Puerto Aventuras Hotel & Beach Club

Hotels
Carretera Chetumal-Puerto Juarez, KM-269.5 , Ciudad Aventuras , mx

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Access to the private beach
Calm location
Cons:
Old and outdated rooms
Poor service and amenities

Categories

Cleanliness
1
The bathroom floor was not very clean; hair was laying around.
Service
1
The front desk staff was not very helpful.
Location
1
Location was enjoyed, being close to beach and restaurants.
Room Quality
1
Rooms were very outdated and did not match the photos.
Amenities
1
Amenities were lacking, with no kayaks or snorkeling equipment available.
Value for Money
1
High prices for disappointing facilities and services.
Food and Beverage
1
Breakfast was good but overpriced.
Overall Experience
1
Many issues led to a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-01 14:17

Property Description

Escape to Puerto Aventuras Hotel & Beach Club, where luxury meets tranquility on the stunning Caribbean coastline.

Stunning Pools and Fitness Facilities
Dive into relaxation with our two connecting swimming pools, a separate children's pool, and a state-of-the-art fitness center boasting breathtaking views of the Caribbean Sea.

Golf and Wellness
Perfect your swing on our scenic 9-hole golf course, then unwind with a rejuvenating massage that will leave you feeling revitalized and ready to explore.

Proximity to Attractions
Discover the wonders just steps from our resort, including the enchanting Dolphin and Sea Lion Reserve, ancient Mayan Ruins, and a vibrant array of shops, restaurants, and bars.

Book your unforgettable getaway now at Puerto Aventuras Hotel & Beach Club!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that those guests that choose the rate with meal-plan included, can choose between lunch or dinner services.

Furthermore, please note breakfast is not included for children staying for free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Krzysztof • family_with_children • pl
8
A very nice place to relax.
Pros:

The hotel is part of a gated tourist community, located close to many restaurants and the marina. A nice highlight was seeing the dolphins at the marina during our walks. The rooms are large and spacious, and having a bathtub on the balcony was a lovely touch. The area also features a golf center nearby, which is a plus.

Cons:

Communication with the hotel was poor; they didn't respond to our messages via Booking.com at all, and the reception staff on-site wasn't particularly helpful either. The beach was average, and there is a noticeable lack of playgrounds or facilities for children.

2026-02-10 • via Nuitee
G
Giner • couple • mx
7
2026-02-09 • via Nuitee
D
de Becker • family_with_children • fr
8
Pros:

L’accès à la plage privative et protéger d’une barrière de roches (eau calme). Le petit déjeuner était bien mais très cher (17€).
Malgré une drôle d’impression en arrivant au grand porche de ce village surprotégé et à l’image très américaine (touristes et villas), nous avons réussi à nous reposer complètement.
Par contre, le centre d’attractivité est composé de plusieurs bains en espaces très réduits où se retrouvent en captivité dauphins et lamantins.

Cons:

Les chambres sont très vieillissantes et ne correspondent pas aux photos booking. En plus la terrasse est petite avec un jacuzzi des années 60 qui ne fonctionnait pas. Nous avions réservé vue jardin, nous étions vue rue commerçante. Nos chambres étaient adjacentes aux appareils de la clim, malgré bouchons d’oreilles, impossible de dormir tellement le bruit etait fort, nous avons changé de chambre le lendemain, c’était un peu mieux mais toujours avec ce bruit de fond.

2026-01-25 • via Nuitee
C
Colleen • family_with_children • us
5
I would stay elsewhere next time.
Pros:

We enjoyed the location so close to beach and restaurants

Cons:

We were in a room on the street next to a restaurant with live music. The music was so loud it shook our room until midnight. We were there New Year’s Eve and there was a DJ until 4:00 am. We didn’t sleep
All night. Water worked sporadically and often had no hot water. No hammock on patio. Jacuzzi is only warm and hot water usually didn’t work. Only 1 staff speaks English. No check in info. No one answers the phone before arrival and no phones work while there so no assistance if needed. You go to front desk but no one speaks English. No kayaks or snorkel gear and a rope blocks the beach.

2026-01-24 • via Nuitee
S
Sean • solo_traveller • us
9
Pros:

Amenities, service, facilities were all excellent.

