Rox Hotel Aberdeen by Compass Hospitality

Hotels
•
Compass Hospitality
17 - 23 Market Street , Aberdeen , GB

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Central/location next to Union Street
Good city view / large rooms
Some comfortable beds / spacious rooms
Generally affordable pricing noted by some guests
Cons:
Dirty rooms and stained bedding
Run-down rooms with broken fixtures and poor maintenance
Restaurant/bar and facilities closed
Unhelpful or inconsistent reception/service
Noisy hallways and poor soundproofing
Overpriced for the condition

Categories

Cleanliness
1
Multiple mentions of dust, stains on beds and carpets, filthy windows, unclean bathroom floors and generally poorly cleaned rooms.
Service
1
Mixed feedback: a few guests noted friendly staff, but several reports of unhelpful or absent reception and slow/problematic assistance on arrival.
Location
1
Consistently praised as central and convenient (next to Union Street) with good city views; frequently cited as the main positive.
Room Quality
1
Rooms described as old and run-down: broken fixtures (safe, door handles), hanging curtains, holes in walls, lumpy beds and other maintenance issues.
Amenities
1
Several missing or closed amenities: restaurant/bar shut for renovation, no air conditioning, no bathrobes, missing TV remote and other expected items.
Value for Money
1
Multiple guests felt the price did not match condition (one cited £261/3 nights) and would not recommend at that rate.
Food and Beverage
1
On-site restaurant and bar were closed for renovation (not always communicated), and advertised items (e.g., prosecco) were missing.
Overall Experience
1
Overall disappointment driven by cleanliness, maintenance and facility closures, partially offset by excellent location and occasional helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:42

Property Description

Experience the perfect blend of classic elegance and contemporary comfort at the Rox Hotel Aberdeen by Compass Hospitality.

Stylish Accommodations
Indulge in rooms adorned with black granite bathrooms, luxurious velvet cushions, and invigorating rain showers. Enjoy modern amenities including private bathrooms stocked with quality toiletries, flat-screen TVs, and complimentary free WiFi for a seamless stay.

Exquisite Dining
Savor the flavors of Scotland at The Rox’s Restaurant 21, featuring stylish dining that highlights fresh, locally sourced ingredients. Relish unique Scottish cuisine crafted for an unforgettable culinary journey.

Prime Location
Nestled in the heart of Aberdeen, the hotel places you mere moments away from the vibrant city center, with effortless access to major transport links. Explore the stunning Union Terrace Gardens or unwind at Duthie Park, both just a short stroll away.

Don't miss the opportunity to stay in this prime location—book your experience at the Rox Hotel Aberdeen today!

Important information:

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is non-refundable and non-transferable.
The name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Malene • couple • no
1
Didn’t stay, cancelled out booking because of heat in room
Pros:

The layout of the room was nice. The woman working the reception was very nice and tried to help, but there was nothing she could do.

Cons:

The window in the room didn’t open and the airconditioning didn’t work, so it was very hot in the room. Checked out and got another hotel

2026-09-19 • via Nuitee
M
Myles • solo_traveller • gb
10
2026-09-17 • via Nuitee
S
Steve • solo_traveller • gb
2
Pros:

The bed was comfortable.

Cons:

The room had not been cleaned properly. Last guests wash products were still in the bathroom. Access to the room was restricted every day I stayed. The cards to the room had to be reinitialised everyday and didn't reactivate for several minutes, which meant I had to go up and down to reception several times to gain access to my room.

2026-09-15 • via Nuitee
M
Mcdonald • solo_traveller • gb
8
2026-09-14 • via Nuitee
G
Gemma • couple • gb
3
Awful dirty room, would not recommend and won’t be staying again
Pros:

The staff were nice

Cons:

Booked the Superior double and there was nothing superior about it. Small dirty room, the floor was filthy and the curtain was half off the hooks. The heating was belting out and the controls to turn it off were not working, which meant the room was roasting hot. We did have a fan, however was still not able to sleep well at all.

2026-09-09 • via Nuitee
S
Sunita • couple • gb
5
2026-09-06 • via Nuitee
M
Michelle • couple • gb
2
Very disappointing hotel
Pros:

Staff were nice. Good central location.

Cons:

We stayed in a junior suite. The Air con was broken. Room was basic, dirty and not good at all. No fridge. Bird poo in hall stairs. Just really pretty bad!

2026-09-05 • via Nuitee
R
Rachelle • solo_traveller • gb
1
2026-09-01 • via Nuitee
P
Pål • extended_group • no
1
Elending.
Pros:

Beligenheten er bra.

Cons:

Skittent, varmt, dårlig luft, flere rom uten vindu som ikke kan åpnes. Mye støy, ingen frokost. Tom for toalettpapir og shampo på rommene.

2026-08-31 • via Nuitee
F
Fiona • solo_traveller • gb
10
Pros:

Staff so friendly been at this hotel alot times very clean and comfy beds and room is a good size just wish they did breakfast and food

2026-08-22 • via Nuitee
B
Brian • extended_group • gb
1
Room was good size with plenty of space but was far to hot to sleep in the room
Pros:

Location of the hotel was good in town walking distance to bars and restaurants

Cons:

The room was extremely hot with windows which would not open they were already 2 fans in the room which one worked and another didn’t we then got another fan from reception which didn’t help I got a fan off my daughter from her room and one from one of our friends we where travelling with which didn’t help either I had a cold wet towel on me but was still sweating asked reception to be moved but didn’t have another room was disappointed and had to stay in the room I was out the room most of the time to avoid being overheated but had to try an sleep in there which was really uncomfortable.we even had to use a towel to keep the door open on the room to try and get some air flowing which wasn’t the best.they where holes in the wall in bedroom and bathroom.

2026-08-17 • via Nuitee
C
Colette • solo_traveller • gb
1
2026-08-17 • via Nuitee
C
Christina • solo_traveller • gb
1
2026-08-17 • via Nuitee
M
Mitchell • couple • gb
10
2026-08-11 • via Nuitee
S
Shaun • solo_traveller • gb
6
2026-08-10 • via Nuitee
O
O'Hara • solo_traveller • gb
9
2026-08-09 • via Nuitee
C
Codi • couple • gb
5
Pros:

Good location

Cons:

Air con was broke, could not sleep, had 3 fans going but didn’t seem to be making much of a difference

2026-08-09 • via Nuitee
S
Sean • extended_group • gb
5
2026-08-06 • via Nuitee
M
Misbah • family_with_children • gb
2
Poor stay
Pros:

We went there with you 2 year old toddler there were no air conditioner in room while booking we chose the room with Air conditioner facility fan was provided though ok request my son couldn’t sleep all night our tour was ruined cuz we couldn’t go anywhere as he was so fussy due to poor sleep couldn’t open windows fully due to safety reasons of child
I would like compensation

2026-08-05 • via Nuitee
C
cécile • solo_traveller • fr
8
Pros:

La proximité avec la gare et le terminal des ferry.
La situation par rapport au centre ville
L'amabilité du personnel.
La chambre et la douche était confortable

Cons:

Le manque d'entretien des parties communes. C'est dommage d'avoir des terrasses et qu'elles servent pour les pigeons.

2026-08-03 • via Nuitee