Cheval Maison - The Palm

Hotels
New Golden Mile 3 , Dubai , ae

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Very clean
Friendly, attentive staff (multiple mentions)
Great Palm location next to mall
Spacious, comfortable rooms
Excellent pool and family-friendly facilities
Dog friendly
Cons:
Road/motorway noise affecting some rooms
Breakfast limited (portions, little fruit) and not ideal for children
No adapters available for sockets
Some paid items (pastries) upset guests

Categories

Cleanliness
1
Multiple reviewers explicitly praised the hotel's cleanliness ('very clean', 'clean and fabulous location'); housekeeping appears reliable.
Service
1
Staff repeatedly described as friendly, attentive and memorable (several staff named positively), indicating strong service.
Location
1
Excellent Palm location, next to a mall and walking distance to attractions; downside is proximity to a busy motorway causing noise for some rooms.
Room Quality
1
Rooms/apartments described as spacious and comfortable; double glazing helps but some guests noted noise intrusion and would prefer better soundproofing.
Amenities
1
Very good pool and gym mentioned and family-friendly facilities (lifeguard praised); minor negatives include monorail closure and lack of adapters.
Value for Money
1
Some displeasure noted around extra charges (e.g., croissants/pain au chocolat charged) and small service omissions (no socket adapters), suggesting slight negative value perception.
Food and Beverage
1
Mixed comments: breakfast flavours and certain items (eggs, açai bowl) praised, but limited portions, lack of fruit, limited children's options and repetitive egg-focused menu led to notable dissatisfaction.
Overall Experience
1
Overall sentiment is positive — many guests called it a home-away-from-home, praised staff and location — tempered by specific issues (breakfast, road noise).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-28 07:26

Property Description

Welcome to Cheval Maison - The Palm, your luxurious oasis in the heart of Dubai.

Prime Location
Nestled near Palm West Beach, our condo hotel is perfectly situated for exploring the vibrant city, with easy access to attractions such as Aquaventure Waterpark and The Walk at JBR.

Exceptional Amenities
Indulge in relaxation at our stunning rooftop pool and bar, or maintain your fitness routine at our well-equipped gym. Enjoy seamless connectivity with free WiFi and private parking, ensuring convenience throughout your stay.

Gourmet Dining
Savor a delightful choice of à la carte and continental breakfast options, complemented by a family-friendly restaurant serving lunch, dinner, and brunch, crafting unforgettable culinary experiences with local specialties and fresh pastries.

Elevate your Dubai experience—book your stay at Cheval Maison - The Palm today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Kumar • couple • ae
2
2026-04-06 • via Nuitee
K
Kumar • couple • ae
3
Great location, spacious suite but very poor service
Pros:

Great location, good infrastructure and furnishings, spacious suites

Cons:

Poor service, indifferent staff attitude, restaurant not fully functional

2026-04-06 • via Nuitee
C
Candice • couple • gb
9
Dog friendly, clean and fabulous location.
Pros:

Super dog friendly and great location to dog friendly spots on the Palm.

2026-03-21 • via Nuitee
T
Thierry • solo_traveller • fr
10
Pros:

La propreté et le personnel très sympa très bonne
Literie

Cons:

Cote rue un peu bruyant avec la circulation.

2026-03-12 • via Nuitee
S
Saif • solo_traveller • om
10
2026-03-04 • via Nuitee
O
Olga • family_with_children • cz
8
Nice experience
Pros:

I really liked the hotel overall — it was clean, peaceful, and had a perfect pool with a beautiful view.
I would also like to especially mention the staff, particularly Nobert, who helped us with our luggage and was incredibly kind and helpful.

Cons:

We were a little disappointed with the breakfast — the portions were limited, and there was no fruit. It was tasty, but nothing particularly special. Another downside was that the hotel did not provide adapters for the sockets. For a hotel of this level, this is a small detail that really should have been taken into consideration.

2026-03-02 • via Nuitee
O
Obi • family_with_children • gb
8
2026-03-01 • via Nuitee
N
Nigel • couple • gb
6
Nice apartment, well maintained with great staff who are very attentive. Shame about the road noise.
Pros:

It is very nice, clean and apartments are spacious. If you like a mall, there’s one right next door. The staff are fantastic!

