Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location right at/near the pier
Very friendly and welcoming staff
Clean, modern rooms with comfortable beds and good showers
Great breakfast with fresh options
Nice harbour/views and large balconies
Convenient for boat transfers and central for walking to restaurants/shops
Cons:
Poor/unstable WiFi reported by multiple guests
Considered pricey by several guests / questionable value for money
No pool (guests mentioned missing a pool)
Occasional extra charges or billing issues (bottled water, deposit/inspection)
At least one report of room not ready at official check-in
Long hotel layout with single entrance noted as a potential safety/egress concern

Categories

Cleanliness
1
Multiple reviews explicitly mention rooms and the property being very clean ('super clean', 'Rent og pænt', 'Établissement propre'), so cleanliness is positively noted.
Service
1
Staff are repeatedly described as exceptionally friendly and welcoming across reviews; a single report noted a missed room service day but overall service sentiment is strongly positive.
Location
1
Location is consistently praised as excellent — right at the pier, close to center, restaurants and transport — making location a standout positive.
Room Quality
1
Rooms are described as modern, comfortable with good showers, large balconies and comfy beds; one report of a room not ready at check-in but overall room quality is positive.
Amenities
1
Breakfast and balcony facilities are praised, but notable downsides include poor WiFi for several guests and the absence of a pool, giving mixed-to-neutral amenity sentiment.
Value for Money
1
Several guests call the hotel 'very pricey' or note expectations not met for the price (extra charges for water, deposit/inspection concerns); combined complaints around cost and extra fees drive a negative value perception.
Food and Beverage
1
Breakfast is frequently described as very good/excellent with options and some fresh-cooked choices, though a few small service/charge issues were reported.
Overall Experience
1
Overall stays are often enjoyable with excellent location, friendly staff and comfortable rooms, but recurring issues (price/extra charges, poor WiFi, lack of pool and occasional service hiccups) reduce the overall score to a mixed outcome.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 18:22

Property Description

Escape to the paradise of Phi Phi at Pier, where breathtaking sea views await just steps from Ton Sai Beach.

Luxurious Accommodations
Indulge in our elegant, air-conditioned rooms, which offer free WiFi and private bathrooms. Some rooms even feature a stunning balcony, perfect for soaking in the tropical ambiance.

Culinary Delights
Savor delectable dishes at our on-site restaurant, enjoy refreshing drinks at the bar, and wake up to a delightful breakfast with à la carte, continental, and American options to suit every palate.

Unparalleled Service
Our 24-hour front desk and attentive room service ensure that your stay is as comfortable and convenient as possible, so you can relax and enjoy every moment.

Don’t miss the chance to experience this tropical haven; your unforgettable getaway awaits at Phi Phi at Pier!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nadine • extended_group • ch
10
2 nuits supers à Phi phi
Pros:

Le personnel est très accueillant et aux petits soins pour chacun. La literie est hyper confortable avec des chambres spacieuses, tout était parfait. L’emplacement de l’hôtel est idéal car on se déplace à pieds, juste à côté de l’embarquadère.

Cons:

La wifi rame un peu le soir.

2026-07-16 • via Nuitee
R
rougui • couple • fr
10
2026-07-16 • via Nuitee
H
Hiribarne • couple • fr
9
Pros:

La vue de la chambre est magnifique. Le petit déjeuner est bon. Le personnel est accueillant et chaleureux !

2026-07-15 • via Nuitee
S
Stearnes • couple • au
10
Well worth the price!
Pros:

It was super close to the pier, very convenient for dragging heavy luggage to accommodation. The sea view was incredible, so much to see from the balcony and very comfy deck chairs.

Cons:

Flushing the toilet became difficult. Sometimes it would flush fine other times not so much.

2026-07-15 • via Nuitee
J
Jéssica • couple • br
9
Excelente localização e custo benefício.
Pros:

Hotel muito bem localizado, com quartos bem novinhos.
O café da manhã é bem variado, excelente mesmo.
O pessoal da recepção são muito solícitos, educados, afetuoso e fazem de tudo para atender bem, oferecem toalhas para levar para a praia e até bolsa.
O custo benefício desse hotel é excepcional.

Cons:

Melhorem o Wi-fi, é só isso que atrapalha muito!

2026-07-13 • via Nuitee
A
Annabelle • family_with_children • au
10
Loved this hotel.
Pros:

Beautiful hotel conveniently located at the Pier

Cons:

Nothing

2026-07-12 • via Nuitee
A
Anna • solo_traveller • il
9
2026-07-11 • via Nuitee
A
Ayrton • couple • br
10
2026-07-09 • via Nuitee
N
Navjeet Kaur • couple • ae
9
Pros:

Very close the pier and that’s all you want from phi phi

2026-07-05 • via Nuitee
G
Ghanem • solo_traveller • ae
10
2026-07-02 • via Nuitee
L
Lyatitima • solo_traveller • nl
9
Pros:

Great location, friendly staff

Cons:

Everything was perfect

2026-07-01 • via Nuitee
S
Salomé Salas • extended_group • ar
10
Espectacular
2026-07-01 • via Nuitee
B
Brillo • couple • gb
10
Amazing hotel
Pros:

We loved everything about this hotel
The staff are brilliant, the view overlooking the port is amazing and breakfast was good with a good selection to choose from 10/10

Cons:

Nothing

2026-06-30 • via Nuitee
A
Alexandre • couple • br
10
Pros:

Best hotel that I stayed during 25 days in Thailand. The staff is quite welcoming, the location is perfect, the room is mind blowing.

Cons:

Nothing, everything was perfect.

2026-06-28 • via Nuitee
Z
Ziqing • extended_group • cn
1
非常非常非常差，感无服务可言。
Pros:

地理位置比较好

Cons:

店里员工，我寻求任何服务，都不给予服务，动不动要求付1000泰铢才能给我服务。

2026-06-27 • via Nuitee
L
Liting • extended_group • cn
1
非常差！非常差！
Pros:

地理位置比较好

Cons:

店里员工，我寻求任何服务，都不给予服务，动不动要求付1000泰铢才能给我服务。

2026-06-27 • via Nuitee
H
Hemant • family_with_children • in
9
2026-06-26 • via Nuitee
J
Julia • extended_group • au
9
2026-06-24 • via Nuitee
V
Valeria • couple • il
10
2026-06-23 • via Nuitee
Y
yue • couple • cn
9
2026-06-23 • via Nuitee