Raibu Ghent by StayC

Hotels
Universiteitstraat 13 , Ghent , be

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Facilities

Air conditioning
Family rooms
Lift / Elevator
Soundproof rooms
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Excellent central location
Clean and comfortable for many guests
Helpful/quick host communication (in several reviews)
Kitchen facilities and coffee machine
Good value/price mentioned by multiple guests
Easy check-in / access to transport
Cons:
Inconsistent customer service; at least one major service failure
Some rooms very small/cramped with small bathrooms
Occasional unpleasant odors (tobacco or cooking smells)
Limited in-room amenities (no hairdryer, scant crockery)
Worn beds in some rooms (dips)
TV access issues reported

Categories

Cleanliness
1
Generally reported as clean in many reviews ("propre", "It was clean", "camera pulita", "temizliğini beğendim"), though a few guests noted odors (food/tobacco) and inconsistent towel/linen service.
Service
1
Mixed: several mentions of quick communication and a helpful host, but at least one detailed report of very poor customer service (wrong room, no compensation, lack of housekeeping unless requested).
Location
1
Consistently praised across reviews as central and convenient for attractions and transport (many notes: "excellent location", "trams", "in the city center").
Room Quality
1
Mixed to negative: some rooms described as comfortable with good beds, others as very small, cramped (bed in kitchen), small bathrooms, worn mattresses with dips, or dark and box-like.
Amenities
1
Kitchen facilities, coffee machine and basic kitchenette praised in several reviews; occasional lack of items (limited crockery) and missing hairdryer were noted.
Value for Money
1
Several guests commented positively on price/value (good cost, would return for the price), though one guest felt the experience didn't match the paid booking.
Food and Beverage
1
Not a primary focus in reviews; only incidental mentions (coffee machine positive, unpleasant food/tobacco odors) — assigned target rating due to sparse direct feedback.
Overall Experience
1
Overall mixed: many positive stays highlighting location, cleanliness and helpful hosts, but some serious negative experiences (service failures, small/difficult rooms) lead to a neutral net impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 17:46

Property Description

Experience the vibrant charm of Ghent at Raibu Ghent by StayC, your perfect getaway!

Comforting Accommodations: Our rooms are designed with your relaxation in mind, featuring air conditioning, private bathrooms, and modern amenities. Enjoy a fresh cup of coffee with in-room coffee machines, ensuring your stay starts on the right note.

Convenient Location: Nestled just 2.6 miles from Gent-Sint-Pieters Train Station, our hotel offers easy access to nearby attractions like Boudewijn Seapark and the beautiful city of Bruges. Explore the local culture and history at your leisure!

Exceptional Amenities: Stay connected with complimentary WiFi throughout the property and take advantage of our concierge service to make your visit truly special. Selected rooms even come equipped with kitchen facilities for extra convenience.

Book your enchanting stay at Raibu Ghent by StayC now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lidia • couple • ca
8
Cons:

Everything is self check in and out. No personal except for cleaning. For any issues or concerns you need to reach the reception by phone

2026-04-04 • via Nuitee
K
K. • solo_traveller • pt
7
Pros:

Good location in the center city. Clean building.

Cons:

The lift is under your room wall, so every time that someone takes the lift, it makes some noise inside your room.
Kitchen there are few things, 2 forks , 2 spoon, 2 pan (nobody cook with few things like that)
There is no kitchen cloths, so its impossible you clean the sink.
There is water leaking when you take a shower is catastrophic .
For the price its expensive.

2026-04-04 • via Nuitee
L
Lidia • couple • ca
8
2026-04-04 • via Nuitee
Álvaro • couple • es
8
Cons:

No sé porqué no habilitan una zona para las maletas, porque sitio hay.
Y en la planta baja de entrada huele perpetuamente a cuarto de basura.
Por lo demás todo bien.

2026-04-04 • via Nuitee
L
Lidia • family_with_children • ca
8
2026-04-04 • via Nuitee
E
Erwin • solo_traveller • at
9
2026-04-03 • via Nuitee
C
Criscormit • couple • es
9
Recomendado
Pros:

La ubicación es buena, entre la estación y el centro. El check in es sencillo. La habitación está muy completa y moderna. Es cómodo y había sal, aceite y pimienta, bolsas de basura, café y pastillas de lavavajillas. El secador es bueno. Muy bien, lo recomiendo.

