Shō Hotel Penang

Hotels
Bukit Dumbar Menara VOS , George Town , my

listing image 1
Show all photos

Facilities

Non-smoking throughout
Cashless payment available
24-hour security
Self parking (surcharge)
Covered parking

Review Highlights

Pros:
Spacious rooms / big rooms
Modern, aesthetic design and good vibes
Friendly staff
Nice pool area
Comfy beds
Complimentary free drink
Good value for money (for many guests)
Some praised food items
Cons:
Inconsistent room cleaning and dusty towels
Poor maintenance: broken shower, exposed cables, repair requests not fixed
Air-conditioning very weak/noisy in some rooms
Location is a short ride from main George Town area
Fitness facilities are very limited
Breakfast/drinks service timing (only at 8AM) is inconvenient
No porter service for large luggage
Minimal kitchenette/minibar supplies and confusing projector operation

Categories

Cleanliness
1
Mixed reports: some guests called rooms 'really clean' and overall cleanliness was praised, but multiple guests reported poor room cleaning (missed cleaning, dusty towels) and disruptive cleaning during service.
Service
1
Generally described as friendly and consistently good by several guests (friendly staff, helpful service), though there were issues (no porter for large luggage, repair requests not followed through); overall service sentiment leans positive.
Location
1
Location is repeatedly noted as a short ride from the main George Town area; acceptable with a car or Grab but not in the heart of the heritage/street-food district.
Room Quality
1
Rooms praised for size and comfort (spacious, comfy bed) but several functional and maintenance issues were reported (poor/noisy AC, shower problems, exposed cables, unfinished feel).
Amenities
1
Pool and complimentary drink were positives, but the fitness area is very limited, kitchenette and minibar offerings are minimal, and some in-room equipment (projector) was confusing.
Value for Money
1
Described as offering solid value for money by guests looking for a stylish, spacious base despite some shortcomings.
Food and Beverage
1
Food receives praise (notably a popular fried fish dish) and free drinks were appreciated, but there are service/timing issues (breakfast/drinks only served at 8AM) that some guests found unacceptable.
Overall Experience
1
Many guests reported an enjoyable or 'amazing' stay with strong co-living vibes and aesthetic appeal, though others felt the property had an unfinished or poorly maintained feel; overall sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 18:37

Property Description

Discover the charm of Shō Hotel Penang, your perfect gateway to the heart of George Town.

Comfortable Accommodations: Each room is thoughtfully designed with air conditioning, a private bathroom featuring free toiletries, and a flat-screen TV to ensure a relaxing stay. Some rooms even come with a kitchenette, providing the convenience of home.

Prime Location: Nestled just miles away from popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is your ideal base for exploring the vibrant culture of the city.

Convenient Amenities: Enjoy the ease of private parking and the serenity of being surrounded by beautiful landscapes, including the nearby Penang Botanic Gardens and Penang Hill.

Elevate your travel experience and book your stay at Shō Hotel Penang today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
MARDUWATI BINTI • couple • my
8
2026-04-13 • via Nuitee
P
Patrick G • solo_traveller • my
10
2026-04-12 • via Nuitee
K
Kevin • family_with_children • ch
8
Pros:

Schönes modernes Zimmer

Cons:

wir mussten relativ weit in die Stadt fahren, da beim Tower hat es sonst nichts

2026-04-11 • via Nuitee
T
Thiaga • extended_group • my
10
2026-04-10 • via Nuitee
P
Palladio • family_with_children • my
8
2026-04-07 • via Nuitee
P
prasaadar • couple • my
10
2026-04-06 • via Nuitee
T
TAN • extended_group • my
10
Pros:

Location is very strategic and hotel is clean and staff is good and I love the food from the cafe too!

2026-04-05 • via Nuitee
V
Velu • couple • my
10
2026-04-05 • via Nuitee
L
Leo • couple • cn
8
2026-04-04 • via Nuitee
M
Mathias Huss • couple • dk
7
Pros:

Udemærket og rent værelse.

Cons:

Personalet ydede ikke den store service, og virkede ikke rigtig glad for man var der.

2026-04-03 • via Nuitee
O
Orane • couple • fr
8
Pros:

Very modern hotel. The lobby, bar, pool and other facilities were really great. The room was impressive, with a huge size and very nice decoration. The shower and bathroom were nothing short of perfect.

Cons:

The location isn't really great. It's midway between the airport and George Town but a lot of traffic in the area and not a great offer of restaurant or other touristic stuffs. Also, the hotel entrance was pretty hard to find.

2026-03-31 • via Nuitee
H
Hanani • family_with_children • my
5
Good
Pros:

Spacious room

Cons:

No iron , abit not muslim friendly

2026-03-30 • via Nuitee
Y
Yew Meng • family_with_children • my
9
Great location only if you have a car.
Pros:

The location is wonderful. It’s very central if you are driving or using e-hailing. Not great if you rely on public transport. The overall hotel is new and the staff is professional

Cons:

Some of the wall plugs are not working. Need to do routine check.

2026-03-29 • via Nuitee
H
honeybie • couple • my
9
Pros:

Bersih dan cantik..tempat strategik

2026-03-29 • via Nuitee
A
Ahmad Idriss • extended_group • my
9
Pros:

I like everything about the hotel..

2026-03-28 • via Nuitee
C
Ctleha • extended_group • my
7
Pros:

the hotel very aesthetic,good vibes,have free complimentary drink,friendly staff,good food especially fried skin fish with salted egg very crispy n so good,everyone should try if coming here🤭

Cons:

there is no staff bring your big luggage to room,the lobby not in entrance but level 9,swimming pool in front of pub for muslim mybe might be comfortable this kind of area🤗

2026-03-27 • via Nuitee
T
Tong Chong • extended_group • my
9
2026-03-25 • via Nuitee
V
VIEW • extended_group • my
7
2026-03-25 • via Nuitee
F
Fook Chua • family_with_children • my
8
Average was good, just hotel should look into the mentioned two major areas for improvement.
Pros:

1) Room is big and clean.
2) Location considers good as well if with own car.

Cons:

Two major areas for improvement:
1. Breakfast and drinks are only served at 8AM, which is not ideal and generally unacceptable for a hotel.
2. The cleaner was vacuuming the floor while guests were enjoying their drinks in the morning. Guests had to lift their legs to facilitate the cleaning. Cleaning activities should be completed before service begin to avoid disturbing guests and to maintain a clean and comfortable environment.

2026-03-25 • via Nuitee
S
Sharifah Noor Sahila • family_with_children • my
10
Amazing
Pros:

Everything

Cons:

Nothing

2026-03-25 • via Nuitee