Rox Hotel Aberdeen by Compass Hospitality

Hotels
Compass Hospitality
17 - 23 Market Street , Aberdeen City , gb

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central/location next to Union Street
Good city view / large rooms
Some comfortable beds / spacious rooms
Generally affordable pricing noted by some guests
Cons:
Dirty rooms and stained bedding
Run-down rooms with broken fixtures and poor maintenance
Restaurant/bar and facilities closed
Unhelpful or inconsistent reception/service
Noisy hallways and poor soundproofing
Overpriced for the condition

Categories

Cleanliness
1
Multiple mentions of dust, stains on beds and carpets, filthy windows, unclean bathroom floors and generally poorly cleaned rooms.
Service
1
Mixed feedback: a few guests noted friendly staff, but several reports of unhelpful or absent reception and slow/problematic assistance on arrival.
Location
1
Consistently praised as central and convenient (next to Union Street) with good city views; frequently cited as the main positive.
Room Quality
1
Rooms described as old and run-down: broken fixtures (safe, door handles), hanging curtains, holes in walls, lumpy beds and other maintenance issues.
Amenities
1
Several missing or closed amenities: restaurant/bar shut for renovation, no air conditioning, no bathrobes, missing TV remote and other expected items.
Value for Money
1
Multiple guests felt the price did not match condition (one cited £261/3 nights) and would not recommend at that rate.
Food and Beverage
1
On-site restaurant and bar were closed for renovation (not always communicated), and advertised items (e.g., prosecco) were missing.
Overall Experience
1
Overall disappointment driven by cleanliness, maintenance and facility closures, partially offset by excellent location and occasional helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:42

Property Description

Experience the perfect blend of classic elegance and contemporary comfort at the Rox Hotel Aberdeen by Compass Hospitality.

Stylish Accommodations
Indulge in rooms adorned with black granite bathrooms, luxurious velvet cushions, and invigorating rain showers. Enjoy modern amenities including private bathrooms stocked with quality toiletries, flat-screen TVs, and complimentary free WiFi for a seamless stay.

Exquisite Dining
Savor the flavors of Scotland at The Rox’s Restaurant 21, featuring stylish dining that highlights fresh, locally sourced ingredients. Relish unique Scottish cuisine crafted for an unforgettable culinary journey.

Prime Location
Nestled in the heart of Aberdeen, the hotel places you mere moments away from the vibrant city center, with effortless access to major transport links. Explore the stunning Union Terrace Gardens or unwind at Duthie Park, both just a short stroll away.

Don't miss the opportunity to stay in this prime location—book your experience at the Rox Hotel Aberdeen today!

Important information:

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Kathryn solo_traveller gb
8
Calm and quiet
Pros:

Central and clean and a very large room

Cons:

There was no breakfast available

2026-04-04 via Nuitee
S
Simon solo_traveller gb
8
Pros:

Good location
Good price
Large room

Cons:

Dated decor

2026-04-02 via Nuitee
L
Linda couple gb
7
2026-04-02 via Nuitee
A
Alina solo_traveller ua
8
2026-04-01 via Nuitee
I
Ivana solo_traveller us
6
2026-03-30 via Nuitee
D
Dean couple gb
6
2026-03-24 via Nuitee
D
Dean couple gb
6
2026-03-24 via Nuitee
A
Aqua couple gb
1
Staff at reception was fine, room Was very Disappointing for a 4 star hotel.
Pros:

Checking out

Cons:

The room was very Disappointing for a 4 star hotel. Broken lamp shade, broken curtains, pile of curtains on window sill just left there. Broken soap dispenser, marks on wall. Very noisy with other rooms next to us. Crack on toilet. I have photos of the room.

2026-03-24 via Nuitee
R
Rebecca couple gb
1
Don’t stay here!
Pros:

Location that is all

Cons:

Looked battered , dirty carpets leading to the room, needed a good Hoover! Rooms weren’t much better! Dated, battered aka walls were covered in dents and marks! Toilet was smashed in the inside , mould forming and just generally crap! Corridors stank of weed and pretty sure it was full of immigrants also as a group of them entered the hotel as we were leaving! This is not a four star hotel like there website states! It’s basically a room and a bed as there is facilities like no restaurant, bar or breakfast area but on their website it says there does…. Well incorrect and false advertisement as they lost there bar license 2 years ago and when asked the staff about even soft drinks they said go to a shop! Just rude! If I could add more photos I would have! Do not stay here as isn’t worth it at all!

2026-03-23 via Nuitee
T
tracy couple gb
8
Pros:

Large room with bath and a great city view.
Clean nice towels, comfy bed.
Top of building very quiet and private.
We were surprised how nice it was inside.

Cons:

Whole place looks rough from outside which is a shame as the bits of the inside we saw and our room were nice.
Very basic tea and coffee.

2026-03-21 via Nuitee
M
Mary couple gb
8
2026-03-19 via Nuitee
A
Aneeka solo_traveller gb
6
2026-03-18 via Nuitee
N
Nicole couple gb
6
Good price for what it was.
Pros:

Location was good and for the price we paid it was a comfy stay.

Cons:

There was sticky stains on the carpet and the lift had a mind of its own and the panel with the buttons fell off a couple times. Our key cards only worked once each time and had to keep going up and down to get them sorted.

2026-03-17 via Nuitee
R
Robin couple gb
5
Falsely advertised and overpriced
Pros:

Location is perfect. Right next to Union Street

Cons:

Badly needs a bit of TLC. Looks tired and neglected from the back of the hotel. Room wasn't cery clean, including the bedding. Asked for a clean duvet only to be told they didn't have a spare one. Various items missing from the room. No bathrobe, no air conditioning, no cable/satellite tv. windows were filthy on the outside. There was a gap between the doors entering the room that you could see through into the room from the hallway quite clearly. No bottle of prossecco which is quite cleanly shown in the room photos. Would not recommend at the price we paid. £261/3 nights. Restaurant and bar wete shut for renovations which wasn't mentioned on the website.

2026-03-17 via Nuitee
L
Lauren couple gb
10
2026-03-17 via Nuitee
L
Louise solo_traveller gb
3
2026-03-16 via Nuitee
D
Darroch couple gb
7
2026-03-13 via Nuitee
D
Derek couple gb
7
2026-03-13 via Nuitee
T
Trevor couple gb
3
2026-03-10 via Nuitee
N
Nicola couple gb
8
2026-03-09 via Nuitee