Puerto Aventuras Hotel & Beach Club

Hotels
Carretera Chetumal-Puerto Juarez, KM-269.5 , Ciudad Aventuras , mx

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location close to beach, marina and restaurants
Private beach and calm water (rock barrier)
Dolphin sightings at the marina
Some guests reported good amenities, service and facilities
Cons:
Noisy (bars, street, maintenance; poor window insulation)
Rooms are dated/vétustes; broken/old jacuzzis; small terraces
Poor communication and unhelpful reception; language barriers
Cleanliness issues (torn towels) and bathroom malfunctions
Limited amenities for children, no gym/elevator, no room service
Overpriced / poor value compared to advertised 4-5 star claims

Categories

Cleanliness
1
Several reviews mention towels with holes and bathroom malfunctions; cleanliness issues are noted but not the dominant complaint.
Service
1
Mixed comments: one review states 'service ... were all excellent' but multiple reviews report poor communication, unhelpful reception, language barriers and an ignorant day manager.
Location
1
Consistently praised: unbeatable location near beach, marina and restaurants, private beach and dolphin sightings repeatedly highlighted.
Room Quality
1
Multiple reports of very dated/vétustes rooms, noisy rooms (bad windows, AC noise), small terraces and broken jacuzzis; room quality is a strong negative.
Amenities
1
Private beach and pool are positives, but guests note lack of gym, elevator, playgrounds/kids facilities, no room-service/coffee in rooms, broken jacuzzi and no available kayaks/snorkel gear.
Value for Money
1
Several guests feel the property is overpriced (expensive breakfast, marketed as 4-5 stars but not matching that level); value is judged negatively.
Food and Beverage
1
Breakfast is described as good but very expensive; no in-room restaurant service and limited F&B offerings reported.
Overall Experience
1
Mixed overall: some guests relaxed and enjoyed the location and dolphins, while others experienced loud noise, water issues and poor service—resulting in a slightly positive but conflicted overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 22:32

Property Description

Escape to Puerto Aventuras Hotel & Beach Club, where luxury meets tranquility on the stunning Caribbean coastline.

Stunning Pools and Fitness Facilities
Dive into relaxation with our two connecting swimming pools, a separate children's pool, and a state-of-the-art fitness center boasting breathtaking views of the Caribbean Sea.

Golf and Wellness
Perfect your swing on our scenic 9-hole golf course, then unwind with a rejuvenating massage that will leave you feeling revitalized and ready to explore.

Proximity to Attractions
Discover the wonders just steps from our resort, including the enchanting Dolphin and Sea Lion Reserve, ancient Mayan Ruins, and a vibrant array of shops, restaurants, and bars.

Book your unforgettable getaway now at Puerto Aventuras Hotel & Beach Club!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that those guests that choose the rate with meal-plan included, can choose between lunch or dinner services.

Furthermore, please note breakfast is not included for children staying for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Giulia • family_with_children • it
9
Recommended
Pros:

We had a great one week holiday, the place is very beautiful, nice beach, swimming pool and rooms. The food at the beach restaurant is very good and staff is friendly. Rooms are big and comfortable. It is very well located in puerto aventuras.

Cons:

We were surprised by lack of staff at reception, multipla cases there was no one. Rooms are overall good but they can have some refurbishment, it is not a 4 star for European standards , but it’s overall very good.
I would advise to add a kettle in each room and put a plastic rug in each shower to avoid slipping (super slippery!)
The beach club is open to external people so expected a lot of people on weekends.

2026-04-18 • via Nuitee
D
DELICIA • family_with_children • ar
8
Lugar hermoso
Pros:

Pileta hermosa, céntrico, muy lindo.

Cons:

El frigobar estaba vacío,no teníamos cafetera como servicio, ni siquiera repusieron el agua.Si bien no era all inclusive hay detalles que podrían cuidarse

2026-04-16 • via Nuitee
J
John • family_with_children • ie
5
Pros:

Location facilities

Cons:

The day manager he was ignorant

2026-03-21 • via Nuitee
R
Reyes B Martha • solo_traveller • mx
9
2026-03-16 • via Nuitee
R
RAFAEL • couple • mx
1
pecima, ni ganas de sacar fotos
Cons:

Denrtro de la PAGINA ESTA REGISTRADO como PUERTO AVENTURAS & BEACH CLUB, falta que le PONGA PUERTO AVENTURA PA & BEACH CLUB, ya que el GPS me llevo a DREAMS HOTEL... ,

2026-03-16 • via Nuitee
C
Caroline • family_with_children • fr
2
Bruits incessants hôtel a fuir !!!
Pros:

Belle plage et piscine

Cons:

Bruits énormes le soir car juste en face d un bar et fenêtres vétustes non isolées sans double vitrage
Réveils matinaux dûs au bruit de circulation / nettoyage de la rue par société d entretien qui utilise des compresseurs et travaux dans l hôtel (disqueuse meuleuse)
Bruits incessants matin et soir !! L horreur
Chambres vétustes
Serviettes de toilettes trouées
Hôtel qui correspond a un 2 étoiles

2026-03-04 • via Nuitee
S
Sophie • family_with_children • fr
8
Pros:

Emplacement pratique, on peut se déplacer à pied pour se promener, aller au restaurant, voir les dauphins. Plage privée sympa.

