Andaz Family Suites by Hyatt- Palm Jumeirah

Hotels
•
Andaz
Palm Jumeirah , Dubai , ae

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many mentions)
Excellent and varied breakfast
Spacious, comfortable rooms with good views
Great location by the beach; convenient nearby shops and restaurants
Good facilities (gym, spa) reported by several guests
Cons:
Pool issues: closures, cold water or construction impacting pool area
Inconsistent housekeeping / poor cleaning reported by multiple guests
Wi‑Fi connectivity problems reported
Isolated reports of very poor service from staff
Construction noise/odor near property and strong scent at entrance

Categories

Cleanliness
1
Mixed comments: several guests praised cleanliness, but there are notable negative reports (poor housekeeping practices, dust from nearby construction and reports of unsatisfactory cleaning).
Service
1
Generally positive: many guests describe staff as friendly and helpful, though there are isolated reports of very poor service from one review.
Location
1
Consistently positive: praised for beach/front location, central position and convenient nearby shops and restaurants.
Room Quality
1
Mostly positive: rooms described as spacious, comfortable and well-equipped (family-friendly kitchens, good views), with a few isolated issues (bathroom leak).
Amenities
1
Mixed to negative: good facilities reported (gym, spa, pool) but multiple complaints about pool closure, cold pool temperature and construction affecting pool area.
Value for Money
1
Slightly negative: one guest explicitly states price/quality no longer matches; others do not emphasize value positively.
Food and Beverage
1
Positive: breakfast repeatedly praised (varied, delicious), though one review mentions food quality has declined and excess salt in some dishes.
Overall Experience
1
Overall slightly positive: many guests report enjoyable stays, comfortable rooms and friendly staff, balanced by some notable negatives (cleaning, pool/construction, occasional service issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 15:36

Property Description

Discover a luxurious escape at Andaz Family Suites by Hyatt- Palm Jumeirah, where stunning beachfront views meet sumptuous comfort.

Exquisite Accommodations
Indulge in our elegantly appointed, air-conditioned suites featuring modern amenities like flat-screen TVs, fully equipped kitchens, and serene private bathrooms, ensuring that you feel right at home during your stay.

Unmatched Amenities
Enjoy our outdoor swimming pool and exclusive private beach area, perfect for sun-soaked days. With a state-of-the-art fitness center and a rejuvenating sauna, your relaxation and wellness are our priorities.

Gourmet Dining Experience
Savor the flavors of the world at our on-site restaurant offering a buffet or Full English/Irish breakfast, alongside a variety of vegetarian, dairy-free, and halal options to cater to every palate.

Your dream getaway awaits at Andaz Family Suites. Don't miss out—book your stay today!

Important information:

Please note that for all bookings staying over the night of 31st December, Compulsory charges of AED 1,750 per adult, AED 875 per child (6-11 years) and AED. 350 per child (03-06 years) applies on 31st December. Hotel requires 100% nonrefundable deposit for the entire stay (including the compulsory New Year’s Eve Dinner charges).

Please Note: Guests at this location are considered children between the ages of 0 to 11. Any guest 12 years of age or older will be considered an adult and will be subject to adult pricing.

Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning.

T&C apply.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sanjika • couple • ae
10
2026-06-06 • via Nuitee
M
Maysaa • family_with_children • ae
10
Pros:

We were family of 3 kids different ages and we all loved this place. The best i tried so far in Dubai!! The staff are wonderful and very friendly. Location is amazing, you have everything around you walking distance. The pool and beach are beautiful and everything is very clean..

2026-06-06 • via Nuitee
J
Joe Keara • couple • ae
8
Staycation to remember
Pros:

It was not crowded during our visit. They upgraded us to a good view room. Kudos to Mr. ahmed from reception and mr arjt and leah from the locale restaurant. Everyone was very friendly and nice as well. Housekeeping staff, i forgot his name was also very prompt with every thing we asked.

Cons:

The food. They have very less selection during dinner time.

2026-06-06 • via Nuitee
A
Abaizhan • family_with_children • ae
7
There was nothing particularly disliked. Everything met our expectations and we had a very pleasant stay,
Pros:

The room was clean, comfortable, well-maintained with a beautiful sea view, and the housekeeping staff changed the bed linens every day. The staff were friendly and helpful. The location was great, with a shopping mall just 5 minutes walk away. There are plenty of cafes and restaurants nearby. We liked the breakfast and my favorite dish was chicken tom yum soup☺️

Cons:

The pool area was often crowded during evening time. The beach was ok, but the sand was quite coarse and sometimes uncomfortable to walk without shoes. There were also sea unchins in the water. One concerning issue was that we occasionally felt a slight electric sensation while in the water (sea) and it was uncomfortable to swim.

2026-06-05 • via Nuitee
E
Eda • family_with_children • ae
3
2026-06-03 • via Nuitee
M
Mohammed • family_with_children • sy
10
Pros:

Comfort and clean

Cons:

NA

2026-06-03 • via Nuitee
V
Vitalii • family_with_children • ru
9
Pros:

Большие номера

Cons:

Плохой завтрак

2026-06-01 • via Nuitee
J
Joanna Mae • family_with_children • ae
10
my family enjoyed our stay.
Pros:

service,room,staff and food.

2026-06-01 • via Nuitee
G
Ginu • extended_group • ae
8
2026-05-31 • via Nuitee
A
Alou • family_with_children • ae
10
2026-05-30 • via Nuitee
I
Imad • couple • ae
9
A nice affordable escapade
Pros:

The pool, beach and rooms

2026-05-28 • via Nuitee
D
DON • solo_traveller • ae
10
2026-05-27 • via Nuitee
R
Randall • couple • ae
10
2026-05-27 • via Nuitee
E
Egle • couple • lt
10
2026-05-26 • via Nuitee
F
Fatmah • family_with_children • ae
10
2026-05-26 • via Nuitee
K
Kristiana • family_with_children • ae
9
2026-05-25 • via Nuitee
Z
Ziad • family_with_children • ae
9
Pros:

Friendly staff…Clean room…amazing pool and beach…opposite to Palm Jumeirah mall and near Vista Mare many restaurants.

2026-05-25 • via Nuitee
F
Faisal • solo_traveller • sa
9
Pros:

Everything was perfect

Cons:

The beach distance but wasn't big issue

2026-05-25 • via Nuitee
V
Vishnu • family_with_children • ae
10
2026-05-25 • via Nuitee
J
Janaya • family_with_children • ae
7
Pros:

Room was nice.

Cons:

Pool was under construction and looked a bit unkept

2026-05-24 • via Nuitee