Kabañas & Beach Club Ojo de Agua

Hotels
AVE. JAVIER ROJO GOMEZ MZA 2 LOTE 2-17 , Puerto Morelos , mx

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Non-smoking throughout
Cashless payment available
Front desk (limited hours)
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Excellent beach access / prime location
Friendly and attentive staff
Pool and beach club
Comfortable beds mentioned by some
Cons:
Severe noise and very poor soundproofing
Ant infestation and general cleanliness problems
Room defects: leaks, flooding, exposed fixtures and thin/poor construction
Expensive / poor value (extra service charges)

Categories

Cleanliness
1
Strongly negative: multiple reports of ants/infestations in beds and bedheads, reports of dirty rooms, urine odor and at least one room flooded multiple times.
Service
1
Generally positive: staff and cleaning staff repeatedly described as friendly, polite and attentive; staff helped relocate guests when problems occurred.
Location
1
Very positive: consistent praise for beach access, beachfront location and walkability to restaurants and beach club.
Room Quality
1
Negative: thin ceilings/floors and poor soundproofing (can hear neighbors, loud nightlife), structural issues (gaps, leaking showers, exposed junction boxes) and reports of flooding and liquids dripping onto beds.
Amenities
1
Mildly positive: pool and beach club praised, but limited seating around pool, some maintenance issues and unfinished-feel in cabanas.
Value for Money
1
Negative: several guests called the property expensive for what is delivered (extra 15% service charge, condition problems led to feeling poor value).
Food and Beverage
1
Slightly negative/mixed: one mention of a good restaurant but also complaints about automatic 15% tip on food/drinks and occasional quality/price concerns.
Overall Experience
1
Mixed but leaning positive for some visitors: many guests enjoyed location, staff and beach access despite major negatives (cleanliness, noise, room defects) that harmed others' stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 06:53

Property Description

Discover your tropical getaway at Kabañas & Beach Club Ojo de Agua, where paradise awaits just a 6-minute stroll from Playa Puerto Morelos.

Unwind in Style
Experience the comfort of our air-conditioned rooms, each featuring a private bathroom and enchanting pool views. Enjoy restful nights in a serene environment.

Delicious Dining Options
Savor culinary delights with our à la carte and American breakfast options, setting the perfect tone for your holiday. Our on-site restaurant and bar have something for everyone.

Convenient Location
Situated just 16 miles from Cancún International Airport, our hotel offers easy access to major attractions, including ADO International Bus Station and Playa del Carmen Maritime Terminal, making your exploration hassle-free.

Book your unforgettable escape now at Kabañas & Beach Club Ojo de Agua!

Important information:

Please note that the environmental Tax is required by the government, this is additional to the amount shown for your stay, being 54 Mexican pesos (MXN) per night for 2 adults and 86.40 Mexican pesos (MXN) per night for 3-4 adults (Payment of the Environmental Tax can only be made in cash upon arrival); Also added as information that if traveling with 2 adults and 2 children under 12 years old, the tax will only be paid for the 2 adults, being 54 Mexican pesos (MXN) per night.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Marina couple de
6
Soweit alles ok, Zimmer sehr hellhörig, daher würde ich es nicht mehr buchen
Pros:

Soweit war das Hotel ok.
Zuvor waren wir im Schwerstern Hotel Ojo de Aqua was uns überhaupt nicht gefallen hat.
Da ist das Kabanas bedeutend besser.
Direkte Stranslage

Cons:

Die Zimmer sind sehr sehr hellhörig, vor allem nach obenhin, da die Decken bzw. Wände vermutlich nur aus dünnen Gibsplatten oder sonsigem besteht. Da ist wirklich Handlungsbedarf nötig. Ich will ja nicht die Unterhaltung der Nachbarn hören. Wenn die ein Zwieback essen hört man das im Zimmer.

2026-04-12 via Nuitee
U
Ursula couple de
7
Pros:

Schöner Strandbereich!

2026-04-08 via Nuitee
S
Stephane family_with_children fr
10
Très bien
Pros:

Le lieu

Cons:

Les américains trop bruyants

2026-03-31 via Nuitee
K
Kristen solo_traveller ca
7
Very enjoyable stay. Good value for the location.
Pros:

Comfortable beds, perfect location!

Cons:

The huts are not good for sound. Needing ear plugs to sleep well.

2026-03-26 via Nuitee
H
Helen solo_traveller ca
2
Never stay there again
Pros:

Good location

Cons:

Dirty!- uncomfortable beds - room flooded x3 once so bad I was moved out in the night - expensive- 15% tip added to all food and drinks - loud music playing- overall very shabby everywhere - I was there for 3 weeks overlooking pool and I didn’t see the water

2026-03-22 via Nuitee
T
Tori solo_traveller us
8
2026-03-18 via Nuitee
M
Myrna extended_group ca
10
Relaxing. We wished we could have stayed more then two nights
Pros:

Rustic, pool, close to the beach and amenities

Cons:

It would be nice to have several chairs to sit on around the pool. Had to sit on the cement

2026-03-12 via Nuitee
S
sylvain couple fr
1
Pros:

Une proximité à la plage

Cons:

Notre lit était plein de fourmis, l'hôtel n'a rien fait si ce n'est asperger le lit de bombe toxique.
Photos peu représentatives, la vue piscine est plutôt une vue parking.

