delights
Indulge your culinary senses at our on-site Michelin 1-star restaurant, La Vieille Fontaine. Open from Tuesday to Saturday, savor contemporary regional cuisine crafted by our talented chefs that elevate dining to an unforgettable experience.

Luxurious Services
Enhance your stay with our exclusive services, including valet parking, beauty treatments, and relaxing massages available for an additional fee. Delight in a complimentary continental or English breakfast served daily to fuel your adventures.

Book your extraordinary stay at Hotel d’Europe today and create memories that will last a lifetime!

Important information:

Please note that pre-payment is due upon check-in.

Please note that the half board rates include breakfast and dinner.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
jordi • solo_traveller • es
9
Hotel molt ben situat, inmoble molt xulo que convindria posar al dia iamb personal amable
Pros:

La situació i la Terrassa del restaurant i l’amabilitat del personal.

Cons:

Li convé una actualització a l’habitació i bany

2026-04-18 • via Nuitee
S
Susanne • couple • ch
5
2026-04-17 • via Nuitee
T
thierry • couple • fr
9
2026-04-12 • via Nuitee
S
Sherry • couple • us
10
Pros:

This hotel was exceptional- great location, charming and helpful staff and incredibly comfortable.

Cons:

Nothing

2026-04-12 • via Nuitee
J
Jérôme • couple • fr
8
2026-04-11 • via Nuitee
A
Alessandra • couple • it
8
2026-04-07 • via Nuitee
S
Stefania • family_with_children • it
8
Hotel molto bello e personale disponibile
Pros:

Terrazza e camera spaziosa e ordinata

Cons:

Appendimi per asciugamano in bagno

2026-04-06 • via Nuitee
R
Rosa • couple • es
10
Pros:

Todo maravilloso

2026-04-05 • via Nuitee
F
Frederik • solo_traveller • nl
9
2026-04-05 • via Nuitee
A
ARAYIK • extended_group • fr
10
Excellent
Pros:

Accueil et convivialité

2026-04-04 • via Nuitee
L
Luciana • couple • br
10
Pros:

The staff were so attentive!! Location perfect.
Very nice hotel!

2026-04-02 • via Nuitee
J
Johanna JM • couple • za
10
Fantastic
2026-03-27 • via Nuitee
T
Tommy • couple • it
10
2026-03-27 • via Nuitee
R
Raphaël • solo_traveller • ch
9
2026-03-25 • via Nuitee
M
Masmonteil • solo_traveller • fr
10
2026-03-24 • via Nuitee
A
Alain • family_with_children • fr
10
Pros:

Très bon établissement

2026-03-06 • via Nuitee
A
Alexey • family_with_children • es
7
Pros:

Отличное месторасположение, наличие парковки,

Cons:

При всей любви французов к аутентичности и старине, отель выглядит очень уставшим. Для пятизвездочного отеля нет должного уровня комфорта и удобств. Стоимость не соответствует уровню, тем более в не сезон.

2026-02-27 • via Nuitee
A
Arnaud • couple • fr
10
Parfait !
2026-02-12 • via Nuitee
D
Damiano • couple • ch
7
2026-01-27 • via Nuitee
E
Eva Maria • couple • es
10
Agradable
Pros:

La decoración , ubicación , etc….

Cons:

Nada

2026-01-26 • via Nuitee