Cons:

Whilst the property is a palm residence, it is situated right next to a three lane (in each direction motorway). The patio windows that lead to the balcony are double glazed, but would benefit from triple glazed sound proofed glazing instead. It was explained to us that, despite asking when making the booking, there was always going to be very little chance of getting a room on the quiet side as they need to prioritise the needs and requirements of long term residents.
If you like the sound of supercars, you’re in for a treat as palm residents seem to love to roar past with engine noise you’re going to love. I was less keen personally as I value quiet (hence requesting high and quiet as soon as we booked).
Booking.com says there is a ‘fabulous breakfast’. This is only true if you like eggs. There are a couple of non-egg based items available to order, and the staff will try to accommodate needs, but this isn’t the fabulous breakfast you will find elsewhere - it’s just eggs (done very well I’m sure). That said, the Açai Bowl is really nice - just not every day.
If you’ve noted there is a monorail very close that links palm Jumeirah to the other parts of downtown where there is a tram and metro, it is closed until December. If you don’t have a car, taxi is your only real option. Walking is possible, but note the earlier comment about the three-lane motorway above.

2026-02-26 • via Nuitee
Z
Zoe • family_with_children • fr
10
2026-02-26 • via Nuitee
Z
Zoe • family_with_children • fr
10
Perfect family friendly hotel in great location with friendly staff.
Pros:

Great location on the palm, right next to mall. Very clean and spacious. Staff were amazing, especially Michelle, Chahinez, Norbert, and Ali. The lifeguard at the pool was friendly and so kind to kids. Perfect family hotel.

Cons:

It was all good.

2026-02-26 • via Nuitee
A
Angelo • family_with_children • it
9
Pros:

Direi quasi tutto fantastico, camera, piscina, palestra e posizione molto comode. Staff gentilissimo e affettuoso.
Camere molto belle. Qualità cibo colazione molto alta, disponibilità di acqua in camera ogni giorno.

Cons:

Migliorerei la colazione per i bambini, aumenterei la scelta per loto. Pagare a parte i crossaint o pain chocolate (che sono la colazione per eccellenza!) non ci è piaciuto.

2026-02-24 • via Nuitee
A
Andrea • family_with_children • gb
10
2026-02-24 • via Nuitee
N
Nicole • family_with_children • th
10
Amazing!
Pros:

My husband and I absolutely LOVE staying at the Cheval Maison. It feels like a home away from home. All the staff are so kind and wonderful and they even remembered us from our previous stay which felt special. The location is amazing, walking distance to everything and the rooms are spacious and super comfortable. Thank you Cheval Maison and see you next time! :)

2026-02-23 • via Nuitee
M
Mohamed Ali • couple • ae
10
Outstanding staff, facilities, location.
Pros:

I use to stay in this hotel every time I stayed in Dubai. Amazing hotel

Cons:

Nil

2026-02-12 • via Nuitee
B
Bogdan • extended_group • ro
10
Pros:

It was very clean.

Cons:

Nothing

2026-02-12 • via Nuitee
C
Chimita • couple • ru
8
Будьте внимательны, при бронировании предложили сделать апгрейд номера, при этом возможность бесплатного посещения пляж
Pros:

Месторасположение супер!
Чистота в апартаментах, вежливый персонал

Cons:

Запах жареной еды на балконе от ресторана

2026-02-08 • via Nuitee
P
Piotr • family_with_children • pl
9
Pros:

Świetna lokalizacja, pomocny personel.

Cons:

Mało zróżnicowane śniadania.

2026-01-31 • via Nuitee
S
saket • extended_group • in
8
2026-01-30 • via Nuitee
Łukasz • family_with_children • pl
9
Pros:

Super serwis od wejścia po recepcję i serwis sprzątający. Duże wygodne łóżko, dobre kosmetyki w łazience, siłownia nie najgorsza, fajny basen. Centrum handlowe z food hallem i mnóstwo dobry restauracji. Świetna ścieżka do biegania przy hotelu.

Cons:

Głośno od ulicy, śniadanie starannie wykonane ale nudne, mały wybór. Plaża dobra dla rodzin z małymi dziećmi.

2026-01-30 • via Nuitee
R
Ravshanov • family_with_children • ae
9
Pros:

People all were very kind and helpful

2026-01-29 • via Nuitee