2026-03-09 via Nuitee
N
nathalie family_with_children fr
5
Bof
Pros:

L’emplacement de l’hôtel, Beach club

Cons:

Cabanes de 2 étages, heureusement nous n’avions personne au dessus de nous car pas insonorisé. Plein de fourmis dans les lits et odeur d’urine constante. Très déçue pour le prix payé. Allez ailleurs !!

2026-03-06 via Nuitee
P
Patricia couple cl
7
Pros:

La ubicación del hotel es muy buena, el acceso a la playa y piscina muy bien mantenida

Cons:

La limpieza de la pieza, habían hormigas en el cubrecama

2026-02-28 via Nuitee
I
Itzel couple mx
4
Pros:

Lugar era bonito, sin embargo tenía detalles que le ganan

Cons:

Las camas estaban infestadas de hormigas, la cabecera era un hormiguero, por ende las cobijas tenían demasiadas hormigas.
El lugar tenía aroma a drenaje

2026-02-27 via Nuitee
B
Branden couple us
3
Very disappointed.
Pros:

Beach access and walk ability to great restaurants a plus. Bed was comfortable and staff were friendly. The air conditioning was nice.

Cons:

The noise at night was brutal. It was like the battle of the bands at night. Live music from one bar and a karaoke bar with a volume level at 11 every night until 2:30 am….One night it went on until 5:30 am. The property has a thatch room and huge gaps in the ceiling, door and floor. Do not go out onto the balcony and shut the doors. You’ll get locked out.

2026-02-23 via Nuitee
P
Petr44 extended_group cz
7
Cons:

It was very noisy out there, it is nerby some party bar.

2026-02-13 via Nuitee
J
Johnson couple ca
6
Great location!
Pros:

The location is the best! The staff were all great!

Cons:

The cabanas need insulation better the floors. You can hear everything between floors.

2026-02-12 via Nuitee
H
Heather extended_group ca
5
I wouldn't stay there again.
Cons:

The ceiling between floors is way too thin. Noisy.

2026-02-11 via Nuitee
L
Luckys family_with_children ca
5
Looks are decieving
Pros:

Staff, restaurant, location, beach were all awesome! The Kabanas LOOK cool - but the ceiling of the bottom room/floor of the top room is paper thin. You can hear EVERYTHING from the people under or above you. The people staying above us must have spilled something because we had liquid dripping right onto our bed. They let us switch to an upper level after that first night of not sleeping and hearing the entire conversation of the couple above us all night.

Cons:

The kabanas are the worst. May as well not even have walls dividing the rooms. SO LOUD. Earplugs barely helped

2026-02-11 via Nuitee
J
Jane couple ca
7
Great location. Cabana could use a little love.
Pros:

Great location - on the beach with access to comfy chairs and beach service (which is somewhat expensive but service was very attentive). The cleaning staff and desk staff at the cabana site were excellent. Very polite, thorough and friendly. 10/10 for staff.

Cons:

Property seems unfinished. There are open junction boxes in the cabana, the shower in our cabana leaked onto the floor, the curtain was detached in two places, and the door had a poor fit - you could see daylight through the door jamb. We could also hear the people above us walking around and using their water. I would say if you’re comfortable camping this place will be great.

2026-01-31 via Nuitee
J
Joanne couple ca
10
2026-01-29 via Nuitee
M
Maria family_with_children se
4
Pros:

Beach-klubben var toppen, de hade fantastiskt trevlig personal och serverade god mat. Dock fick man ingen information från receptionen att man behövde boka sin plats tidigt.

Cons:

Rummet var extremt lyhört, då det bara är ett lager plankor mellan de två våningarna. Dessutom rasade skräp och sand ner i rummet och över sängarna när man städade övervåningen. Vi hade myror i rummet som även kröp omkring i sängen. När vi checkade in möttes vi av en väldigt sur och icke-tillmötesgående man i receptionen. Det visade sig att dörren inte gick att stänga om man inte låste den helt, och han hade ingen förståelse för att det här var ett problem för en familj på fyra personer, då det bara fanns en nyckel att tillgå. Rummet hade inget kassaskåp, vilket senare löstes av att man helt sonika ställde in ett litet kassaskåp som inte var förankrat på något sätt. Hade någon velat stjäla våra pass hade de bara kunnat plocka med sig den lilla lådan. Inte heller det här problemet fanns det någon förståelse för. Överlag levde boendet inte upp till förväntningarna och var inte prisvärt.

2026-01-29 via Nuitee
A
Andrea family_with_children nl
7
2026-01-26 via Nuitee