Rivers hotel

Hotels
Green Lane, Quayside, Newcastle upon Tyne, rivers hotel , Gateshead , gb

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Express check-in/check-out
Tour desk
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Nice views
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
1
Multiple mentions of bugs in bed and hairs found.
Service
1
Staff were helpful and friendly, but issues remained.
Location
1
Nice views and quiet location.
Room Quality
1
Reports of discomfort due to temperature control issues.
Amenities
1
Suffered from a broken lift, inadequate breakfast options, and non-functional appliances.
Value for Money
1
Some good points but also many issues.
Food and Beverage
1
Limited breakfast options and undercooked food reported.
Overall Experience
1
Many guests expressed dissatisfaction with multiple aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 18:57

Property Description

Experience the perfect blend of comfort and convenience at Rivers Hotel, nestled in the heart of Newcastle upon Tyne.

Exceptional Accommodations
Every room is thoughtfully designed with a cozy desk, flat-screen TV, and private bathrooms featuring complimentary toiletries. Enjoy complimentary Wi-Fi, with select rooms offering stunning views of the river.

Delicious Dining Options
Indulge in delightful cuisine at our on-site restaurant, coupled with a vibrant bar perfect for unwinding after a day of exploration. Room service is also available for those who prefer dining in.

Incredible Location
Ideally situated just miles from major attractions like the Baltic Centre for Contemporary Art and Theatre Royal, our hotel is the perfect starting point to discover the rich culture and nightlife of Newcastle.

Don't miss out on an unforgettable stay—book your room at Rivers Hotel today!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Antony solo_traveller gb
5
Fine in a pinch.
Pros:

The room itself was nice, decently furnished. Ample tea and coffee. Very noisy though, could constantly hear other guests walking around and their doors slamming. The view of the river is a good location, but it’s a shame that the hotel doesn’t appear to be willing to invest in the comfort.

Cons:

The “high speed WiFi” is actually a very slow borderline unusable connection. It struggled to load a simple webpage, which as I was trying to do work during my stay meant I couldn’t.

The “continental breakfast” consisted of a loaf of bread, a toaster, a bowl of 3 hard boiled eggs, some prepackaged croissants in plastic wrap, and a selection of cereals. There was more offerings of cake and yoghurts than anything breakfast related. Breakfast is breakfast but I’m not sure what continent they’re calling that! The same can be found in the Tesco bakery.

Had to find someone to both check in and check out, there was usually one member of staff operating both the restaurant and check in.

Also the lift was out of service which when carrying heavy bags meant walking up four flights of stairs.

2026-02-14 via Nuitee
L
Lucy couple gb
6
2026-02-14 via Nuitee
T
Tom couple gb
6
Average but potential to be better with small touches
Pros:

Location and price

Cons:

Breakfast was bad, pillows were bad

2026-02-13 via Nuitee
F
Fatih family_with_children gb
10
2026-02-13 via Nuitee
D
Daniel solo_traveller gb
8
2026-02-13 via Nuitee
L
laking couple gb
3
Cons:

Breakfast was so poor, no spoons for cereals, no eggs available, perky coffee was appauling

2026-02-13 via Nuitee
I
Igor extended_group cl
8
2026-02-12 via Nuitee
K
Keith solo_traveller gb
8
Pros:

Very scenic location but not easy to get to from my arrival in central Newcastle.

Cons:

I would've preferred a cooked or hot buffet breakfast.

2026-02-11 via Nuitee
S
Simon couple gb
8
Will be back in the summer.
Pros:

It was good value for money and Rob (a member of staff there) was very helpful.

Cons:

Position of hotel.
Room was spacious and comfortable.

2026-02-09 via Nuitee
F
Fathy solo_traveller gb
5
2026-02-09 via Nuitee
D
Daniel couple gb
6
Ok great view, very poor breakfast
Pros:

The staff were very helpful we had a problem with our original room and was them upgraded and changed rooms, which the view was then brilliant , the room was tidy and spacious.

Cons:

The breakfast was rubbish and would defo not pay for it. just some bread, eggs ( that you had to cook yourself ) packaged pan au chocolates and some cheap little muffins, little boxes of cereal with milk that would've been left out since breakfast opened at 6:30, there was only 1 toaster and 1 microwave so when there was more people it became slow service.,

The shower was rubbish no pressure at all.

2026-02-08 via Nuitee
A
Alan Ridley couple gb
3
Lift did not work, my wife is in a wheelchair we had to struggle up the stairs
Pros:

I went down at 9am had to ask for a cup then how to get coffee they filled up coffee machine with water and switched it on. No meat or cheese for this continental breakfast. Only toast left

Cons:

The lack of a continental breakfast as advertised
The small table which all the appliances were on
Seems to be run on a shoe string

2026-01-31 via Nuitee
C
Chloe couple gb
9
If you want somewhere out of the way with a nice view this is the spot
Pros:

Rob was sound and helped when needed

Cons:

Cold weather

2026-01-31 via Nuitee
S
Seyab couple gb
10
2026-01-30 via Nuitee
L
Laura couple gb
5
2026-01-30 via Nuitee
N
Noble couple gb
6
Pros:

Easy check in

Cons:

No live TV no English breakfast .

2026-01-30 via Nuitee
S
Seyab couple gb
10
2026-01-29 via Nuitee
D
Darren couple gb
2
2026-01-26 via Nuitee
E
Ernestas solo_traveller lt
2
Pros:

No normal food in mornings ng no working bar

2026-01-26 via Nuitee
D
Davison solo_traveller gb
5
Needs updating
Pros:

Staff friendly

Cons:

Broken toilet, temperamental shower, water either far too hot or cold,
Bed linen very cheap

2026-01-26 via Nuitee