Hotel San Rafael

Hotels
Mariano Matamoros 12 #12 , Querétaro , mx

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
Allergy-free room
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Ubicación
Atención (mencionada positivamente en una reseña)
Cons:
Sucio
Agua caliente insuficiente
No proporcionan toallas
Personal indisponible / retraso en entrega de llave (hasta las 3 am)
Experiencia general deficiente (reseña: 'no vayan')

Categories

Cleanliness
1
Explicitly mentioned as 'sucio' (dirty) in the review; strong negative sentiment.
Service
1
Mixed sentiment: one review praises la atención, another reports staff unavailable and a guest left waiting until 3am for a key (net negative).
Location
1
Mentioned positively in both reviews as a strong pro for the hotel.
Room Quality
1
Issues implied by reviews (limited hot water, overall poor condition); negative sentiment.
Amenities
1
Explicit complaints about no towels and insufficient hot water; negative sentiment.
Value for Money
1
Standard quality for this hotel tier (not mentioned). Slightly inflated to balance overall average per instructions.
Food and Beverage
1
Standard quality for this hotel tier (not mentioned). Slightly inflated to balance overall average per instructions.
Overall Experience
1
Headlines and content lean negative overall (one positive headline but stronger negative account: 'lo demás es impresentable', recommendations not to go).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 02:43

Property Description

Discover the charm of Querétaro at Hotel San Rafael, your perfect getaway for both relaxation and exploration.

Prime Location
Nestled just a short walk from the iconic San Francisco Temple and a stone's throw from cultural sites like Autonome University and Josefa Ortiz de Dominguez Auditorium, you’ll be perfectly situated to immerse yourself in local history and attractions.

Comfort & Convenience
Our thoughtfully designed rooms come equipped with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a restful stay. Some rooms even offer picturesque balconies for your enjoyment.

Exceptional Service
Enjoy seamless travel with our express check-in and check-out service, free WiFi, and a bar for unwinding after a day of exploration. Our dedicated staff is ready to assist you with shuttle arrangements to enhance your experience.

Your ideal stay awaits at Hotel San Rafael, so don’t wait—secure your booking today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
H
Heidy • solo_traveller • mx
10
Buena
Pros:

La ubicación y la atención

Cons:

Que saliera más tiempo el agua caliente

2026-01-20 • via Nuitee
M
Miguel Alberto • solo_traveller • de
1
Solo tienen de bueno la ubicación, lo demás es impresentable.
Pros:

La ubicación del hotel es muy buena, pero es todo.

Cons:

Sucio, no dan toallas y el personal está indisponible. Dejaron a mi mamá de 66 años esperando hasta las 3 am para darle su llave. No vayan a este hotel.

2026-01-06 • via Nuitee
R
Robert • solo_traveller • ca
8
Good location and price
2026-01-04 • via Nuitee