Andaz Family Suites by Hyatt- Palm Jumeirah

Hotels
•
Andaz
Palm Jumeirah , Dubai , ae

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Poor cleanliness
Unsatisfactory food quality
Construction noise

Categories

Cleanliness
1
Many reviews highlighted poor cleaning practices, with mentions of dust being spread around and cleaning at inconvenient times.
Service
1
Generally positive feedback on service, but some negative experiences like leaks during check-in.
Location
1
Several guests noted the good location, though it can be overshadowed by construction noise nearby.
Room Quality
1
Comments suggest rooms are comfortable but not free from minor issues.
Amenities
1
Mixed comments on amenities; some were good, but the state of the pool and issues like cold weather affected the experience.
Value for Money
1
Negative feedback on food quality and overall value suggests it does not meet expectations.
Food and Beverage
1
Multiple reviews indicated disappointment in food quality and options.
Overall Experience
1
The overall experience was affected by several negative factors, leading to mixed feelings among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-17 11:40

Property Description

Discover a luxurious escape at Andaz Family Suites by Hyatt- Palm Jumeirah, where stunning beachfront views meet sumptuous comfort.

Exquisite Accommodations
Indulge in our elegantly appointed, air-conditioned suites featuring modern amenities like flat-screen TVs, fully equipped kitchens, and serene private bathrooms, ensuring that you feel right at home during your stay.

Unmatched Amenities
Enjoy our outdoor swimming pool and exclusive private beach area, perfect for sun-soaked days. With a state-of-the-art fitness center and a rejuvenating sauna, your relaxation and wellness are our priorities.

Gourmet Dining Experience
Savor the flavors of the world at our on-site restaurant offering a buffet or Full English/Irish breakfast, alongside a variety of vegetarian, dairy-free, and halal options to cater to every palate.

Your dream getaway awaits at Andaz Family Suites. Don't miss out—book your stay today!

Important information:

Please note that for all bookings staying over the night of 31st December, Compulsory charges of AED 1,750 per adult, AED 875 per child (6-11 years) and AED. 350 per child (03-06 years) applies on 31st December. Hotel requires 100% nonrefundable deposit for the entire stay (including the compulsory New Year’s Eve Dinner charges).

Please Note: Guests at this location are considered children between the ages of 0 to 11. Any guest 12 years of age or older will be considered an adult and will be subject to adult pricing.

Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning.

T&C apply.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Roman • family_with_children • ru
5
Не стоит своих денег
Pros:

Останавливались 3й раз в этом отеле. Хорошее расположение и всё. Раньше плюсов было намного больше. В минутах перечислю, что раньше было плюсом.

Cons:

Еда - Раньше было намного вкуснее, сейчас выборочно есть неплохие блюда, но почти везде очень много соли, очень много!!!
Уборка - Просто отвратительно. Приходят убираться всегда в неудобное время, как будто специально выжидают. И сама уборка - это разбросать пыль по углам.
Бассейн - рядом с бассейном все 2 недели пребывания шла стройка. Шум, пыль, вонь краски и химии. Под вечер бассейн превращается в большую ванну для чаек, птицы заполоняют всю водную гладь.

Цена/качество больше не соответствуют.
В 2023 и в 2024 годах было всё ок.

2026-03-14 • via Nuitee
D
Dusan • couple • cz
8
2026-03-14 • via Nuitee
A
Aditi • extended_group • in
8
Cons:

The powder bathroom had a leak and was getting fixed till almost 9:30pm the night we checked in with two kids and a long international flight so that was annoying

2026-03-09 • via Nuitee
E
Elias • couple • ch
10
Gerne wieder.
Pros:

Zentral, sauber, tolles Frühstück, Personal

2026-03-08 • via Nuitee
T
Tatiana • family_with_children • es
10
2026-03-07 • via Nuitee
T
Tatiana • family_with_children • es
10
2026-03-07 • via Nuitee
T
Tatiana • family_with_children • es
10
Отличный отель . Заселение в номер оформлял Ахмед. Огромное ему спасибо.
2026-03-07 • via Nuitee
T
Tatiana • family_with_children • es
10
2026-03-07 • via Nuitee
K
Kris • family_with_children • gb
10
2026-03-06 • via Nuitee
M
malak • family_with_children • ma
10
2026-03-04 • via Nuitee
D
Denitsa • family_with_children • gb
10
2026-03-04 • via Nuitee
B
Beata • family_with_children • pl
10
Pros:

Wróciliśmy do hotelu po raz kolejny. Hotel jest genialny, ma przepyszne i zróżnicowane śniadania. Wspaniały personel.

Cons:

Nic.

2026-03-03 • via Nuitee
M
Michael • family_with_children • pl
9
2026-03-01 • via Nuitee
E
Eveline • couple • nl
9
2026-02-28 • via Nuitee
N
Nour Nader • family_with_children • cy
10
2026-02-24 • via Nuitee
L
Lee • family_with_children • gb
10
2026-02-24 • via Nuitee
R
Roberto • family_with_children • ar
10
Vacaciones familiares en hermoso entorno . Recomendado
Pros:

La habitación era muy espaciosa con toda la batería de cocina necesaria para una familia. Muy linda vista . La atención del personal fue muy buena en todo momento . Lo recomiendo y volvería .

Cons:

No es culpa del hotel pero la temperatura de la pileta fria .

2026-02-22 • via Nuitee
T
Tatiana • family_with_children • hu
10
A beautiful stay by the water
Pros:

It’s our second stay and it was amazing again. The rooms are very comfortable and we even got a bed for our son. While the sea was cold, the swimming pool was warm and we could still enjoy swimming.

2026-02-13 • via Nuitee
S
Sihana • family_with_children • ch
8
Toller Aufenthalt ich komme gerne wieder!
Pros:

Zimmer waren sehr gross und sauber!

Cons:

Der Duft ist beim Eingang war zu starch.

2026-02-11 • via Nuitee
A
Arisha • couple • ae
8
2026-02-10 • via Nuitee