Sutera Bay by Pinstay Plus

Hotels
Sutera Bay Kota Kinabalu Sutera Bay Sadong Jaya , Kota Kinabalu , my

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Non-smoking throughout
Shallow end
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location with nearby amenities
Cons:
Poor service and responsiveness
Cleanliness issues in the rooms and bathrooms

Categories

Cleanliness
1
Several comments indicate cleanliness issues, particularly with the floors and bathrooms.
Service
1
Some positive remarks about staff friendliness, but significant issues with service quality and responsiveness.
Location
1
Location is frequently praised as convenient and strategic.
Room Quality
1
Mixed feelings with compliments about comfort but concerns about room size and safety.
Amenities
1
Mention of good amenities like WiFi and pool, but also mentioned some drawbacks.
Value for Money
1
Comments indicate a fair value given the issues faced, particularly with service.
Food and Beverage
1
No specific mention in the reviews; assumed poorly due to lack of feedback.
Overall Experience
1
Mixed experiences with some positives noted, but overall sentiment is leaning negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 16:03

Property Description

Discover the perfect blend of comfort and convenience at Sutera Bay by Pinstay Plus, where modern amenities meet serene city views in Kota Kinabalu.

Luxurious Accommodations
Experience our well-appointed units featuring air conditioning, a fully equipped kitchenette, and flat-screen TV, ensuring your stay is as relaxing as it is enjoyable.

Refreshing Recreational Facilities
Take a dip in our inviting swimming pool, the ideal spot to unwind and soak up the sun, all while enjoying stunning views of the vibrant city.

Prime Location
Situated near notable landmarks such as the Sabah State Museum and Heritage Village, plus easy access to transportation with Kota Kinabalu International Airport just 2.5 miles away, explore the local culture effortlessly.

Indulge in a memorable stay—book your getaway at Sutera Bay today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
Fauzi • couple • my
10
2026-01-24 • via Nuitee
C
Cynthia • extended_group • my
8
Good experience. Will recommend to my family & friends
Pros:

It’s almost clean. Convenience store and laundry are just nearby.

2026-01-08 • via Nuitee
J
Jisse • couple • nl
8
Top kamer, zeer matige service
Pros:

Prachtige ruime kamer, comfortabel bed, goede koelkast.

Cons:

Je krijgt het gevoel dat omdat je met korting via een online platform hebt geboekt je ook maar een deel van de service krijgt. We zijn 6 dagen verbleven met niet een keer housekeeping, schone handdoeken of nieuw toilet papier. Moesten hier om vragen en werden toen ook nog in rekening gebracht voor een schone handdoek die ik zelf aan de receptie moest komen halen (die niet eens in het hotel is maar 3 deuren verder).

2025-12-31 • via Nuitee
D
David • couple • my
10
A very nice and clean place to stay. The price is reasonable. The staff are very kind and provide very accurate and clea
Pros:

Clean ,swimming pool

Cons:

-

2025-12-03 • via Nuitee
F
Fong Yee • solo_traveller • my
10
2025-11-08 • via Nuitee
L
Lim • solo_traveller • my
8
Love the value, appreciate if the toilet does not smell
Pros:

Location

Cons:

The smell in the toilet & room

2025-11-04 • via Nuitee
A
ALVIN RINGO • couple • my
8
Stay was acceptable.
Pros:

Location was Great with many convinient shop & food shops/restaurants.

Cons:

Check was not so acurate as my booking was said to be at Likas? But staff admited it was a mistake & my check in went smooth by another staff. She was nice.

2025-11-02 • via Nuitee
L
Lim • family_with_children • my
5
2025-10-12 • via Nuitee
A
Ashlyn • couple • my
10
2025-10-05 • via Nuitee
M
Mohd • family_with_children • my
7
Canggih, serba baharu tapi not feeling like stay at hotel. Mcm stay di rumah saja rasa dia. Sorry.
Pros:

1. Bilik canggih. Suis dia. Mantap! Macam bilik ada android.

2. Serba baharu. Katil bersih. Bantal bersih. Meja nampak baru. Semua nya almost baruu gitu.

3. Wifi6. Siap ada modem di dalam bilik. Terbaik!

4. Ada penunjuk arah kiblat. Senang nak solat. Alhamdulillah.

Cons:

1. Pintu kurang safety. Seriously. Kemudian, tiada extra kunci dari dalam. Pintu pula nipis dan tidak ketat. Senang pencuri buat projek. Suara pun jelas boleh dengar dari luar pintu bilik.

2. Lantai bilik kurang bersih. Tidak dimop atau sudah mop tapi guna mop yang kotor.

3.Tandas tiada hos, cuma pakai bidet dari dalam mangkuk tandas saja.

4. Bilik agak kecil. Kalau mau makan dalam bilik, terpaksa duduk dilantai yang seeeejuk pula.

2025-10-05 • via Nuitee
D
Darvena • couple • my
7
2025-10-05 • via Nuitee
C
chew • extended_group • my
1
Pros:

Counter receptionists are friendly but counter closed at 9:00pm…so any problem arised after 9:00pm is your business 🙁

Cons:

Room is very hot as heat accumulated from the afternoon sun, air-conditioning didn't work at all. We booked 2 rooms, both encountered the same problem. Rang up the hotel phone no response.

2025-09-03 • via Nuitee
C
Clyess • extended_group • my
10
Pros:

Comfy... clean.... strategic location

Cons:

NA

2025-09-02 • via Nuitee
W
Walter • solo_traveller • gb
8
Pinstay Plus is superb with great value for money.
Pros:

Location is good.
Apartment/Room is clean.
Staff is excellent. Special thanks to Lin and Awang for looking after me.

Cons:

The frequency of cleaning should be increased. Once every 5 days is not adequate.

2025-08-23 • via Nuitee
J
Jessica • extended_group • es
7
2025-08-18 • via Nuitee
S
Samir • couple • be
8
2025-08-13 • via Nuitee
N
Noor Salleh • family_with_children • my
8
2025-07-06 • via Nuitee
J
Joanna • group • my
9
Superb
2025-05-12 • via Nuitee
N
Najihah • solo traveller • my
10
Exceptional
2025-05-11 • via Nuitee
(
(kv-xha5002) • young couple • my
8
Very good
2025-05-11 • via Nuitee