Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
See all facilities

Review Highlights

Pros:
Excellent location by the pier with harbour/sea views
Very friendly and welcoming staff
Clean, modern and comfortable rooms with balconies
Close to restaurants, shops and beaches
Quiet nights despite island party areas
Cons:
Poor WiFi reported repeatedly
Breakfast quality/variety inconsistent; dry bread and limited options
Ancillary charges at checkout (e.g. 300 baht towel cleaning) seen as excessive
Occasional late room readiness at official check-in time

Categories

Cleanliness
1
Multiple reviews explicitly praise the hotel as very clean and well maintained; rooms described as fresh and tidy.
Service
1
Staff repeatedly described as exceptionally friendly, welcoming and helpful across many reviews.
Location
1
Consistently highlighted as an excellent location: right at the pier, close to restaurants, shops and beaches, with harbour/sea views.
Room Quality
1
Rooms described as modern, comfortable and spacious with balconies and great views in several reviews.
Amenities
1
Notable negatives: consistently poor WiFi mentioned, complaints about lack of air‑conditioned breakfast area and ancillary fees (e.g. towel cleaning charge).
Value for Money
1
Several guests felt the price was high for offered facilities; unexpected ancillary charges and limited extras reduced perceived value.
Food and Beverage
1
Mixed to negative comments on breakfast: some praise for eggs but frequent remarks about limited choice, dry bread and lack of variety or proper facilities.
Overall Experience
1
Overall experience is positive for most guests (quiet, excellent views, recommended) but marred for some by WiFi, breakfast and extra charges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 06:31

Property Description

Escape to the paradise of Phi Phi at Pier, where breathtaking sea views await just steps from Ton Sai Beach.

Luxurious Accommodations
Indulge in our elegant, air-conditioned rooms, which offer free WiFi and private bathrooms. Some rooms even feature a stunning balcony, perfect for soaking in the tropical ambiance.

Culinary Delights
Savor delectable dishes at our on-site restaurant, enjoy refreshing drinks at the bar, and wake up to a delightful breakfast with à la carte, continental, and American options to suit every palate.

Unparalleled Service
Our 24-hour front desk and attentive room service ensure that your stay is as comfortable and convenient as possible, so you can relax and enjoy every moment.

Don’t miss the chance to experience this tropical haven; your unforgettable getaway awaits at Phi Phi at Pier!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
GEMINE • family_with_children • za
9
Best location on Phi Phi. Wonderful and friendly staff add that extra touch.
Pros:

The location cannot be beat. Close to wonderful restaurants, the pier and the shopping areas. The party area is on the other side of the island and our nights were peaceful.
ALL of the staff were exceptionally friendly and welcoming.
Go for the rooms with a balcony and view of the harbour. It is worth it!

Cons:

My only complaint is that the WiFi was exceptionally bad. We had to used our own mobile data package throughout our stay.

2026-04-04 • via Nuitee
V
Victor • couple • ae
10
Comme prévu
Pros:

Franchement tout était cool, salle de bain au top, belle vue, personnel accueillant, rien à dire c’est top

Cons:

Rien

2026-04-03 • via Nuitee
D
Diego • couple • br
9
2026-04-02 • via Nuitee
S
sigrid • family_with_children • fr
9
Séjour agréable
Pros:

Bon emplacement
Établissement propre
Chambre spacieuse
Bon petit déjeuner

Cons:

Séjour agréable , un peu contrarié par un message de l’hôtel qui me disait que j’avais cassé une lampe ….après discussion, les choses se sont arrangées.

2026-03-31 • via Nuitee
O
Ove • couple • no
8
Super hotel, poor WiFi
Pros:

Nice hotel, near pier, venteskur. Clean.

Cons:

WiFi was poor!

2026-03-31 • via Nuitee
J
Jaimy • couple • nl
8
Fijn verblijf
Pros:

Mooie kamers, goede locatie en heel vriendelijk personeel!

2026-03-30 • via Nuitee
L
Leon • couple • fr
9
2026-03-30 • via Nuitee
A
Annemarie • couple • gb
10
nice modern property in centre of time
Pros:

great location overlooking the main pier
excellent breakfast
modern comfortable room
large balcony

Cons:

one room not ready at official check in time 3pm

2026-03-27 • via Nuitee
R
Roksana • extended_group • pl
10
2026-03-26 • via Nuitee
M
Michael • couple • de
9
2026-03-24 • via Nuitee
D
Daiva • couple • lt
10
2026-03-23 • via Nuitee
M
Michael Riis • couple • dk
8
2026-03-23 • via Nuitee
D
Dardo Paolucci • couple • ar
1
2026-03-23 • via Nuitee
K
Kathrine • extended_group • dk
9
Pros:

Rent og pænt. Lækre værelser og skøn udsigt.

2026-03-23 • via Nuitee
R
raphael • couple • fr
10
Pros:

Très bel établissement, avec une belle chambre et un emplacement idéal devant le port à l'arrivée des bateaux.
Personnel très sympathique , serviable et accueillant

Cons:

Le petit-déjeuner n'était pas génial , vu l'établissement il aurait pu être plus diversifié en offre de repas et avoir une pièce climatisée

2026-03-22 • via Nuitee
C
Cecilia • solo_traveller • gb
10
2026-03-21 • via Nuitee
V
Vincent • couple • us
10
Pros:

The staff, room, bed, bathroom, view, value, location, and decoration

2026-03-21 • via Nuitee
A
Andy • couple • gb
10
Excellent, quiet, amazing view
Pros:

Excellent location, great rooms, perfect view, quiet

Cons:

Nothing, it was excellent

2026-03-21 • via Nuitee
K
Krishna • couple • in
9
2026-03-20 • via Nuitee
S
Sébastien • couple • fr
9
Pros:

Nous avons passé un très agréable séjour à l'hôtel Phi Phi at Pier, le personnel est particulièrement gentil et attentionné et l' établissement est vraiment très propre.
Idéalement placé sur la promenade , à deux pas du debarcadère et des commerces et restaurants.
Également très proche de la plage de Loh Dalum beach (2 min à pied) ce qui est particulièrement appréciable.
Nous recommandons vivement.

2026-03-20 • via Nuitee