Hotiday Gran Canaria Maspalomas

Hotels
Av. Touroperador Tui, 21 , Maspalomas , es

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Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Luggage storage
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent breakfast/buffet
Friendly and helpful staff (named staff praised)
Good location near dunes/sea for many guests
Family-friendly atmosphere and strong animation program
Comfortable accommodation for some guests
Pool and outdoor spaces well regarded
Perceived good value for money
Cons:
Bathroom issues: smells, bleach odor, mould
Room problems: no hot water, low water pressure, cold rooms/no heater, no kettle
Booking/arrival confusion: incorrect hotel name/address on confirmation
Noise issues (entertainment, kitchen extraction, breakfast music)
Gym quality poor
Some hot-food items served cold; pastry quality inconsistent

Categories

Cleanliness
1
Mixed signals: several guests praise general cleanliness of public areas and buffet, but multiple reports of strong bathroom smells (bleach/other odors), visible mould on bathroom ceilings and occasional unpleasant bathroom odors — overall negative impact.
Service
1
Consistently praised: numerous mentions of friendly, helpful staff (receptionist Yurena, Olga, animation team members Enrique and Mireia), early check-in and attentive service — clearly a strength.
Location
1
Generally positive: several guests note proximity to dunes/sea and pleasant surroundings, though multiple guests experienced severe confusion due to incorrect hotel name/address on booking confirmations which affected arrival — location itself is good but access info issues lower score slightly.
Room Quality
1
Several negatives: reports of cold rooms (no heater), bathroom odors, mould, lack of kettle, noisy extraction/entertainment, no hot water for periods and low water pressure — some comfortable rooms exist but multiple functional problems lower this rating.
Amenities
1
Mostly positive: strong buffet, pool and animation program praised; however gym quality is criticized and some entertainment/noise issues affect amenity experience.
Value for Money
1
Generally seen as good value by several guests (explicit 'good value for money' mentions) given the food, activities and facilities, despite some service/room issues.
Food and Beverage
1
Strong positive: breakfast and buffet frequently described as excellent and varied, with staff and food receiving praise; isolated negatives (cold hot-food items, criticism of some pastries) but overall F&B is a highlight.
Overall Experience
1
Mixed-to-positive overall: many guests describe relaxed, family-friendly atmosphere and say they enjoyed their stay, praising staff and entertainment, but recurring operational issues (booking/address errors, bathroom problems, water/temperature issues, noise) temper the overall impression to neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 18:25

Property Description

Experience the perfect getaway at Hotiday Gran Canaria Maspalomas, where comfort meets relaxation under the sunny skies of Maspalomas.

Modern Accommodations
Unwind in our air-conditioned rooms complete with free WiFi, private bathrooms, and cozy seating areas. Some rooms even boast a lovely terrace, making your stay extra special.

Recreational Amenities
Dive into our refreshing outdoor swimming pool or challenge yourself at the on-site fitness center. With evening entertainment and a vibrant kids' club, there's something for everyone in the family.

Gourmet Delights
Start your day with a delicious buffet breakfast at our restaurant, and later, relax at the bar with your favorite drink. Our multilingual staff is always on hand to cater to your needs.

Ready for an unforgettable vacation? Book your stay at Hotiday Gran Canaria Maspalomas today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
P
Philippe • couple • fr
10
Réservation de chambre à éviter ou alors bien préciser : chambres plus loin que l’entrée intérieure de l’hôtel
Pros:

L’emplacement

Cons:

Concernant la literie, un des deux matelas carrément affaissé ! (Photos à l’appui)
Chambre très bruyante avec les allées et venues des valises jour, comme nuit.
Pour le prix de cette chambre, on peut espérer plus de tranquillité aussi.
Repas pris au restaurant de l’hôtel : prix 35 euros par personne. Il y avait de la quantité mais pas de la qualité !

2026-04-10 • via Nuitee
G
GraceMarie • couple • nz
9
Pros:

Very clean, lovely modern furnishings. Staff were very helpful and professional.

Cons:

The double room was two single beds pushed together and one of the beds was shorter than the other and moved very easily.

2026-04-09 • via Nuitee
F
Fernando • couple • es
10
Pros:

El buffet de desayuno es una pasada

2026-04-04 • via Nuitee
R
Roland • couple • se
7
2026-04-04 • via Nuitee
C
Camacho • couple • us
10
2026-04-04 • via Nuitee
M
Mijancos • couple • es
2
Pros:

Los empleados de recepción muy amables

Cons:

El aire acondicionado no se podía regular y hacia mucho calor.
El agua caliente era tibia.
El teléfono no funcionaba, no se podía llamar a recepción.
En el comedor, en el desayuno nos levantamos a por otro plato y nos quitaron las cosas de la mesa y pusieron servicio nuevo, luego no se disculparon, nos ignoraron (Paco)

2026-04-03 • via Nuitee
I
Ignacio • couple • es
8
Cons:

Que ni la dirección ni el nombre del hotel que facilitan son las correctas

2026-04-01 • via Nuitee
R
Remigiusz • couple • pl
10
Pros:

wszystko

2026-04-01 • via Nuitee
A
Anne marie • couple • fr
1
Touriste booking passez votre chemin…
Pros:

Rien

Cons:

Attention Les clients booking sont logés à l’arrière dans la chambre numéro 208 où il y a un bruit d’extraction de la ventilation de cuisine tous les deux minutes et à côté d’un logement attribué aux personnel saisonnier qui sont très bruyants . Nous avons réussi à obtenir un changement de chambre mais à force d’insistance. Mauvais rapport qualité prix. Buffet soir très moyen a 35€. Il s’agit de la plus mauvaise expérience de notre séjour à grande canarie

2026-03-31 • via Nuitee
M
Morris • couple • gb
8
Pros:

Breakfast was very good.

Cons:

Bathroom smelt of bleach

2026-03-24 • via Nuitee
M
Maria Dolores • couple • es
1
2026-03-23 • via Nuitee
P
Philippe • couple • fr
8
2026-03-18 • via Nuitee
L
Laurent • couple • fr
9
2026-03-15 • via Nuitee
J
Julia • couple • de
8
2026-03-14 • via Nuitee
J
jimenez torres • family_with_children • es
10
Pros:

Lo bien situado que estaba,las instalaciones, y el personal eran un encanto

Cons:

El baño tenía bañera y prefiero ducha

2026-03-01 • via Nuitee
M
Maria Corsol • extended_group • es
10
lugar perfecto para relajarse
Pros:

En realidad todo, un ambiente familiar, instalaciones buenas, buffete excelente, personal muy agradable.

2026-02-24 • via Nuitee
B
Barbara • couple • ie
10
2026-02-22 • via Nuitee
C
Carolina • couple • es
10
Divertido y relajante
Pros:

Nos encantó el trato de algunos de sus empleados, como Yurena de recepción que fue un amor de persona y muy profesional, Enrique y Mireia del equipo de animación nos hicieron disfrutar muchísimo con sus juegos y deportes en los que participamos y su carisma y buen rollo.
Contando también con la comida del bufet y lo limpio que lo tenían todo

Cons:

El moho que había en el techo del baño y que no hubiese ventilación dentro de él.

2026-02-22 • via Nuitee
B
Betancor Díaz • couple • es
9
Pros:

Las instalaciones del hotel

Cons:

La bollería dulce del buffet de desayno

2026-02-14 • via Nuitee
F
Flamur • family_with_children • it
10
2026-02-13 • via Nuitee