Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location by the canal
Very clean rooms and new-feeling facilities
Great onsen/outdoor baths and rooftop bar
Highly praised breakfast (variety and taste)
Good value for money
Friendly staff (majority)
Cons:
Rooms often very small/cramped (difficult to open large suitcases)
Limited/paid parking nearby
Amenities could be improved
One notably rude front-desk staff member reported
Occasional temperature issues in corridors/rooms

Categories

Cleanliness
1
Repeated mentions of very clean, new-feeling rooms and well-maintained baths and facilities.
Service
1
Generally friendly staff reported, but several reviews note one notably rude front-desk male which lowered overall service sentiment.
Location
1
Multiple comments praise the excellent location by the canal and proximity to shops, sights and dining; repeatedly described as 'fantastic' and 'just steps from the waterfront'.
Room Quality
1
Rooms described as very clean but often small/cramped; several reviewers complained about room size (unable to open large suitcases, narrow layout) and occasional temperature issues in corridors/rooms.
Amenities
1
Onsen and rooftop bar are praised, but some reviews call out limited amenities, parking shortages (paid nearby parking) and a comment that amenities could be improved.
Value for Money
1
A number of guests explicitly state the hotel is excellent value for money and worth the price.
Food and Beverage
1
Breakfast repeatedly praised for variety and taste; café views and happy-hour touches (craft beer, edamame) noted positively.
Overall Experience
1
Overall mixed: many guests very satisfied with onsen, location and breakfast, but significant negatives around room size, some amenities and an isolated poor staff interaction tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 20:47

Property Description

Discover a hidden gem in the heart of Otaru at Granbell Hotel Otaru, where modern comfort meets serene nature.

Elegant Accommodation
Each room is designed with your comfort in mind, featuring air conditioning and a flat-screen TV for your relaxation after a day of exploration.

Relaxing Amenities
Unwind in our sauna or take a leisurely stroll in the beautifully manicured garden, providing the perfect escape from the hustle and bustle.

Culinary Delights
Start your day with a sumptuous buffet breakfast that caters to all tastes, ensuring you’re energized for your adventures in Otaru.

Don't miss the chance to book your stay at Granbell Hotel Otaru and experience the charm of this enchanting destination!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Steven • family_with_children • us
9
2026-08-08 • via Nuitee
Y
Yuko • couple • jp
9
2026-08-08 • via Nuitee
島野 • solo_traveller • jp
8
2026-08-06 • via Nuitee
伊東 • couple • jp
9
良かった。
Pros:

全体に良かった。

Cons:

お風呂の脱衣場の配置、洗い場の少なさでした。

2026-08-06 • via Nuitee
K
KAZUKO • solo_traveller • jp
10
快適
Pros:

あたらしく清潔、お風呂が良かった

2026-08-06 • via Nuitee
영섭 • solo_traveller • kr
7
Pros:

주요 관광지와 인접. 조식 퀄리티 좋음.

Cons:

극도로 작은 방. 침대 주변으로 걸어다니기도 힘듬. 공간을 확보하기 위해 화장실 변기 구역과 샤워 구역을 나누고 침대 바로 옆에 수도전을 배치하기도 함.

2026-08-05 • via Nuitee
A
Aoi • couple • jp
8
2026-08-05 • via Nuitee
M
Mariela • couple • gb
10
Loved it! Would definitely recommend!
Pros:

Staff was helpful. Good location. Public baths were really nice

2026-08-04 • via Nuitee
S
SHIZU • solo_traveller • jp
10
2026-08-04 • via Nuitee
S
SHIZU • solo_traveller • jp
10
Pros:

ロケーション、SPA&SAUNAS
場所、設備、Staff、良い。

Cons:

なし

2026-08-03 • via Nuitee
M
Matsuda • couple • jp
10
2026-08-03 • via Nuitee
N
Natsuko • solo_traveller • jp
10
2026-08-03 • via Nuitee
J
junichi • solo_traveller • jp
9
Pros:

部屋、建物全体が清潔感があった。

Cons:

立体駐車場を利用しました。入庫前に、運転手意外は、車から荷物を持って下車しますが、荷物を一次的に置く台などがない。小さな台でも良いから設置しては、どうか!?

2026-08-02 • via Nuitee
N
naoki • couple • jp
10
また泊まらせてください
Pros:

綺麗

Cons:

特になし

2026-08-02 • via Nuitee
N
Noriko • solo_traveller • jp
9
満足95点！
Pros:

朝ご飯が美味しかったこと。トイレとシャワールームが別だったこと。

Cons:

バスタブが無いところ

2026-08-02 • via Nuitee
T
Tsai • solo_traveller • tw
10
Pros:

地點剛好在運河旁，出戶看出去就是美景，浴廁空間非常舒適，附有浴缸，很舒適的環境。

2026-07-25 • via Nuitee
E
Egor • couple • il
10
2026-07-25 • via Nuitee
T
TAKUYA • couple • jp
10
料金からもたいへんお得です。
Pros:

朝食が充実していて美味しい料理でした。

Cons:

部屋からの見晴らしが良かったが、窓の上の壁に額をぶつける事が多かった。気をつけていても2人でそれぞれ数回ぶつけた。

2026-07-24 • via Nuitee
岡本 • family_with_children • jp
10
2026-07-23 • via Nuitee
Y
Yuriko • couple • jp
9
また利用したい
Pros:

立地が最高
大浴場がよかったが、少し混雑していた
お部屋はコンパクトだったけど、使いやすかった

Cons:

じゃっかん高め

2026-07-23 • via Nuitee