Homesuite' Home at Sutera Bay

Hotels
Sutera Bay at Sadong Jaya KK Sutera Bay , Kota Kinabalu , my

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean sheets and comfortable mattresses
Convenient, central location
Spacious, modern rooms
Helpful/friendly staff in some instances
Amenities: pool, convenience store, coin laundry, nearby food options
Perceived good value for money
Cons:
Persistent toilet/sewage odor and general hygiene complaints
Rude/front-desk manager and inconsistent customer service
Staff/cleaners entering rooms without permission
Limited or costly parking and occasional wrong room assignment
Broken shower pump/maintenance issues
Sharp bed corner posing safety concern

Categories

Cleanliness
1
Mixed signals: many guests praise clean sheets and tidy rooms, but recurring reports of poor overall hygiene and persistent toilet/sewage odors lower sentiment.
Service
1
Mixed service: several mentions of friendly, helpful staff at times, but multiple complaints about a rude/arrogant front-desk manager, poor customer service and staff/cleaners entering rooms without permission.
Location
1
Consistently positive: described as near the city centre, convenient for shopping and dining, close to attractions and transport.
Room Quality
1
Generally positive: rooms described as comfortable, spacious, modern minimal decor and good mattresses; isolated safety/fixture concerns (sharp bed corner) noted.
Amenities
1
Mixed: praised for pool, convenience store, coin laundry and nearby food options, but issues reported with limited/paid parking, broken shower pump and occasional sewage/ventilation problems.
Value for Money
1
Positive mentions of good value and a nice surprise for the price suggest above-average perceived value.
Food and Beverage
1
Generally positive: on-site cafe and nearby Secret Recipe/outlets serve acceptable breakfast and options; not a major focus in reviews but no strong negatives.
Overall Experience
1
Mixed overall: comfortable stays and good location balanced against hygiene issues, service lapses and parking/room assignment problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:05

Property Description

Experience a cozy getaway at Homesuite' Home at Sutera Bay, where comfort meets convenience in the heart of Kota Kinabalu.

Prime Location
Nestled just 1.4 miles from the vibrant Filipino Market Sabah, our hotel provides easy access to top attractions, including the captivating Sabah State Museum & Heritage Village, a mere 17-minute walk away.

Luxurious Amenities
Unwind at our stunning pool with a view or relax in our well-appointed units featuring air conditioning, flat-screen TVs, and spacious seating areas—ensuring your stay is as comfortable as it is enjoyable.

24/7 Support & Convenience
With a 24-hour front desk, on-site parking, and a mini-market within the property, we prioritize your comfort and needs every step of the way.

Don’t miss out on the perfect stay—book your experience with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
Emily • extended_group • gb
8
2026-03-20 • via Nuitee
L
Lili • couple • my
8
还行
Pros:

床单干净，床垫舒服

Cons:

卫生，大堂女经理态度傲慢

2026-03-19 • via Nuitee
L
Lili • couple • my
8
一般
Pros:

床垫舒服，床单干净

Cons:

卫生，卫生间有异味无法通风。大堂女经理态度傲慢

2026-03-19 • via Nuitee
L
Lissa Grace • solo_traveller • my
9
will repeat!
Pros:

Friendly staff, clean environment, very comfortable stay! also loved the view :>

Cons:

Went there twice and and faced a similar problem bout the shower bottle, cannot pump

2026-03-15 • via Nuitee
M
Mohamed Ibrahim • extended_group • my
7
2026-03-15 • via Nuitee
L
Lili • couple • my
9
良好
Pros:

床单和床单不错，干净

Cons:

厕所总是有异味

2026-03-13 • via Nuitee
A
Amir • couple • my
9
2026-03-13 • via Nuitee
A
ABDUL HAFIZ • family_with_children • my
9
2026-03-09 • via Nuitee
K
Kathleen • couple • my
6
Overall, a good place to stay but I had to say that it was just that one particular staff at the reception that ruin the
Pros:

It’s comfortable and decent

Cons:

The staff at the reception was a bit rude when I was enquiring the method of check in through the phone.

2026-03-08 • via Nuitee
C
Calvin • couple • my
10
2026-03-08 • via Nuitee
S
SIANG YU • extended_group • tw
10
Good
Pros:

一切都很棒，連樓下便利店人員態度都很好，櫃檯人員幫我們打預約電話，非常感謝他們，飯店也很乾淨以及空曠，泳池也很漂亮

2026-03-04 • via Nuitee
A
AL-FIAN BIN • couple • my
10
2026-03-01 • via Nuitee
N
Noor • extended_group • my
9
2026-02-22 • via Nuitee
V
veronica • couple • my
10
2026-01-31 • via Nuitee
M
Muhammad Asri • couple • my
9
Pros:

the unit is good. clean and spacious

Cons:

none

2026-01-30 • via Nuitee
N
Norhamiezah • family_with_children • my
10
2026-01-30 • via Nuitee
N
Nurjaita • couple • my
10
2026-01-21 • via Nuitee
B
Bibi Farezan • extended_group • my
9
2026-01-20 • via Nuitee
A
Arbi • family_with_children • bn
8
Great
Pros:

Its in town

Cons:

None

2026-01-14 • via Nuitee
E
Eric • couple • my
8
2026-01-14 • via Nuitee