Fifth Avenue Hotel

Hotels
Lebuh Macallum , George Town , my

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Excellent breakfast
Great location (walking distance to heritage sites and mall)
Rooftop pool (stunning, very nice)
Spacious, well-designed rooms (kitchenette options)
Friendly/helpful staff (many mentions)
Cons:
Reception/service issues for some guests (booking/extension handling)
Some amenities closed (spa, poolbar) or not in operation
Occasional A/C issues / windows couldn't close (noise/heat)
Perceived mismatch of advertised star level / value concerns
Long waits at coffee machines; buffet focused on Asian tastes

Categories

Cleanliness
1
Multiple reviews explicitly praise cleanliness: 'clean', 'very clean', 'Spacious clean room', 'diseño, limpieza' — overall clearly positive on cleanliness.
Service
1
Mixed sentiment: many guests call staff 'friendly', 'helpful' and 'warm', but a detailed review reports unprofessional reception, booking/extension mishandling and poor communication — significant negative impact on service perception.
Location
1
Consistently positive: described as 'great location', 'easy walking distance to the UNESCO heritage area, KOMTAR, Armenian Street, the jetties', good access to mall and hawker centre.
Room Quality
1
Rooms repeatedly described as spacious, well designed, with good storage, kitchenettes/walk-in robe and comfortable furnishings; one isolated comment about the bed being an issue.
Amenities
1
Mixed: rooftop pool praised as 'stunning' and 'very nice', but several amenities reported unavailable (poolbar, spa) and issues noted (windows that couldn't close, noise/heat) — overall somewhat negative.
Value for Money
1
Some guests reported a mismatch between expectations and delivery ('booked a 5*-hotel and received a 4*-house') and frustrations about booking/pricing advice from staff, reducing perceived value.
Food and Beverage
1
Breakfast is frequently praised ('fantastic breakfast', 'excellent', 'great breakfast buffet', 'good breakfast'), though some guests noted long waits at coffee machines and that the buffet is tailored to Asian tastes.
Overall Experience
1
Generally positive overall: many describe a 'fantastic stay', would stay again, highlighting staff, location, rooms and pool; however service and some amenity/value issues temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 00:21

Property Description

Experience the perfect blend of luxury and comfort at Fifth Avenue Hotel, where sophistication meets relaxation in the heart of George Town.

Luxurious Accommodations
Indulge in our elegantly designed rooms featuring air conditioning, city views, and a private bathroom. Some rooms offer kitchenettes equipped with modern amenities like a fridge and microwave, ensuring that your stay is both comfortable and convenient.

On-Site Dining and Refreshments
Start your day right with our delectable buffet and à la carte breakfast options. Unwind at our bar or savor a meal at the on-site restaurant, where culinary delights await to tantalize your taste buds.

Relaxing Amenities
Take a dip in our outdoor swimming pool or unwind on the terrace. With a 24-hour front desk, free WiFi, and business center access, our dedicated staff ensures every aspect of your stay is flawless.

Don’t miss out—book your stay at Fifth Avenue Hotel today and enjoy an unforgettable getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Chee Kuan • couple • sg
9
2026-05-16 • via Nuitee
A
Asmida • solo_traveller • my
10
The Best Stay Experienced in Penang
Pros:

Had a great stay at Fifth Avenue Hotel Penang. Clean and comfortable room, nice view, excellent and friendly staff, and the location was very convenient for food and sightseeing around Penang. Overall a smooth and pleasant stay definitely would come again!

Cons:

Nothing.

2026-05-16 • via Nuitee
A
Asmida • solo_traveller • my
10
Pros:

This is me extended from 4 days 3 Night. Extended 1 night making my stayed be 5D4N here. Had a great stay at Fifth Avenue Hotel Penang. Clean and comfortable room, nice view, excellent and friendly staff, and the location was very convenient for food and sightseeing around Penang. Overall a smooth and pleasant stay — definitely would come again!

Cons:

Nothing.

2026-05-16 • via Nuitee
S
Sue • couple • au
9
We loved it !
Pros:

Staff, room amenity. Kitchenette a bonus.

Cons:

Pillows could have been a bit softer, but eh fierst world problem

2026-05-15 • via Nuitee
W
Witter • solo_traveller • jm
10
2026-05-15 • via Nuitee
Y
Yasmina • family_with_children • ma
10
2026-05-15 • via Nuitee
N
Nicolas • couple • fr
10
Hôtel parfait et très bien situé
Pros:

Propreté, localisation et personnel.

Cons:

Ras

2026-05-15 • via Nuitee
M
Mark • couple • gb
10
Relaxed
Pros:

Incredible room and views. All staff were so friendly and helpful

Cons:

Nothing

2026-05-15 • via Nuitee
S
Sajid • couple • gb
10
Top top top.
Pros:

I was honestly so surprised at the quality of the hotel, the room and the facilities. I often stay at well known brand hotels but this was beyond better than the Hilton’s and the like.

Staff were so attentive and helpful as well as being knowledgeable.

Cons:

The lobby being on level 6 was strange but once we got used to it didn’t have a problem.

2026-05-15 • via Nuitee
A
Alexander • couple • de
10
2026-05-15 • via Nuitee
N
Nico • solo_traveller • gb
9
Pros:

Schön großes Zimmer in guter Lage, außergewöhnlicher Pool

2026-05-14 • via Nuitee
K
Kah Yen • family_with_children • my
9
Comfortable hotel
Pros:

Great location to hunt foods in George Town. Separated pantry provide comfortable place to enjoy packed food.

Cons:

A bite distance to George Town center

2026-05-13 • via Nuitee
R
Rashid • couple • my
7
Not bad
Pros:

Breakfast is good

Cons:

Location

2026-05-13 • via Nuitee
M
Meiling • couple • cn
10
Pros:

Amazing! Feel fresh and very welcomed

2026-05-13 • via Nuitee
Z
Zainon Din • couple • my
8
Recommended.
Pros:

Many convenient store surrounded.quiet & peacefull.

Cons:

Breakfast meal.not much variety .

2026-05-13 • via Nuitee
S
Shu Yun • solo_traveller • my
10
2026-05-12 • via Nuitee
C
Chen • extended_group • cn
10
Pros:

早餐很不错，河粉很好吃。

2026-05-12 • via Nuitee
A
Alexander • couple • au
8
Great location with great rooms and a great pool
Pros:

Extremely friendly staff who are supper accommodating.
Property is very clean and within a close walk to the city centre.
The roof top pool is very nice.

2026-05-12 • via Nuitee
N
Ng • couple • my
8
Pros:

Location is good

Cons:

Aircond a little tricky. Bathroom floor doesn't drain water well, construction flaw

2026-05-11 • via Nuitee
H
Hanxiang • solo_traveller • gb
10
2026-05-10 • via Nuitee