2026-01-19 • via Nuitee
I
Ian • extended_group • gb
10
2026-01-19 • via Nuitee
I
Ignacio • family_with_children • de
4
un beach club que de suerte tiene cuartos de hotel.
Pros:

La ubicación inmejorable

Cons:

El venue es más un beach club que de suerte tiene cuartos de hotel.
No hay servicio de restaurante a la habitación, en los cuartos no ofrecen ni café ni té, el personal no respetó tiempo de "no molestar", el banyo estaba malfuncionando, se reportó y nunca lo fueron a arreglar. No cuenta con gimnasio, no cuenta con elevador

Para venderse (y cobrar) como un hotel de 4-5 estrellas deján mucho que desear

2026-01-07 • via Nuitee
R
Robert • family_with_children • us
6
2025-12-30 • via Nuitee
M
Michael • extended_group • il
7
Pros:

Calm location on the beach.
Beach is nice, 10 mons swimming there is a reef. Not amazing but decent. Many fish, some corals, sting rays.
Hotel is not new but confortable. Very good sea view balconies.
Restaurant / Bar - ok, nothing amazing
Behind the hotel there are many restaurants, most are ok, nothing amazing here as well.

Cons:

Not much facilities in the hotel. No kayaks or snorkelling equipment, no gym, no spa. Basic.

2025-12-06 • via Nuitee
A
AlSANTOSPAMP • family_with_children • es
9
Pros:

Las vistas y el personal es de 10

Cons:

Habitaciones ya requieren un poco de mejoras estan antiguas

2025-11-16 • via Nuitee
M
Mariel • couple • us
5
Could have been better.
Pros:

The location was good. The layout of the room was good. The bellboy was very nice and helpful. We were given a room with a nicer view because the original one smelled bad.

Cons:

There are no towels available at the pool or beach. None of beach club activities advertised were available. The bathroom floor was not very clean (hair laying around). The front desk staff was not very helpful. The room did not look like the pictures on the website.

2025-11-15 • via Nuitee
E
Elise • couple • be
9
Perfect!
Pros:

De locatie dichtbij de dolfijnen. Je kan snorkelen aan het strand van het hotel. De kamer was prachtig met het bubbelbad op het terras. De margarita als welkomscadeau.

Cons:

De receptie sprak enkel spaans en was soms minder behulpzaam.

2025-11-12 • via Nuitee
I
Iván • family_with_children • cr
5
El hotel muy abandonado , el administrador no se preocupa, no hay teléfonos en la habitación nadie controla nada mal tra
Pros:

El lugar y la piscina

Cons:

Gradas no cumpl ley para discapacitados el personal es poco amable a excepción de la recepcionista y los muchachos de entrada

2025-11-04 • via Nuitee
M
MAURO • family_with_children • mx
7
2025-10-26 • via Nuitee
O
Oded • couple • us
9
2025-08-28 • via Nuitee
I
Irene • couple • us
8
Very good value, excellent location.
Pros:

The location is wonderful. Sadly it is sargassum season we were not able to enjoy the amenities due to the smell Gracias produced by the sargassum. The beach area is nice more than anything. The staff very helpful. Pedro a gentleman in the front desk went above and beyond to help me out.

Cons:

The property has everything is just outdated.

2025-08-28 • via Nuitee
A
antonio jose • family_with_children • es
10
Muy buena estancia.
Pros:

Todo perfecto, destacar el trato dado por
Pedro y Randy haciendo que nuestra estancia allá sido inmejorable, un hotel muy recomendable, gracias.

Cons:

Nada todo estuvo perfecto.

2025-08-23 • via Nuitee
I
Irene • family_with_children • it
9
L’ambiente è molto accogliente ed raffinato, colori neutri e della sabbia, e atmosfera messicana.
Pros:

Posizione, nuovo tutto ristrutturato rispetto alle foto su Booking, piscina.

Cons:

Spiaggia con sargasso

2025-08-14 • via Nuitee
V
Victor • family_with_children • fr
8
Très bon séjour
Pros:

Les parties communes , la plage et l emplacement

Cons:

Le service au bar et restaurant

2025-08-11 • via Nuitee
A
ANASTASIA • couple • gb
10
Pros:

Nice hotel with the beach and many restaurants nearby. It's located at the closed area. To get to the nearest sightseeing location you need to take taxi on the territory.

2025-08-08 • via Nuitee