Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Sauna
Non-smoking throughout
Public Bath
Cashless payment available
Key card access
See all facilities

Review Highlights

Pros:
Excellent location by the canal
Very clean rooms and new-feeling facilities
Great onsen/outdoor baths and rooftop bar
Highly praised breakfast (variety and taste)
Good value for money
Friendly staff (majority)
Cons:
Rooms often very small/cramped (difficult to open large suitcases)
Limited/paid parking nearby
Amenities could be improved
One notably rude front-desk staff member reported
Occasional temperature issues in corridors/rooms

Categories

Cleanliness
1
Repeated mentions of very clean, new-feeling rooms and well-maintained baths and facilities.
Service
1
Generally friendly staff reported, but several reviews note one notably rude front-desk male which lowered overall service sentiment.
Location
1
Multiple comments praise the excellent location by the canal and proximity to shops, sights and dining; repeatedly described as 'fantastic' and 'just steps from the waterfront'.
Room Quality
1
Rooms described as very clean but often small/cramped; several reviewers complained about room size (unable to open large suitcases, narrow layout) and occasional temperature issues in corridors/rooms.
Amenities
1
Onsen and rooftop bar are praised, but some reviews call out limited amenities, parking shortages (paid nearby parking) and a comment that amenities could be improved.
Value for Money
1
A number of guests explicitly state the hotel is excellent value for money and worth the price.
Food and Beverage
1
Breakfast repeatedly praised for variety and taste; café views and happy-hour touches (craft beer, edamame) noted positively.
Overall Experience
1
Overall mixed: many guests very satisfied with onsen, location and breakfast, but significant negatives around room size, some amenities and an isolated poor staff interaction tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 20:47

Property Description

Discover a hidden gem in the heart of Otaru at Granbell Hotel Otaru, where modern comfort meets serene nature.

Elegant Accommodation
Each room is designed with your comfort in mind, featuring air conditioning and a flat-screen TV for your relaxation after a day of exploration.

Relaxing Amenities
Unwind in our sauna or take a leisurely stroll in the beautifully manicured garden, providing the perfect escape from the hustle and bustle.

Culinary Delights
Start your day with a sumptuous buffet breakfast that caters to all tastes, ensuring you’re energized for your adventures in Otaru.

Don't miss the chance to book your stay at Granbell Hotel Otaru and experience the charm of this enchanting destination!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
W
WAKANA • couple • jp
10
2026-04-25 • via Nuitee
K
Kyoka • couple • jp
8
2026-04-25 • via Nuitee
M
Minako • solo_traveller • jp
7
Pros:

お部屋も綺麗でしたし
大浴場も露天風呂がありゆっくりできました

Cons:

部屋からの景色が隣の屋根だったこと
が残念でした

2026-04-25 • via Nuitee
R
RYOJI • couple • jp
8
2026-04-24 • via Nuitee
S
SIMON_LOH • family_with_children • sg
8
Pleasant stay close to main attractions
Pros:

Room size is small as expected, clean and looks very modern. Beds are comfortable, though a little high, but means enough space to store any big luggage underneath it. Ample electric sockets. Wi-Fi works well. With a nice view of the canal and warehouses. Great breakfast, many variety of good quality dishes. Love its rooftop public bath and sauna. Public parking behind the hotel at a cheaper rate compared to it's in-house parking. Perfect location to nearby convenience stores and walking streets. Polite reception and restaurant staff.

Cons:

Prepare for the crowds during breakfast, as it only starts from 7am, and mind the steps inside certain section of the restaurant, not too elderly-friendly. No hook inside the bathroom. There's a driveway next to a number of big glass doors, but we can only enter through a small side door, that's weird.

2026-04-23 • via Nuitee
N
noriaki • couple • jp
10
よかった
Pros:

まくらがよかった

Cons:

ありません

2026-04-23 • via Nuitee
S
San San • solo_traveller • my
9
2026-04-23 • via Nuitee
N
Naoki • solo_traveller • jp
9
2026-04-22 • via Nuitee
S
Shin • extended_group • jp
9
良かったです
Pros:

お風呂と朝食

Cons:

部屋の布団が薄く寒かった

2026-04-21 • via Nuitee
M
MAYUMI • couple • jp
7
2026-04-21 • via Nuitee
T
TOMOMI • couple • jp
10
最&高
Pros:

スタッフさんの対応よし
眺めよし
朝ごはんもとても美味しく大満足！
小樽駅まで少し歩くが全然苦ではない距離で小樽運河目の前なので観光もしやすかった

Cons:

特になし

2026-04-21 • via Nuitee
ピコ • solo_traveller • jp
7
2026-04-20 • via Nuitee
H
Hong-Yu • solo_traveller • tw
8
2026-04-19 • via Nuitee
K
Kenichi • couple • jp
8
非日常的
Pros:

施設が綺麗でした

Cons:

大勢の観光客様が騒がしかった

2026-04-19 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-04-17 • via Nuitee
M
MEI HUI • solo_traveller • tw
10
Pros:

非常喜歡大浴場，床很舒適，環境安靜

Cons:

枕頭太軟

2026-04-15 • via Nuitee
Y
Yi hua • solo_traveller • tw
9
Pros:

An outstanding hotel! The breakfast is delightful, and the ambiance is elegant and inviting.

2026-04-15 • via Nuitee
Y
YUNG-WEN • couple • tw
10
2026-04-15 • via Nuitee
M
Minji • solo_traveller • kr
10
Pros:

시기가 잘 맞아서 그런지 모르겠지만 너무 가성비 좋게 잘 지냈습니다.
운하 바로 앞이고 뒷편은 사카이마치 거리이고 오타루역도 도보거리라서
위치나 시설 모두 좋았어요.
대욕장도 깔끔하고 잘 관리되어 있어서 잘 이용했구요.
침대도 적당하게 단단해서 완전 푹 잤구요!

2026-04-14 • via Nuitee
M
Mika • family_with_children • jp
10
Pros:

婚礼に伴い家族の宿泊先として選ばせていただきました！
おもてなしだったので、事前決済や細かなサービスの確認などでスタッフさんと連絡をとらせていただき、毎度丁寧な対応で安心感がありました！
客室や設備も素晴らしく、清潔感があり、家族も大満足でした！ありがとうございました！

2026-04-13 • via Nuitee