Rox Hotel Aberdeen by Compass Hospitality

Hotels
Compass Hospitality
17 - 23 Market Street , Aberdeen City , gb

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central location
Spacious rooms
Comfortable beds
Cons:
Dirty rooms
Unhelpful staff
No breakfast options
Poorly maintained facilities

Categories

Cleanliness
1
The room was dirty and had many issues, including unclean furniture and worn carpets.
Service
1
Reception was unhelpful and the staff appeared uninterested.
Location
1
Central location is a plus, but the surrounding appearance is tired and messy.
Room Quality
1
Rooms were spacious but poorly maintained, with outdated furniture and maintenance issues.
Amenities
1
Lack of common amenities like breakfast, plus missing items like toilet roll and heating.
Value for Money
1
Overall, the hotel offers poor value considering the condition and services provided.
Food and Beverage
1
No breakfast provided and unclear if any was available.
Overall Experience
1
Overall experience was far from satisfying. Guest decided to cancel stays due to issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-16 15:19

Property Description

Experience the perfect blend of classic elegance and contemporary comfort at the Rox Hotel Aberdeen by Compass Hospitality.

Stylish Accommodations
Indulge in rooms adorned with black granite bathrooms, luxurious velvet cushions, and invigorating rain showers. Enjoy modern amenities including private bathrooms stocked with quality toiletries, flat-screen TVs, and complimentary free WiFi for a seamless stay.

Exquisite Dining
Savor the flavors of Scotland at The Rox’s Restaurant 21, featuring stylish dining that highlights fresh, locally sourced ingredients. Relish unique Scottish cuisine crafted for an unforgettable culinary journey.

Prime Location
Nestled in the heart of Aberdeen, the hotel places you mere moments away from the vibrant city center, with effortless access to major transport links. Explore the stunning Union Terrace Gardens or unwind at Duthie Park, both just a short stroll away.

Don't miss the opportunity to stay in this prime location—book your experience at the Rox Hotel Aberdeen today!

Important information:

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
sean couple gb
4
Pros:

Cheap

Cons:

Room smelled un fresh. Tv was working. And this was meant to be a free upgrade. Not the cleanest either

2026-02-14 via Nuitee
R
Richard solo_traveller gb
6
2026-02-13 via Nuitee
G
Gareth solo_traveller gb
4
Cheap, but not worth staying at, possibily dangerous for single travellers.
Pros:

Not much, room was fine, not quite as exepcted being a superior room.
No breakfast, wasnt advised of that before I arrived.
Location was good, central, outside is tired and messy.

Cons:

A lot..
Reception hardly ever there, not friendly, more interested in their phones and laptops. I think I was the only guest.
No toilet roll when got to room, heating was off, AC didnt work, windows no locks and rotton. No iron provided.
When looked for reception, I was able to access what shouldhave been off limits rooms, such as boiler room, kitchen, staff room, cleaning cuboards, all unlocked, left messy and no staff could be found anywhere.

2026-02-13 via Nuitee
A
Aitken family_with_children gb
7
2026-02-13 via Nuitee
L
Lauren couple gb
10
2026-02-13 via Nuitee
D
Didzis solo_traveller gb
6
2026-02-12 via Nuitee
L
Lauren couple gb
1
2026-02-11 via Nuitee
T
Thomas couple gb
9
2026-02-11 via Nuitee
B
Boyle solo_traveller gb
10
2026-02-10 via Nuitee
A
Alexander couple gb
8
2026-02-09 via Nuitee
J
Juan Enrique couple cl
10
2026-02-08 via Nuitee
S
Suzanne couple gb
3
2026-01-31 via Nuitee
M
Mari couple gb
5
Spacious rooms & comfey beds
Pros:

Room was very spacious the bed was comfortable & lovely bathroom facility’s

Cons:

No shower gel in the shower I had to use the hand soap. The toilet seat was far too small for toilet. Apparently the receptionist who was on couldn’t give me a sheet for my sofa bed nor a duvet. The sofabed had marks on it & I wasn’t sleeping on the mattress. On booking.com I ordered two single beds which wasn’t there I had to share a double bed with my mum. I’m a bit past sleeping in same bed as my mum now. I need my space. The sofa bed was clarty & defo needed a clean. Also cause renovations are being done no breakfast

2026-01-26 via Nuitee
W
William couple gb
5
A bed for the night. Convenient location.
Pros:

Central location

Cons:

Tired and run down.
I stayed in the hotel 10 years ago and it was night and day compared to today.

2026-01-25 via Nuitee
B
Brian solo_traveller gb
9
2026-01-21 via Nuitee
M
Michelle solo_traveller gb
8
2026-01-21 via Nuitee
V
Vijay couple gb
9
2026-01-20 via Nuitee
C
Carol couple gb
6
Pros:

Near city

2026-01-20 via Nuitee
H
Hallie couple gb
1
Pros:

The staff were friendly

Cons:

The room was dirty and there was no alternative - when told the staff member did not seem surprised. We cancelled our stay due to this and the company refused a refund

2026-01-20 via Nuitee
L
Loanna solo_traveller gb
7
Handy Location
Pros:

I wasn't told anything about breakfast. Was it included? I didn't know there was any breakfast facilities. The windows did not open in my room and the air conditioning was broken. There were fans in the room but it made no difference in the morning, it was so hot and humid, I found it near impossible to get ready while sweating with the heat in the room and no airflow.

Cons:

An opening window or air conditioning that worked.

2026-01-20 via Nuitee