Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Sauna
Non-smoking throughout
Public Bath
Cashless payment available
Key card access
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean facilities
Great breakfast
Cons:
Small rooms
Limited parking
Breakfast timing issues

Categories

Cleanliness
1
The hotel was exceptionally clean and service was very friendly.
Service
1
Staff were super friendly and helpful, ensuring a pleasant stay.
Location
1
The location is perfect for sightseeing and access to local amenities.
Room Quality
1
Rooms reported as small with limited storage space for luggage.
Amenities
1
Amenities such as the onsen and bar had great views, though the breakfast options could improve.
Value for Money
1
Good value considering the excellent breakfast and location, but rooms are small.
Food and Beverage
1
Breakfast had an amazing selection but was not diverse throughout the stay.
Overall Experience
1
Overall a satisfying experience with several highlights overshadowed by minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 17:11

Property Description

Discover a hidden gem in the heart of Otaru at Granbell Hotel Otaru, where modern comfort meets serene nature.

Elegant Accommodation
Each room is designed with your comfort in mind, featuring air conditioning and a flat-screen TV for your relaxation after a day of exploration.

Relaxing Amenities
Unwind in our sauna or take a leisurely stroll in the beautifully manicured garden, providing the perfect escape from the hustle and bustle.

Culinary Delights
Start your day with a sumptuous buffet breakfast that caters to all tastes, ensuring you’re energized for your adventures in Otaru.

Don't miss the chance to book your stay at Granbell Hotel Otaru and experience the charm of this enchanting destination!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
U
UMEMOTO • solo_traveller • jp
8
鬼コスパの宿。
Pros:

立地、清潔、綺麗、オシャレで大浴場もあり外風呂からのロケーションも素敵でした。
チェックインの時間も融通してくれて早く部屋に入れてくれたのもありがたかったです。

Cons:

値段を考えたらよくないところはないと思います。強いて言えば部屋にバスタブがないくらいです。

2026-03-07 • via Nuitee
A
Alexander • couple • us
8
Pros:

The onsen was amazing

Cons:

The breakfast hours could be a little longer

2026-03-06 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

huge breakfast options with delicious local flavor. highly recommend adding breakfast to your reservation! hotel right on the canal walk and close to lots of shopping and amenities. happy hour view amazing!

2026-03-05 • via Nuitee
C
Chiu Hui • extended_group • tw
9
2026-03-05 • via Nuitee
X
XIAOLI • couple • cn
10
Pros:

地理位置很好，周围都是可以逛的景区，房间很干净，设施齐全，床尤其舒适，是我出行这几天住得最舒服的床，还有免费的温泉，景色尤其好，值得推荐

2026-03-04 • via Nuitee
M
MAIKA • couple • jp
8
Pros:

部屋が綺麗だった。
スタッフさんの対応が良かった。
朝ごはんがとても美味しかった。
全体的に清潔感のあるホテルだった。

Cons:

思ってたよりも客室が狭かった
清掃が3泊未満だと入らず、ドアに必要な物品をかけるなども無かったため、2泊泊まったが2日目のタオルケットをフロントに取りに行かないといけなかった。

2026-03-04 • via Nuitee
T
tsuyumi • solo_traveller • jp
6
2026-03-04 • via Nuitee
C
christophe • family_with_children • fr
5
Cons:

room too small

2026-03-03 • via Nuitee
C
CHIHUI • couple • tw
8
Pros:

*位置很好，夜晚可到周圍散散步、賞美景
*頂樓吧氣氛佳

2026-03-03 • via Nuitee
S
Shakespeare • solo_traveller • au
10
Great location, great price, great rooms and great facilities! The onsen was stunning!
Pros:

Location and facilities

Cons:

Nothing negative to say about this property it was fantastic

2026-03-02 • via Nuitee
E
Elaine • couple • au
7
Cons:

Otaru canal did not look magical at all. We chose to stay in this hotel thinking it would give us a better view of canal.

2026-03-02 • via Nuitee
K
Kenneth • solo_traveller • us
10
Newly constructed property with amazing top floor onsen
Pros:

Loved the onsen especially, appreciated the lounge bar and gym access and the water dispenser stations on every floor

2026-03-02 • via Nuitee
C
Cindy • extended_group • us
10
Pros:

Really enjoyed the onsen and drink and lounge floor

2026-03-02 • via Nuitee
琮樺 • couple • tw
10
2026-03-02 • via Nuitee
S
SHIHHSIN • family_with_children • tw
10
Pros:

海鮮丼飯很新鮮

2026-03-02 • via Nuitee
T
Tsz Ching • couple • au
7
2026-03-01 • via Nuitee
A
AYAKA • couple • jp
7
観光するのには立地が良い
Pros:

露天風呂　サウナ　よかったです。
寝るだけならとても良いと思う。

Cons:

化粧するのに鏡が暗かった

2026-03-01 • via Nuitee
P
Patrick • couple • ca
8
2026-03-01 • via Nuitee
中田 • couple • jp
10
2026-02-28 • via Nuitee
J
Julien • couple • jp
8
2026-02-27 • via Nuitee