Homesuite' Home at Sutera Bay

Hotels
Sutera Bay at Sadong Jaya KK Sutera Bay , Kota Kinabalu , my

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Lift / Elevator
Laundry
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Review Highlights

Pros:
Clean sheets and comfortable mattresses
Convenient, central location
Spacious, modern rooms
Helpful/friendly staff in some instances
Amenities: pool, convenience store, coin laundry, nearby food options
Perceived good value for money
Cons:
Persistent toilet/sewage odor and general hygiene complaints
Rude/front-desk manager and inconsistent customer service
Staff/cleaners entering rooms without permission
Limited or costly parking and occasional wrong room assignment
Broken shower pump/maintenance issues
Sharp bed corner posing safety concern

Categories

Cleanliness
1
Mixed signals: many guests praise clean sheets and tidy rooms, but recurring reports of poor overall hygiene and persistent toilet/sewage odors lower sentiment.
Service
1
Mixed service: several mentions of friendly, helpful staff at times, but multiple complaints about a rude/arrogant front-desk manager, poor customer service and staff/cleaners entering rooms without permission.
Location
1
Consistently positive: described as near the city centre, convenient for shopping and dining, close to attractions and transport.
Room Quality
1
Generally positive: rooms described as comfortable, spacious, modern minimal decor and good mattresses; isolated safety/fixture concerns (sharp bed corner) noted.
Amenities
1
Mixed: praised for pool, convenience store, coin laundry and nearby food options, but issues reported with limited/paid parking, broken shower pump and occasional sewage/ventilation problems.
Value for Money
1
Positive mentions of good value and a nice surprise for the price suggest above-average perceived value.
Food and Beverage
1
Generally positive: on-site cafe and nearby Secret Recipe/outlets serve acceptable breakfast and options; not a major focus in reviews but no strong negatives.
Overall Experience
1
Mixed overall: comfortable stays and good location balanced against hygiene issues, service lapses and parking/room assignment problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:05

Property Description

Experience a cozy getaway at Homesuite' Home at Sutera Bay, where comfort meets convenience in the heart of Kota Kinabalu.

Prime Location
Nestled just 1.4 miles from the vibrant Filipino Market Sabah, our hotel provides easy access to top attractions, including the captivating Sabah State Museum & Heritage Village, a mere 17-minute walk away.

Luxurious Amenities
Unwind at our stunning pool with a view or relax in our well-appointed units featuring air conditioning, flat-screen TVs, and spacious seating areas—ensuring your stay is as comfortable as it is enjoyable.

24/7 Support & Convenience
With a 24-hour front desk, on-site parking, and a mini-market within the property, we prioritize your comfort and needs every step of the way.

Don’t miss out on the perfect stay—book your experience with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lili • couple • my
8
还行
Pros:

在市区，去各个地方都比较方便

Cons:

卫生，厕所常🈶异味，通风不好

2026-06-30 • via Nuitee
N
Norhaslinda • couple • my
10
2026-06-12 • via Nuitee
A
azhar • couple • my
9
2026-06-03 • via Nuitee
N
Nurul Akmar • extended_group • my
10
Overall I like the room very much
Pros:

The room was beautiful, clean and tidy..you can see green river from the window

Cons:

The water heater was noisy

2026-06-02 • via Nuitee
K
Khadizah • solo_traveller • my
10
2026-05-28 • via Nuitee
M
Mohd mirhan • solo_traveller • my
10
Pros:

The best ever

2026-05-26 • via Nuitee
A
Ag Alizan • couple • my
10
2026-05-25 • via Nuitee
A
AL-FIAN BIN • couple • my
9
2026-05-12 • via Nuitee
P
Paweł Bedyński • family_with_children • pl
7
2026-05-08 • via Nuitee
J
Jaimyn • couple • au
6
2026-05-06 • via Nuitee
M
Mastika Suliana Suhaili • solo_traveller • my
9
Pros:

No deposit.

2026-05-03 • via Nuitee
N
NURHAFIZAH • solo_traveller • my
10
2026-04-29 • via Nuitee
K
Kau • family_with_children • my
10
2026-04-27 • via Nuitee
A
Ag Alizan • couple • my
10
2026-04-24 • via Nuitee
S
shafie • solo_traveller • my
1
2026-04-23 • via Nuitee
H
Hadi Mkz • solo_traveller • my
10
Pros:

Best location

2026-04-13 • via Nuitee
R
Rekha Neathgal • solo_traveller • my
10
2026-04-10 • via Nuitee
J
jumardiah • couple • my
10
2026-04-03 • via Nuitee
M
Muhammad Nuraslam • extended_group • my
9
2026-04-03 • via Nuitee
M
Mimi Liyana Aqilah • family_with_children • my
9
2026-03-31 • via Nuitee