Cons:

Zone très americanisee.

2026-02-24 • via Nuitee
K
Krzysztof • family_with_children • pl
8
A very nice place to relax.
Pros:

The hotel is part of a gated tourist community, located close to many restaurants and the marina. A nice highlight was seeing the dolphins at the marina during our walks. The rooms are large and spacious, and having a bathtub on the balcony was a lovely touch. The area also features a golf center nearby, which is a plus.

Cons:

Communication with the hotel was poor; they didn't respond to our messages via Booking.com at all, and the reception staff on-site wasn't particularly helpful either. The beach was average, and there is a noticeable lack of playgrounds or facilities for children.

2026-02-10 • via Nuitee
G
Giner • couple • mx
7
2026-02-09 • via Nuitee
D
de Becker • family_with_children • fr
8
Pros:

L’accès à la plage privative et protéger d’une barrière de roches (eau calme). Le petit déjeuner était bien mais très cher (17€).
Malgré une drôle d’impression en arrivant au grand porche de ce village surprotégé et à l’image très américaine (touristes et villas), nous avons réussi à nous reposer complètement.
Par contre, le centre d’attractivité est composé de plusieurs bains en espaces très réduits où se retrouvent en captivité dauphins et lamantins.

Cons:

Les chambres sont très vieillissantes et ne correspondent pas aux photos booking. En plus la terrasse est petite avec un jacuzzi des années 60 qui ne fonctionnait pas. Nous avions réservé vue jardin, nous étions vue rue commerçante. Nos chambres étaient adjacentes aux appareils de la clim, malgré bouchons d’oreilles, impossible de dormir tellement le bruit etait fort, nous avons changé de chambre le lendemain, c’était un peu mieux mais toujours avec ce bruit de fond.

2026-01-25 • via Nuitee
C
Colleen • family_with_children • us
5
I would stay elsewhere next time.
Pros:

We enjoyed the location so close to beach and restaurants

Cons:

We were in a room on the street next to a restaurant with live music. The music was so loud it shook our room until midnight. We were there New Year’s Eve and there was a DJ until 4:00 am. We didn’t sleep
All night. Water worked sporadically and often had no hot water. No hammock on patio. Jacuzzi is only warm and hot water usually didn’t work. Only 1 staff speaks English. No check in info. No one answers the phone before arrival and no phones work while there so no assistance if needed. You go to front desk but no one speaks English. No kayaks or snorkel gear and a rope blocks the beach.

2026-01-24 • via Nuitee
S
Sean • solo_traveller • us
9
Pros:

Amenities, service, facilities were all excellent.

2026-01-19 • via Nuitee
I
Ian • extended_group • gb
10
2026-01-19 • via Nuitee
I
Ignacio • family_with_children • de
4
un beach club que de suerte tiene cuartos de hotel.
Pros:

La ubicación inmejorable

Cons:

El venue es más un beach club que de suerte tiene cuartos de hotel.
No hay servicio de restaurante a la habitación, en los cuartos no ofrecen ni café ni té, el personal no respetó tiempo de "no molestar", el banyo estaba malfuncionando, se reportó y nunca lo fueron a arreglar. No cuenta con gimnasio, no cuenta con elevador

Para venderse (y cobrar) como un hotel de 4-5 estrellas deján mucho que desear

2026-01-07 • via Nuitee
R
Robert • family_with_children • us
6
2025-12-30 • via Nuitee
M
Michael • extended_group • il
7
Pros:

Calm location on the beach.
Beach is nice, 10 mons swimming there is a reef. Not amazing but decent. Many fish, some corals, sting rays.
Hotel is not new but confortable. Very good sea view balconies.
Restaurant / Bar - ok, nothing amazing
Behind the hotel there are many restaurants, most are ok, nothing amazing here as well.

Cons:

Not much facilities in the hotel. No kayaks or snorkelling equipment, no gym, no spa. Basic.

2025-12-06 • via Nuitee
A
AlSANTOSPAMP • family_with_children • es
9
Pros:

Las vistas y el personal es de 10

Cons:

Habitaciones ya requieren un poco de mejoras estan antiguas

2025-11-16 • via Nuitee
M
Mariel • couple • us
5
Could have been better.
Pros:

The location was good. The layout of the room was good. The bellboy was very nice and helpful. We were given a room with a nicer view because the original one smelled bad.

Cons:

There are no towels available at the pool or beach. None of beach club activities advertised were available. The bathroom floor was not very clean (hair laying around). The front desk staff was not very helpful. The room did not look like the pictures on the website.

2025-11-15 • via Nuitee
E
Elise • couple • be
9
Perfect!
Pros:

De locatie dichtbij de dolfijnen. Je kan snorkelen aan het strand van het hotel. De kamer was prachtig met het bubbelbad op het terras. De margarita als welkomscadeau.

Cons:

De receptie sprak enkel spaans en was soms minder behulpzaam.

2025-11-12 • via Nuitee
I
Iván • family_with_children • cr
5
El hotel muy abandonado , el administrador no se preocupa, no hay teléfonos en la habitación nadie controla nada mal tra
Pros:

El lugar y la piscina

Cons:

Gradas no cumpl ley para discapacitados el personal es poco amable a excepción de la recepcionista y los muchachos de entrada

2025-11-04 • via Nuitee