Palette Modern Newport City Center

Hotels
•
Belvilla
, Newport , gb

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Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Helpful staff
Cons:
Rude staff
Cancellations
Poor communication

Categories

Cleanliness
1
Some guests mentioned the smell of drains and that the room needed better cleaning.
Service
1
While some staff were reported as pleasant, there were also complaints about rudeness and bad communication.
Location
1
Multiple reviews highlighted the hotel's perfect location near bars, restaurants, and the train station.
Room Quality
1
Rooms were noted for being clean and spacious, but some had concerns about noise.
Amenities
1
There were criticisms regarding lack of information about parking and WiFi.
Value for Money
1
Guests appreciated the price but faced issues with cancellations that affected perceived value.
Food and Beverage
1
Concerns raised about the breakfast area and service availability.
Overall Experience
1
Overall negative experiences from various cancellations and staff complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 00:59

Property Description

Welcome to Palette Modern Newport City Center, your perfect gateway to an unforgettable stay!

Exceptional Accommodations
Our 4-star hotel boasts air-conditioned rooms designed for your comfort, each featuring a private bathroom, flat-screen TV, and complimentary toiletries. All rooms include a dedicated workspace, ensuring you have everything you need to unwind or stay productive.

Family-Friendly Environment
With spacious family rooms available, Palette Modern is perfectly suited for travelers of all kinds. Your loved ones will enjoy a comfortable and welcoming atmosphere, making every moment memorable.

Prime Location
Conveniently situated just 12 miles from University of South Wales and near Cardiff attractions like Cardiff Castle, our hotel offers easy access to the best the area has to offer, while providing a tranquil retreat away from the bustling city.

Book your stay today for a delightful experience at Palette Modern Newport City Center!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
stixs42 • couple • gb
9
Great for the city centre
Pros:

It was in a perfectl location just opposite the train station in the centre of Newport. We didnt come by car but the carpark was just next door. The room was big enough and clean and the bed was comfy, nice assortment of toiletries. Good price for a Saturday night. The staff were very pleasant and helpful.we caught a cab a few yards from the hotel which was perfect. There are lots of bars around within walking distance, with a good variety of places to eat.

Cons:

We walked into the reception, which had a small bar at one end and a couple of tables, but it was quite sparse, not really welcoming, what put me off was the smell of drains, I couldn't have eaten breakfast in there. Perhaps it was just that occasion, but it did spoil it for me. There is also a nightclub next door and although the rooms were well insulated you still had the heavy beat of the music next door until 2am when it stopped. So be mindful if you like a peaceful night sleep.

2026-01-27 • via Nuitee
R
Rachel • couple • gb
5
2026-01-26 • via Nuitee
C
Constance • couple • gb
5
2026-01-21 • via Nuitee
S
Ste • couple • gb
10
Very Good
Pros:

The staff - Prashansa and Aripin, were brilliant. The location was perfect, with clubs and pubs right beside the hotel. Complimentary water bottles were provided, which is a great plus point.

Cons:

Nothing

2026-01-19 • via Nuitee
S
Svein • family_with_children • no
8
2026-01-19 • via Nuitee
E
Elizabeth • extended_group • gb
4
2026-01-19 • via Nuitee
J
Jacqueline • extended_group • gb
10
Fabulous
Pros:

Great location really comfortable beds young lad on reception was brilliant polite and helpful really enjoyed our stay

Cons:

I thought everything was great

2026-01-19 • via Nuitee
T
Twelde keste • family_with_children • no
9
2026-01-19 • via Nuitee
M
Megan • couple • gb
8
2026-01-19 • via Nuitee
L
Lee • solo_traveller • gb
1
Give it a miss!
Pros:

Nothing at all.

Cons:

Rude staff and bad communication.

Cancelled my booking without making sure I knew about it, an email at 8pm isn’t good enough I was left stranded in a town I didn’t know at 10pm.

2026-01-19 • via Nuitee
H
Hayley • solo_traveller • gb
1
Poor manager
Pros:

Booked me in & when I arrived said they couldn’t fit me in.

Cons:

Still waiting for my refund

2026-01-19 • via Nuitee
H
Higgins • couple • gb
7
2026-01-12 • via Nuitee
A
Ashley • solo_traveller • gb
10
2026-01-11 • via Nuitee
J
Judith • couple • gb
9
2026-01-07 • via Nuitee
L
Levani • extended_group • gb
4
2026-01-04 • via Nuitee
O
Oliver • extended_group • gb
1
Avoid this place!
Cons:

We got cancelled on as we were on our way down, so we had to try and find somewhere else last minute. Was told there was issues but our rooms were probably just sold on for more money.

2025-12-15 • via Nuitee
W
whitehead • solo_traveller • gb
1
2025-12-06 • via Nuitee
M
Michelle • family_with_children • gb
8
Pros:

Great location, 2 minutes from train station and shops, pubs just outside the main door.

Maid cleaned rooms daily and stocked up the tea, coffee etc.

Nice size rooms for 3 of us.

Cons:

Would of liked a little detail about the parking, we called the hotel on arrival to find where to park. Its in the multistorey which is next door this would of been helpful when booking and the cost of stay for the two nights. We was expecting to pay at least £50 but was shocked it only cost £25 for the weekend.

Would of been nice to be told the WiFi code on arrival it was situated on the wall near Reception but someone was standing next to it. Also about the option if we wanted to order a breakfast which was mentioned in description on booking.com

Would of liked extra pillows

2025-12-02 • via Nuitee
A
Arwyn • couple • gb
8
Pros:

Very clean,

Cons:

Desk empty at times

2025-11-23 • via Nuitee
M
Mandy • couple • gb
2
Booking cancelled on arrival
Pros:

Location was very close to the venue we were visiting

Cons:

We had booked this hotel months ago due to it's proximity to the music event we were attending . We we arrived at the hotel we were told that our stay had been cancelled , blaming this on booking.com , but the booking was still showing as confirmed on my app. They said the only room the could offer was a family room sleeping 4 , but we had originally booked 2 double rooms . The cost of 2 doubles was £106 , but they still charged us £100 for the family room we had to share .

2025-11-09 • via Nuitee