Hotel d'Europe

Hotels
12 place Crillon , Avignon , fr

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location / central in old town
Friendly, helpful staff
Beautiful historic building and decor
Comfortable, spacious rooms
Pet-friendly
Good dinner and instances of very good breakfast
Clean and well-kept in many stays
On-site bistro / tasty snacks
Parking available
Cons:
Heating / air-conditioning failures in some rooms
Shower and shower head problems needing repair
Housekeeping lapses (used towels on floor)
Greasy / unclean toilet floor reported
Perceived poor value for money / pricing too high
Breakfast sometimes poor or overpriced
Hotel appears tired; lacks expected five-star comforts
Occasional poor staff response (no apology) for issues

Categories

Cleanliness
1
Mostly praised as clean in several reviews, but there are specific housekeeping lapses reported (used towels on the bathroom floor, greasy WC floor) so slightly negative overall.
Service
1
Numerous mentions of very friendly, helpful and professional staff; a few reports of poor response/no apology for issues, but overall service sentiment is clearly positive.
Location
1
Repeatedly described as excellent/exceptional—central in the old town, easy to reach and a standout strength of the hotel.
Room Quality
1
Many guests praise spacious, comfortable and well-decorated rooms; however, some reports of cold rooms and shower/fixture problems reduce the score slightly.
Amenities
1
Issues reported with heating/air conditioning, shower fittings and general comfort/modern conveniences; pet-friendly amenities are noted positively, but facility problems are a clear downside.
Value for Money
1
Multiple comments state the price does not match the level expected for a five-star property; breakfast cost and overall perceived value are frequently criticized.
Food and Beverage
1
Mixed but mildly positive: some guests praised excellent hotel dinner and good breakfasts, while others found breakfast poor or overpriced.
Overall Experience
1
Overall guest sentiment is positive (atmospheric, lovely building, many repeat intent), tempered by operational issues (heating, showers, value) that reduce the peak score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:56

Property Description

Experience the charm of southern France at Hotel d’Europe, a stunning 16th-century gem in the heart of Avignon.

Elegant Accommodations
Unwind in our beautifully appointed guest rooms that offer a seamless blend of modern comfort and historic elegance. Each room features air conditioning, a flat-screen TV, a mini-bar, and complimentary Wi-Fi to ensure your stay is as relaxing as possible.

Gastronomic Delights
Indulge your culinary senses at our on-site Michelin 1-star restaurant, La Vieille Fontaine. Open from Tuesday to Saturday, savor contemporary regional cuisine crafted by our talented chefs that elevate dining to an unforgettable experience.

Luxurious Services
Enhance your stay with our exclusive services, including valet parking, beauty treatments, and relaxing massages available for an additional fee. Delight in a complimentary continental or English breakfast served daily to fuel your adventures.

Book your extraordinary stay at Hotel d’Europe today and create memories that will last a lifetime!

Important information:

Please note that pre-payment is due upon check-in.

Please note that the half board rates include breakfast and dinner.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
MANUEL • couple • es
8
Gran lugar para visitar la ciudad!
Pros:

La hubicación y atención al cliente

Cons:

Se nota es antiguo y necesita unas mejoras... el aseo no funcionaba la ventilación por ejemplo.

2026-07-15 • via Nuitee
P
PELAYO • couple • cl
9
muy agradable
Pros:

Muy buena ubicacion
Muy bonito el edificio
Desayuno excelente

2026-07-13 • via Nuitee
B
Bernardo • couple • br
10
Pros:

5 star hotel. Staff was almost invisible. Great hotel and top service. Really recommend.

2026-07-12 • via Nuitee
P
patrica • extended_group • lu
8
Pros:

Emplacement excellent et très belle demeure ancienne. La restauration au Bistrot de l hôtel est délicieuse.

Cons:

Le service en salle /terrasse n’est pas à la hauteur de l établissement. Non seulement les tables n étaient pas débarrassées mais en plus l attente était longue très longue avant d être servi. A rajouter que pendant le festival en juillet, impossible de manger à la terrasse à 14.20h. Restauration déjà fermée. Même pas de petite carte.

2026-07-11 • via Nuitee
I
Isabelle • couple • dk
9
It was a quick one night stay on a road trip, it was a delightful break.
Pros:

The location was great, the facility is beautiful and clean. The room was charming.

Cons:

There was no hot water for my shower in the morning

2026-07-06 • via Nuitee
W
W.F. • couple • nl
8
2026-07-06 • via Nuitee
R
Rene • couple • de
7
Im Zentrum der Vergangenheit
Pros:

Es hat den Charme der Vergangenheit. Aber für diesen Preis ist es eher unverschämt. Dafür kann man weltweit in Top-Hotels übernachten

Cons:

Das die Bewertungen und Fotos bei Booking nicht mit der Realität übereinstimmen

2026-07-05 • via Nuitee
L
Lana • couple • za
1
2026-07-03 • via Nuitee
R
ramzi • couple • us
7
2026-06-27 • via Nuitee
J
jose • couple • ar
9
Pros:

The junior suit was very comfortable and ample.

2026-06-26 • via Nuitee
H
hermann • extended_group • de
9
2026-06-25 • via Nuitee
T
Thomas • family_with_children • de
10
2026-06-24 • via Nuitee
C
Carlos • couple • br
10
Perfect
Pros:

Premises, professional and attentive staff

2026-06-20 • via Nuitee
M
Min • couple • us
10
Memorable and good experience
Pros:

Old yet well maintained
Excellent restaurant with great chefs

Cons:

Safety box is way out of date

2026-06-17 • via Nuitee
S
Stephen • couple • za
10
High class establishment.
Pros:

Beautiful setting. Big room. Friendly staff.

Cons:

Bit of an issue to park before valet shows up.

2026-06-11 • via Nuitee
A
Aleksandar • extended_group • rs
10
Pros:

Reception staff was very good, breakfast need to be improved.

2026-06-05 • via Nuitee
C
Christiane • couple • de
10
Sehr schönes Hotel mit Stil und sehr freundlichem Personal
Pros:

Sehr schönes Hotel mit Garage und Parkservice. Unweit vom Palast der Päpste und der Pont d‘Avignon.
Sehr, sehr freundliche Mitarbeiter. Bekam auf Grund meiner Gehprobleme ein tolles Zimmer Upgrade mit sehr komfortabler Dusche. Vielen Dank nochmals.

Cons:

Es war alles bestens

2026-06-05 • via Nuitee
A
Ana Maria • extended_group • es
9
Es un muy buen hotel
Pros:

La ubicación es inmejorable ... No desayuno pero el comedor para cenar es muy agradable y la comida buenísima

Cons:

El hotel en general creo que necesita ya un poco de mejoras

2026-06-01 • via Nuitee
S
Sandra • extended_group • gb
7
2026-06-01 • via Nuitee
A
Anders C. • couple • fr
9
Glöm internet, allt annat mycket bra!
Pros:

Allt utom internet som var undermåligt och inte alls fungerande

Cons:

Wifi. Fungerade ja, men ingen kapacitet. Måste åtgärdas!

2026-05-31 • via Nuitee