Hotel d'Europe

Hotels
12 place Crillon , Avignon , FR

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location / central in old town
Friendly, helpful staff
Beautiful historic building and decor
Comfortable, spacious rooms
Pet-friendly
Good dinner and instances of very good breakfast
Clean and well-kept in many stays
On-site bistro / tasty snacks
Parking available
Cons:
Heating / air-conditioning failures in some rooms
Shower and shower head problems needing repair
Housekeeping lapses (used towels on floor)
Greasy / unclean toilet floor reported
Perceived poor value for money / pricing too high
Breakfast sometimes poor or overpriced
Hotel appears tired; lacks expected five-star comforts
Occasional poor staff response (no apology) for issues

Categories

Cleanliness
1
Mostly praised as clean in several reviews, but there are specific housekeeping lapses reported (used towels on the bathroom floor, greasy WC floor) so slightly negative overall.
Service
1
Numerous mentions of very friendly, helpful and professional staff; a few reports of poor response/no apology for issues, but overall service sentiment is clearly positive.
Location
1
Repeatedly described as excellent/exceptional—central in the old town, easy to reach and a standout strength of the hotel.
Room Quality
1
Many guests praise spacious, comfortable and well-decorated rooms; however, some reports of cold rooms and shower/fixture problems reduce the score slightly.
Amenities
1
Issues reported with heating/air conditioning, shower fittings and general comfort/modern conveniences; pet-friendly amenities are noted positively, but facility problems are a clear downside.
Value for Money
1
Multiple comments state the price does not match the level expected for a five-star property; breakfast cost and overall perceived value are frequently criticized.
Food and Beverage
1
Mixed but mildly positive: some guests praised excellent hotel dinner and good breakfasts, while others found breakfast poor or overpriced.
Overall Experience
1
Overall guest sentiment is positive (atmospheric, lovely building, many repeat intent), tempered by operational issues (heating, showers, value) that reduce the peak score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:56

Property Description

Experience the charm of southern France at Hotel d’Europe, a stunning 16th-century gem in the heart of Avignon.

Elegant Accommodations
Unwind in our beautifully appointed guest rooms that offer a seamless blend of modern comfort and historic elegance. Each room features air conditioning, a flat-screen TV, a mini-bar, and complimentary Wi-Fi to ensure your stay is as relaxing as possible.

Gastronomic Delights
Indulge your culinary senses at our on-site Michelin 1-star restaurant, La Vieille Fontaine. Open from Tuesday to Saturday, savor contemporary regional cuisine crafted by our talented chefs that elevate dining to an unforgettable experience.

Luxurious Services
Enhance your stay with our exclusive services, including valet parking, beauty treatments, and relaxing massages available for an additional fee. Delight in a complimentary continental or English breakfast served daily to fuel your adventures.

Book your extraordinary stay at Hotel d’Europe today and create memories that will last a lifetime!

Important information:

Please note that pre-payment is due upon check-in.

Please note that the half board rates include breakfast and dinner.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Siret • couple • gb
10
2026-11-06 • via Nuitee
J
JGDUR • couple • fr
9
PARFAIT POUR UN WE EN AVIGNON
Pros:

EMPLACEMEN, PERSONNEL, SURCLASSEMENT SUITE JUNIOR EN SUITE

Cons:

LE PETIT DEJEUNER POURAIT ETRE UPGRADE

2026-11-02 • via Nuitee
R
Rodney • solo_traveller • au
10
2026-10-30 • via Nuitee
D
Dita • couple • cz
6
2026-10-29 • via Nuitee
A
ANTONIO LURUENA • extended_group • es
5
No merece ser un 5 estrellas ni pagar el precio.
Pros:

La ubicación

Cons:

Cuarto de baño incómodo por falta de ducha de pie. Poca luz en el mismo.
El termostato de la habitación no funcionaba bien y el desayuno pobre.

2026-10-23 • via Nuitee
A
Andrea • extended_group • us
9
Lovely Centrally Located Hotel!
Pros:

The location of the hotel was wonderful. Very central so that we could walk to everything. Staff was very helpful and welcoming. Rooms were nice size as were the bathrooms. Breakfast was really nice with lots of options.

2026-10-17 • via Nuitee
L
LF • extended_group • it
7
Pros:

Posizione e servizio valet.

Cons:

Colazione non adeguata al prezzo e alle stelle dell'hotel, pulizia della camera migliorabile.

2026-10-15 • via Nuitee
J
John • couple • gb
6
Great team rest disappointing
Pros:

The team were fantastic

Cons:

Property is in real need of a complete refurbishment. Also the breakfast was not great. Again team fantastic but not 5 star

2026-10-12 • via Nuitee
V
vincent • solo_traveller • fr
9
Pros:

Emplacement

Cons:

Nécessite une rénovation

2026-10-12 • via Nuitee
M
Margaret • couple • us
8
Pros:

Location is excellent. Parking help worked well.

Cons:

Dim lighting. Staff at restaurant provided spotty service at best. Room decor felt worn and old-fashioned.

2026-10-09 • via Nuitee
S
Svetlana • couple • si
10
2026-10-08 • via Nuitee
N
Nancy • family_with_children • us
10
Beautiful vintage property in outstanding location with excellent staff and strong customer focus.
Pros:

Concierge staff is outstanding.

Cons:

All good. No complaints.

2026-10-08 • via Nuitee
A
Alison • couple • gb
6
Nice location but expensive for what it offers
Pros:

Good central location for exploring the city and finding somewhere to eat

Cons:

The room was quite small although it was “superior”.
The bistros menu was quite limited and expensive.
At breakfast the food would run out but the staff were not monitoring the situation or refilling the dishes

2026-10-07 • via Nuitee
G
Graham • couple • gb
9
Lovely central hotel.
Pros:

Central. Very large comfortable beds. Room was nice. Amazing staff. Perfect valet parking. Lovely meal in the bistro. Excellent air conditioning.

Cons:

Nothing

2026-09-19 • via Nuitee
R
ravin • couple • us
6
Pros:

Location
Clean rooms

Cons:

No facilities
Limited restaurant
Some staff inexperience or rude
Not a good value

2026-09-16 • via Nuitee
D
Donald • couple • au
10
C
Pros:

The room was large and comfortable,the amenities like bathroom ,bed and sitting was the best we experienced in France and the fit out was classic for the eta of the building being 1799.
Breakfast was excellent.

Cons:

Bathroom basin drain could have been better maintained

2026-09-16 • via Nuitee
V
Victor David • couple • es
10
2026-09-15 • via Nuitee
K
Kateryna • couple • ua
10
2026-09-15 • via Nuitee
D
David • couple • gb
9
Fine stopover in the heart of historic Avignon
Pros:

The quality of food in the bistrot
The friendly and helpful staff
The historic building

Cons:

Nothing

2026-09-14 • via Nuitee
A
Andre • solo_traveller • au
10
Pros:

Beautiful room and perfect location

2026-09-09 • via Nuitee