Swing & Pillows - Sungei Wang Bukit Bintang

Hotels
83, Bukit Bintang Rd, Bukit Bintang , Kuala Lumpur , my

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Good central location (near shopping and transport)
Helpful/friendly staff (mentions of Moinul, Tanjina, MDINUL, Raisha)
Convenient for shopping and food
Cons:
Very small rooms and cramped bathrooms
Poor cleanliness (dirty floors, hair, ants, leaking bathrooms)
Amenities problems (wifi, TV, iron, hairdryer, water heater issues)
Noisy neighbors and some security/door concerns
Perceived poor value/overpriced for condition

Categories

Cleanliness
1
Multiple reviews report dirty rooms: cracked toilet seat, wet floors, hair of previous guests, ants, leaking/overflowing bathrooms and a moldy smell — overall poor cleanliness.
Service
1
Service is frequently praised (staff named Moinul, Tanjina, MDINUL, Raisha noted as helpful, quick room changes and friendly reception). This positive sentiment offsets other negatives.
Location
1
Consistently highlighted as a strong point: central, near shopping, MRT/monorail and Bukit Bintang — convenient for dining and attractions.
Room Quality
1
Many mentions of very small rooms, tiny/poorly configured bathrooms (showering almost on top of the toilet), broken walls/doors and noisy neighbours — room quality is generally poor.
Amenities
1
Several amenity issues: unreliable/slow Wi‑Fi, missing iron and hairdryer in rooms, TV/remote problems, faulty pumps and awkward water-heater setup — amenities are below expectations.
Value for Money
1
Mixed comments but overall negative: some say it's overpriced given small, not-clean rooms; a few mention good value, but cost concerns are common.
Food and Beverage
1
No mentions of food or beverage in the reviews. Standard quality for this hotel tier.
Overall Experience
1
Overall impression leans negative: multiple guests report disappointment, noisy nights, and some leaving early, though a subset had acceptable stays mainly due to helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 22:33

Property Description

Experience a perfect blend of comfort and convenience at Swing & Pillows - Sungei Wang Bukit Bintang, where the heart of Kuala Lumpur awaits you.

Prime Location
Nestled in the vibrant Bukit Bintang district, you're just a short stroll away from iconic attractions like Starhill Gallery and Pavilion Kuala Lumpur, ensuring you’re always close to the action.

Comfort & Convenience
Our air-conditioned rooms come equipped with modern amenities, including flat-screen TVs and complimentary toiletries, providing everything you need for a restful stay.

Family-Friendly Atmosphere
With spacious family rooms available, Swing & Pillows is the ideal choice for those traveling with loved ones, promising a cozy stay that accommodates everyone.

Don’t miss out on this exceptional experience – book your stay at Swing & Pillows today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Liew • solo_traveller • my
6
Pros:

Good location

Cons:

The toilet seat at the bottom was cracked, floor always wet

2026-03-26 • via Nuitee
N
Nong AL din Kuet • solo_traveller • my
10
Pros:

Excellent service.....raisha

2026-03-20 • via Nuitee
A
Azhar • solo_traveller • my
9
2026-03-16 • via Nuitee
W
Wei Ning • extended_group • my
2
Pros:

NOTHING

2026-03-13 • via Nuitee
R
Raymond • solo_traveller • gb
4
If you want a budget hotel you get what you pay for
Pros:

In centre of everything going on

Cons:

Flooding bathroom dirty toilet, electric show that didn’t work, suppled remote for a tv NO tv and noisy neighbours throw the night

2026-03-08 • via Nuitee
Y
Yasser • solo_traveller • my
5
2026-03-07 • via Nuitee
H
hernan daniel • couple • it
10
Para estar 1/2 noche está bien
Pros:

Ubicación y personal

Cons:

Cuarto muy pequeño, baño no en óptima condiciones

2026-02-09 • via Nuitee
J
Joan • couple • my
2
I will prefer a different accommodation/hotel next time.
Pros:

Location

Cons:

The room was too small and the toilet was too tiny. I showered almost standing on top of the toilet (imagine that). It was impossible to move comfortably. To add to that, the room was not 100% clean, dusty and I can see hair strands of the previous guests. I requested for a room change or upgrade but it wasn’t possible. To sum it up, the room was overpriced! It was too late for me to get another accommodation as I cannot get a refund.

2026-02-08 • via Nuitee
M
Mohd Shafiq • couple • my
10
Pros:

Everything is okay , staff are friendly . And very helpful staff name Tanjina

2026-01-29 • via Nuitee
C
Cahid • solo_traveller • tr
1
Not good place
Pros:

I disentangle like it

Cons:

Friends, I absolutely do not recommend this place. No one cleaned the room for 5 days, there were ants everywhere, the shower didn't run properly, the pump was faulty, and it was constantly noisy. I think prostitutes were staying in the rooms next to mine. And when I wanted to heat water, the water heater cord didn't reach; I struggled a lot to avoid burning myself while trying to heat the water. I wanted you to know this before you leave.

2026-01-28 • via Nuitee
A
Afique • solo_traveller • my
10
2026-01-19 • via Nuitee
O
Oliver Patrick • solo_traveller • id
7
the staff(male) been great.He directly upgraded me to another room.all in all a happy 4 days stay.
Pros:

location middle of bukit bintang.if you like to have it convinient for shopping and food...thats the right location

Cons:

photos online didnt have much to do with how its in reality.bhut according to the price i wasnt ecpecting much more.cant complain.

2026-01-19 • via Nuitee
K
Khan • couple • my
10
2026-01-18 • via Nuitee
S
Siti Norol Izah • solo_traveller • bn
5
Just okey
Pros:

Location

Cons:

Wifi rv bot working,wifi slow,not iron and hairdryer at room

2026-01-18 • via Nuitee
P
Pattick • solo_traveller • my
3
2026-01-06 • via Nuitee
C
CHAN YUAN • solo_traveller • tw
6
2026-01-04 • via Nuitee
P
philip998 • solo_traveller • au
9
Pros:

Moinul very kindly thank

2025-12-30 • via Nuitee
H
Hasvinii • couple • my
1
Pros:

The room not same as pictures and very disappointed. Room seriously not clean and the room wall broke. Im very disappointed.
Waste of money.

2025-12-29 • via Nuitee
M
Milena • couple • cl
7
2025-12-28 • via Nuitee
D
DI BOLLYMANIA • couple • my
5
Pros:

Staff very helpful,TV working well

Cons:

room to small,floor not clean,bath room was leaking sinki but staff helpfully to change the room

2025-12-28 • via Nuitee