Andaz Family Suites by Hyatt- Palm Jumeirah

Hotels
•
Andaz
Palm Jumeirah , Dubai , ae

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
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Review Highlights

Pros:
Friendly, helpful staff (many mentions)
Excellent and varied breakfast
Spacious, comfortable rooms with good views
Great location by the beach; convenient nearby shops and restaurants
Good facilities (gym, spa) reported by several guests
Cons:
Pool issues: closures, cold water or construction impacting pool area
Inconsistent housekeeping / poor cleaning reported by multiple guests
Wi‑Fi connectivity problems reported
Isolated reports of very poor service from staff
Construction noise/odor near property and strong scent at entrance

Categories

Cleanliness
1
Mixed comments: several guests praised cleanliness, but there are notable negative reports (poor housekeeping practices, dust from nearby construction and reports of unsatisfactory cleaning).
Service
1
Generally positive: many guests describe staff as friendly and helpful, though there are isolated reports of very poor service from one review.
Location
1
Consistently positive: praised for beach/front location, central position and convenient nearby shops and restaurants.
Room Quality
1
Mostly positive: rooms described as spacious, comfortable and well-equipped (family-friendly kitchens, good views), with a few isolated issues (bathroom leak).
Amenities
1
Mixed to negative: good facilities reported (gym, spa, pool) but multiple complaints about pool closure, cold pool temperature and construction affecting pool area.
Value for Money
1
Slightly negative: one guest explicitly states price/quality no longer matches; others do not emphasize value positively.
Food and Beverage
1
Positive: breakfast repeatedly praised (varied, delicious), though one review mentions food quality has declined and excess salt in some dishes.
Overall Experience
1
Overall slightly positive: many guests report enjoyable stays, comfortable rooms and friendly staff, balanced by some notable negatives (cleaning, pool/construction, occasional service issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 15:36

Property Description

Discover a luxurious escape at Andaz Family Suites by Hyatt- Palm Jumeirah, where stunning beachfront views meet sumptuous comfort.

Exquisite Accommodations
Indulge in our elegantly appointed, air-conditioned suites featuring modern amenities like flat-screen TVs, fully equipped kitchens, and serene private bathrooms, ensuring that you feel right at home during your stay.

Unmatched Amenities
Enjoy our outdoor swimming pool and exclusive private beach area, perfect for sun-soaked days. With a state-of-the-art fitness center and a rejuvenating sauna, your relaxation and wellness are our priorities.

Gourmet Dining Experience
Savor the flavors of the world at our on-site restaurant offering a buffet or Full English/Irish breakfast, alongside a variety of vegetarian, dairy-free, and halal options to cater to every palate.

Your dream getaway awaits at Andaz Family Suites. Don't miss out—book your stay today!

Important information:

Please note that for all bookings staying over the night of 31st December, Compulsory charges of AED 1,750 per adult, AED 875 per child (6-11 years) and AED. 350 per child (03-06 years) applies on 31st December. Hotel requires 100% nonrefundable deposit for the entire stay (including the compulsory New Year’s Eve Dinner charges).

Please Note: Guests at this location are considered children between the ages of 0 to 11. Any guest 12 years of age or older will be considered an adult and will be subject to adult pricing.

Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning.

T&C apply.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Rebecca • couple • ae
1
2026-05-09 • via Nuitee
Z
zahra • family_with_children • fr
7
2026-05-09 • via Nuitee
A
Aumber • solo_traveller • gb
10
2026-05-09 • via Nuitee
L
Luc • couple • fr
9
Très bon séjour...
Pros:

Confort et qualité de la chambre. Amabilité du personnel

Cons:

Rien

2026-05-08 • via Nuitee
A
Anju • family_with_children • ae
6
2026-05-07 • via Nuitee
S
Soumodip • family_with_children • ae
10
Pros:

Hospitality and offerings

2026-05-07 • via Nuitee
A
Amna • couple • ae
8
Pros:

جميل

Cons:

حلو

2026-05-05 • via Nuitee
M
Maggie • couple • ae
9
2026-05-05 • via Nuitee
S
Sveta-stella • family_with_children • ae
6
2026-05-05 • via Nuitee
W
Wafaa • family_with_children • fr
10
2026-05-04 • via Nuitee
V
Virginie • solo_traveller • fr
8
2026-05-04 • via Nuitee
R
Ranjit • extended_group • ae
10
2026-05-04 • via Nuitee
A
Anthony • couple • ae
6
2026-05-04 • via Nuitee
A
abla • couple • ae
7
2026-05-03 • via Nuitee
M
Michael • couple • ae
3
Not recommended
Pros:

Room was very good , also staff was helpful.

Cons:

Food was not good at all

2026-05-03 • via Nuitee
M
Mohamed • family_with_children • ae
8
Perfect for family stay , very good value
Pros:

Location
Beach
Room
Breakfast
Staff

Cons:

Diner buffet could be better

2026-05-03 • via Nuitee
L
Laura • family_with_children • ae
10
Pros:

Fantastic service and facilities. A very relaxing place to stay. We loved everything!

2026-05-02 • via Nuitee
R
Rashed • couple • ae
10
2026-05-02 • via Nuitee
M
Megha • family_with_children • ae
1
When we asked for the upper levels and seaview staff told lies and we got the worst room
Pros:

Liked the location and beach

Cons:

We were a group of friends with family. The family paid the same rate as me got better sea view and upper level rooms and we asked for upper level rooms, the staff didn’t give us even we were the first to reach there. Also when we asked for upgrading to sea view he told not possible because we have to upgrade to suite. But other families have king size with sea view. All the information that the staff gave me was wrong.

2026-05-01 • via Nuitee
M
Mussa • solo_traveller • zm
8
2026-05-01 • via Nuitee