Hotel d'Europe

Hotels
12 place Crillon , Avignon , fr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Excellent location / central in old town
Friendly, helpful staff
Beautiful historic building and decor
Comfortable, spacious rooms
Pet-friendly
Good dinner and instances of very good breakfast
Clean and well-kept in many stays
On-site bistro / tasty snacks
Parking available
Cons:
Heating / air-conditioning failures in some rooms
Shower and shower head problems needing repair
Housekeeping lapses (used towels on floor)
Greasy / unclean toilet floor reported
Perceived poor value for money / pricing too high
Breakfast sometimes poor or overpriced
Hotel appears tired; lacks expected five-star comforts
Occasional poor staff response (no apology) for issues

Categories

Cleanliness
1
Mostly praised as clean in several reviews, but there are specific housekeeping lapses reported (used towels on the bathroom floor, greasy WC floor) so slightly negative overall.
Service
1
Numerous mentions of very friendly, helpful and professional staff; a few reports of poor response/no apology for issues, but overall service sentiment is clearly positive.
Location
1
Repeatedly described as excellent/exceptional—central in the old town, easy to reach and a standout strength of the hotel.
Room Quality
1
Many guests praise spacious, comfortable and well-decorated rooms; however, some reports of cold rooms and shower/fixture problems reduce the score slightly.
Amenities
1
Issues reported with heating/air conditioning, shower fittings and general comfort/modern conveniences; pet-friendly amenities are noted positively, but facility problems are a clear downside.
Value for Money
1
Multiple comments state the price does not match the level expected for a five-star property; breakfast cost and overall perceived value are frequently criticized.
Food and Beverage
1
Mixed but mildly positive: some guests praised excellent hotel dinner and good breakfasts, while others found breakfast poor or overpriced.
Overall Experience
1
Overall guest sentiment is positive (atmospheric, lovely building, many repeat intent), tempered by operational issues (heating, showers, value) that reduce the peak score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:56

Property Description

Experience the charm of southern France at Hotel d’Europe, a stunning 16th-century gem in the heart of Avignon.

Elegant Accommodations
Unwind in our beautifully appointed guest rooms that offer a seamless blend of modern comfort and historic elegance. Each room features air conditioning, a flat-screen TV, a mini-bar, and complimentary Wi-Fi to ensure your stay is as relaxing as possible.

Gastronomic Delights
Indulge your culinary senses at our on-site Michelin 1-star restaurant, La Vieille Fontaine. Open from Tuesday to Saturday, savor contemporary regional cuisine crafted by our talented chefs that elevate dining to an unforgettable experience.

Luxurious Services
Enhance your stay with our exclusive services, including valet parking, beauty treatments, and relaxing massages available for an additional fee. Delight in a complimentary continental or English breakfast served daily to fuel your adventures.

Book your extraordinary stay at Hotel d’Europe today and create memories that will last a lifetime!

Important information:

Please note that pre-payment is due upon check-in.

Please note that the half board rates include breakfast and dinner.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
alexandres • couple • ch
8
Pros:

Location, entrance,

2026-05-23 • via Nuitee
A
Alexandra • couple • us
8
2026-05-22 • via Nuitee
B
Buscemi • couple • ch
9
Freundliches Personal! Top Lage!
Pros:

Wir waren zwar nur eine Nacht dort, können dieses Hotel aber sehr empfehlen. Wir wurden sehr freundlich begrüsst und der Weg zum Eingang führt durch einen wunderbaren Innenhof. Das Zimmer ist zwar etwas in die Jahre gekommen, hat aber wie alles andere seinen Charme. Für unser Auto haben wir den kostenpflichtigen Valetservice genutzt, da sonst keine Parkmöglichkeiten vorhanden waren. Wir würden wieder hier übernachten!

Cons:

Finde duschen in der Badewanne nicht ideal. Aber das ist wohl Ansichtssache...

2026-05-22 • via Nuitee
V
Vincent • couple • fr
9
un BON PLAN POUR ETRE DANS LA VILLE HISTORIQUE
Pros:

BON ACCUEIL , PERSONNEL AU TOP, chambre OK
SITUATION HOTEL

Cons:

R A S

2026-05-21 • via Nuitee
M
Mark • couple • gb
9
A wonderful stay lived up to our expectations completely. Lovely staff too.
Pros:

Beautiful hotel with so much history

Cons:

Very little not to like

2026-05-21 • via Nuitee
D
Desmond • solo_traveller • gb
10
Great location and staff
Pros:

Staff are so friendly

Cons:

Vehicles parked in drop off area

2026-05-21 • via Nuitee
H
Harlyn • couple • us
10
2026-05-20 • via Nuitee
D
David • couple • us
10
2026-05-17 • via Nuitee
R
Robert • couple • us
9
2026-05-16 • via Nuitee
F
FERNANDO ENRIQUE • solo_traveller • mx
9
Excelente
Pros:

La atención, la limpieza, el bar y la enorme amplitud de las habitaciones, la relación calidad precio

Cons:

No preparan las habitaciones por la noche

2026-05-10 • via Nuitee
B
Broughton • couple • au
5
Available breakfast was limited & the worst that we have experienced on our extended RTW trip. Poor quality & gr
Pros:

Very average for 4 star hotel

Cons:

Existing on past laurels. Wardrobe handles need replacing as they represent a source of potential laceration.

2026-05-10 • via Nuitee
M
Marie-Louise • couple • de
7
Sehr schöner Aufenthalt, sehr freundliche Atmosphäre und hervorragende Mitarbeiter, aber das Zimmer war leider nicht sch
Pros:

Das Personal war super freundlich und hilfsbereit die Atmosphäre im Hotel sehr angenehm, das Frühstück hervorragend, die Lage auch sehr gut.

Cons:

Das Zimmer war überhaupt nicht angenehm, die Ausstattung sehr alt, überhaupt nicht wie auf den Bildern zu sehen. Das Bad war auch sehr alt und entspricht nicht dem Standard eines 5-Sterne Hotels.

2026-05-06 • via Nuitee
L
Leslie • couple • ca
8
Staff were a bit chilly
Pros:

Nice location- great outdoor area

Cons:

In need of a refresh- carpet is very worn

2026-05-04 • via Nuitee
K
Karen • extended_group • us
10
Everything is very good.
Cons:

Everything was perfect except night street (bar) noise.
We stayed on Friday night I guess.

2026-05-02 • via Nuitee
A
Anat • couple • il
8
המיקום מצוין הצוות מאד אדיב ועוזר. חבל שהחדרים לא מעודכנים להיום.
Pros:

המלון בבנין עתיק עם חצר פטיו יפה

Cons:

למרות שהבנים מקסים ומרשים. הרהוט ועיצוב החדרים מאד מיושן.

2026-04-28 • via Nuitee
P
Patrick • couple • ch
7
2026-04-24 • via Nuitee
J
JOHN • couple • gb
5
I was very disappointed with the hotel.
Pros:

Adequate.
Poached eggs were small and of poor quality.
Vinegar soaked toast.

Cons:

Being charged for parking.
Being charged for breakfast when paid on line.
Poor quality room, with bad layout and poor heating.

2026-04-22 • via Nuitee
J
jordi • solo_traveller • es
9
Hotel molt ben situat, inmoble molt xulo que convindria posar al dia iamb personal amable
Pros:

La situació i la Terrassa del restaurant i l’amabilitat del personal.

Cons:

Li convé una actualització a l’habitació i bany

2026-04-18 • via Nuitee
S
Susanne • couple • ch
5
2026-04-17 • via Nuitee
T
thierry • couple • fr
9
2026-04-12 • via Nuitee