Hotel Papagayo

Hotels
15 Av. Nte 152 Manzana 152, Lote 1, , Playa del Carmen , mx

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Facilities

Offsite parking discounted rates available
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Friendly staff
Good location
Affordable pricing
Cons:
Cleanliness issues
Old rooms
No breakfast included

Categories

Cleanliness
1
Mixed reviews; some concerns about dust and the state of towels.
Service
1
Highly positive comments about friendly and helpful staff.
Location
1
Many reviews praised the convenient and quiet location.
Room Quality
1
Some rooms were noted as outdated with inadequate soundproofing.
Amenities
1
Basic amenities; some reviews mentioned the absence of breakfast.
Value for Money
1
Affordably priced in comparison to other options.
Food and Beverage
1
No breakfast offered.
Overall Experience
1
Mixed feelings; while staff and location were praised, cleanliness and amenities fell short.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 16:58

Property Description

Discover the perfect getaway at Hotel Papagayo, nestled in the heart of Playa del Carmen.

Comfortable Accommodations – Our air-conditioned rooms provide a sanctuary for relaxation, featuring flat-screen TVs and complimentary WiFi, ensuring you feel at home during your stay.

Prime Location – With Playa del Carmen Beach just a stone's throw away and cultural hotspots like the Church of Guadalupe and Xel Ha within easy reach, adventure and exploration await right outside your door.

Exceptional Amenities – Enjoy the convenience of free private parking, friendly service, and well-equipped private bathrooms with hairdryers, plus safety deposit boxes in select rooms for your peace of mind.

Your dream vacation starts here at Hotel Papagayo. Secure your stay today for an unforgettable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Janet Guadalupe • family_with_children • ec
8
Amena y satisfactoria
Pros:

Cumplio mis espectatvas limpio buen servicio, buena ubicacion

Cons:

Nada

2026-01-12 • via Nuitee
J
Joao Paulo • extended_group • br
6
Pros:

O hotel é bem localizado, a duas quadras da famosa Quinta Avenida de Playa Del Carmen, mas longe o suficiente do barulho para permitir uma boa noite de sono. A equipe é educada e simpática, e o hotel tem uma diária bastante módica comparada à média da cidade. Os quartos têm um tamanho bom e o ventilador e o ar condicionado funcionaram bem.

Cons:

A limpeza foi um ponto que motivou contato pontual com a recepção. No primeiro dia, havia bastante pó no chão e nas prateleiras do armário. Nos dias seguintes a limpeza melhorou. Mas, ainda assim, a apresentação de itens como as toalhas, com rasgos e manchas, eclipsa os pontos positivos. Importante frisar que o hotel não oferece café da manhã mas há vários lugares nas proximidades que suprem essa lacuna.

2026-01-08 • via Nuitee
J
Jose Luis • extended_group • us
7
Pros:

El personal muy agradable y dispuesto a todo

Cons:

Los colchones son cómodos pero muy viejos. El aislamiento acústico de la habitación es nulo. No tiene ventanas al exterior, si tiene una al pasillo y entra todo el ruido a través de esta y de la puerta

2026-01-02 • via Nuitee
J
JOSE YAMIR • solo_traveller • mx
10
Pros:

Limpieza

2026-01-02 • via Nuitee
S
Salazar Vivas • extended_group • ca
10
2025-12-29 • via Nuitee
T
Tepo • couple • mx
10
Pros:

Tiene una excelente ubicación

Cons:

Entregar INE o llaves para salir

2025-12-20 • via Nuitee
L
Louise M K • solo_traveller • se
8
Perfect location for your stay in Playa
Pros:

Great location close to everything including the ADO bus . Very kind owner & staff . Roof terrace.

Cons:

All good

2025-12-11 • via Nuitee
P
Pedro • couple • es
10
Pros:

Sus empleados muy dedicados y amablesppp

2025-12-11 • via Nuitee
P
Paez • extended_group • ar
10
Genial
Pros:

El trato del personal fue excelente, la ubicación es muy buena. Cerca de la playa y de la quinta avenida.

2025-12-10 • via Nuitee
J
Javier • couple • us
8
The fare per night is low by american and mexican standars,I would really recomend this hotel.
Pros:

No free breakfast included. I wish guests will keep their conversation at a low level in the front desk.
Location,location,location very close to the food court and walking distance to Maine a ave.
Also offer a free parking space!
I will be back!

Cons:

Week coffee.

2025-12-09 • via Nuitee
J
junmin • solo_traveller • cn
7
2025-12-06 • via Nuitee
B
Berenice • solo_traveller • mx
9
Pros:

El personal muy amable y buena ubicación.

Cons:

El hotel sin duda es viejo, pero para descansar solo una noche, estuvo bien

2025-12-02 • via Nuitee
E
Ezequiel • couple • ar
10
Sitio recomendable para hospedarse
Pros:

El alojamiento es lindo y cómodo. Está bien ubicado y también muy limpio. Los recepcionistas son súper amables. Me encantó!

2025-11-26 • via Nuitee
L
Livia • family_with_children • cl
10
Excelente hotel, todos amables y excelentes
Pros:

El personal muy amable y atento, siempre pendiente de si necesitábamos algo, muy preocupados

2025-11-17 • via Nuitee
V
VITOR • solo_traveller • br
9
2025-11-16 • via Nuitee
N
Ningching • couple • hk
9
2025-11-12 • via Nuitee
G
Gonzalez • couple • cl
10
Pros:

La atención de Óscar de la recepción, muy atento y la ubicación es ideal para tour, quinta avenida y sin ruido ni fiesta que moleste para dormir

2025-11-06 • via Nuitee
E
Eva • solo_traveller • mx
10
2025-10-30 • via Nuitee
G
grumpy-traveller • extended_group • it
8
2025-10-24 • via Nuitee