Cons:

Por decir algo, nos faltó papel de cocina.

2026-04-03 • via Nuitee
M
MARIVIC • family_with_children • gb
9
2026-04-03 • via Nuitee
M
Miriana • solo_traveller • it
9
2026-04-02 • via Nuitee
G
GABRIEL • solo_traveller • mx
10
Pros:

La ubicación,muy cerca del centro

Cons:

La calle donde se ubica muy sucia

2026-04-02 • via Nuitee
C
Cyrille • solo_traveller • de
7
2026-04-01 • via Nuitee
T
Tori • extended_group • no
10
Pros:

Fikk god og rask hjelp av personalet over meldinger. Fikk både sette fra oss bagasje lenge før innsjekk, samt booke en natt ekstra på kort varsel.
God planløsning, rent og sentralt!

2026-03-31 • via Nuitee
C
Caitlin • solo_traveller • au
8
2026-03-31 • via Nuitee
V
Veronica • family_with_children • es
10
Recomiendo!!
Pros:

Ubicacion excelente.Lugar limpio. Con ascensor!!! Comodo para 4 personas. Tenia cafetera con capsulas. Sillon cama comodo. Sabanas y toallas. Sistema de calefaccion .

Cons:

Nada

2026-03-31 • via Nuitee
W
wendy • couple • be
8
fijne ligging
Pros:

fijne ligging , ruime studio

Cons:

de kussens , best nog extra kussens voorzien

2026-03-31 • via Nuitee
P
Pascale • couple • be
7
Prijs kwaliteit in orde
Pros:

Prijs, ligging

Cons:

slappe , dunne kussens met als gevolg een stijve nek rest van de dag.
Lawaaierige frigo en een airco die luidruchtig aan sprong?
Gordijnen laten veel licht door

2026-03-31 • via Nuitee
D
Dev • family_with_children • gb
7
2026-03-30 • via Nuitee
C
capt • solo_traveller • ch
7
Pros:

Bon emplacement.
Chambre très propre.

Cons:

Chambre sombre.
Pas de chaînes locales de télé.
Beaucoup de bruit dans la rue très tôt le matin.

2026-03-30 • via Nuitee
P
Pedro • solo_traveller • pt
3
Terrible costumer service and staff management
Pros:

The place in general is quite nice and the hotel is very well equipped. I have stayed here multiple times in the past.

Cons:

The costumer service is basically non existent. The hotel relies on everything being automatised, as it starts to be common everywhere. However, I don't find acceptable that the hotel has zero staff and with that comes the complete incapacity to solve problems that appear to the guests. We are guests and we are expecting support when things happen. We have noone else to rely on while we are accommodated there.

In my particular case, I asked for a specific room that was never denied. When I got to the hotel, I didn't get that room. When I complained about it, the costumer service basically ignored my initial complaint. It was only when I started threatening with bad reviews that they agreed they messed up and moved me to another room (which initially was not possible, which says a lot). In the transition the hotel staff threw away the food I had in the refrigerator even though multiple warnings from my side. Then they took more than 16h (I kid you not) to contact the cleaning staff and confirm the good was thrown away. When they realized the mess up the only thing they did was "we are sorry, there is nothing we can do now". There is plenty that could have been done, anything really. Sorry is not quite acceptable for throwing away things from the costumer even when they warned extensively.

So, bottom line: in this day and age where costumer service is being neglected all over and we are all getting used to be treated like mere money sources, I refuse to accept that in a hotel, in a foreign country, the hotel takes 16h to contact the cleaning people and in the end not provide any kind of help after the mess up occurs.

They deserve the bad review because this is just a choice: let's save on costumer support and automate everything we can. The money is what matters and it will keep coming. Unless the bad reviews reflect that.

2026-03-30 • via Nuitee
J
Jean-Francois • family_with_children • fr
6
Decent but over rated for the price
Pros:

Location in the center and close to a parking lot are great

Cons:

Noise from the street. Noise is going through the window like if it was open. No possibility to open the light in the kitchen without lightening the entire room. So everybody is awake if you need to go in the kitchen early morning. Probably due to an event that week end but the price was over rated: 300€ for a night.

2026-03-30 • via Nuitee