Novotel Suites at Hotel Residence Acqua

Hotels
Acqua Private Residences , Mandaluyong , ph

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Non-smoking throughout
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Review Highlights

Pros:
Great location
Responsive owner (in several stays)
Amazing view
Well kept rooms / comfortable sleep
Good amenities (in some stays)
Value for money (mentioned)
Cons:
Parking denied — guest had to leave and did not receive a refund
Owner unresponsive in at least one booking (refund issue)
Missing or faulty in-room items (lights not working, no hairdryer)
Kitchen badly equipped
Gym inaccessible/closed when needed
Early check-in charged (300 PHP/hr reported)

Categories

Cleanliness
1
Rooms described as 'well kept' and guest had a 'nice sleep' — cleanliness is viewed positively.
Service
1
Mixed service: several mentions of responsive/quick owner contact and a very nice owner, but one serious complaint of an unresponsive owner who did not refund.
Location
1
Repeatedly described as 'great' or 'ideal' location and 'at Novotel' — location is a clear strength.
Room Quality
1
Mixed room quality: amazing view and tidy flat but described as tiny; issues reported with lights and lack of hairdryer/kitchen equipment.
Amenities
1
Amenity problems noted: parking denial (major issue), no hairdryer, poorly equipped kitchen, and gym access problems (closed when needed).
Value for Money
1
One review explicitly calls it good value; however service/parking problems reduce perceived value for some guests.
Food and Beverage
1
Not mentioned in the reviews; no information available.
Overall Experience
1
Overall mixed experiences: several smooth stays with good location and service, but a serious negative incident (denied parking, no refund) significantly harmed overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 22:37

Property Description

Experience ultimate luxury at Novotel Residences Hotel Manila by Jolly Luxe Suites, where comfort meets convenience.

Outstanding Amenities
Indulge in our beautiful outdoor swimming pool nestled in a serene garden, providing the perfect escape after a day of exploring the vibrant city. Complimentary WiFi ensures you stay connected while our 24-hour front desk is always ready to assist you.

Culinary Delights
Savor exquisite flavors at our restaurant, offering a diverse selection of both local and international dishes. Special dietary needs are catered for, with vegetarian, dairy-free, and halal options available upon request.

Spacious Comfort
Unwind in our elegant, air-conditioned rooms equipped with modern conveniences such as flat-screen TVs, microwaves, and refrigerators. Each room also features a private bathroom for your utmost privacy and convenience.

Don’t miss out on an unforgettable stay—book your escape today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Gwendolyn • couple • bn
8
A good base
Pros:

It was far from the madding crowd

Cons:

Checking in was a nightmare but eventually it turned out ok as Jane was pleasant & accommodating.

2026-04-24 • via Nuitee
S
sager • solo_traveller • ph
10
Perfect stay! Comfortable, stylish, & peaceful. If you’re looking for a relaxing getaway, this is it
Pros:

An exceptional stay from start to finish. The unit is beautifully maintained, with a relaxing ambiance and stunning views. Everything was thoughtfully prepared for comfort and convenience. Highly recommended for anyone looking for a premium and peaceful stay.

Cons:

Nothing

2026-04-13 • via Nuitee
E
Elizabeth • couple • es
9
2026-03-31 • via Nuitee
F
Franck • solo_traveller • fr
8
2026-02-26 • via Nuitee
G
Gintas • solo_traveller • lt
9
2026-02-12 • via Nuitee
D
Deborah • solo_traveller • fr
10
2026-01-25 • via Nuitee
P
Peeyoosh • couple • in
1
Do not book if you have a car to park
Pros:

It’s at Novotel

Cons:

It’s not part of the Novotel on services side. It’s a private owned serviced apartment. So Novotel doesn’t pay any attention. We were denied parking and had to wait for more than one hour still the parking wasn’t available so we had to depart from the premises without staying. The owner was non responsive and didn’t refund the amount.

2026-01-20 • via Nuitee
J
Joel • couple • au
10
Great location and value for money
Pros:

Great location, responsive to enquiries and good amenities

Cons:

NIL

2026-01-08 • via Nuitee
F
Franciska • couple • hu
10
Pros:

We booked this place suddenly (on the day when we checked in), but the owner contacted immediately and got the key so fast.
The view from the room is amazing, definetely choose this place next time as well.

2026-01-06 • via Nuitee
S
Sebastian • couple • de
9
2026-01-05 • via Nuitee
V
Verena • solo_traveller • at
7
Pros:

Location and facilities were good.

Cons:

Not all lights were working, no hairdryer, kitchen badly equipped. Owner wanted to have 300 PHP per hour for early check-in.

2026-01-05 • via Nuitee
V
Varun • solo_traveller • in
10
2025-12-10 • via Nuitee
R
Riccardo • couple • it
8
Very nice and convenient
Pros:

Location is ideal
Owner is very nice
The flat is tiny but well kept, had nice sleep

Cons:

Couldn’t access the gym, my bad it was Monday and was closed.

2025-12-06 • via Nuitee
R
Rafal • couple • pl
10
2025-11-28 • via Nuitee
R
Rafal • couple • pl
10
2025-11-28 • via Nuitee
Y
Yazeed • extended_group • sa
10
Pros:

I booked this room with other 2 rooms , all of them were exceptionally clean and spacious, the I can’t thank the staff enough for their amazing services and hospitality, I strongly recommend booking with them

2025-09-15 • via Nuitee
K
Katherine • couple • au
9
Beautiful apartment, great location and helpful staff!
Pros:

Fantastic location, amazing view of Manila. Good proximity to a mall, and about a 20mn walk to find some good restaurants and nightlife. Jhane met us with keys, and it was a smooth check-in process. Beautiful apartment with a very comfortable bed and GREAT air conditioning!

Cons:

It was smaller than expected, but that’s didn’t matter

2025-08-20 • via Nuitee
M
M'hamed • couple • ma
8
2025-08-09 • via Nuitee
B
Brett • couple • au
7
Some teething problems as it is a new listing although location is good.
Pros:

Location was great. Check in was a runaround. For the start of the trip, it was an ideal cost-effective stay. Room manager was fantastic and assisted with issues regarding Netflix etc. Jhoan was all about ensuring we were happy.

Cons:

The kitchen was poorly catered. I had to go and buy wine glasses, toaster and frying pan. We were lacking spoons and knives although made do with what was there. The apartment was only new to the platform and the manager was going to fix it although we were going to be gone prior to this occurring. Our disappointment was that we booked the room due to the kitchen and with the typhoons order in was too long. We needed to cook our own meals each day, and it was problematic to start with. It would also be nice to have an option to have the room serviced.

2025-07-28 • via Nuitee
C
chris • solo_traveller • au
8
Short but very sweet
Pros:

Fantastic Agent

Cons:

No tea bags etc 😢

2025-07-09 • via Nuitee