ARKA Tulum

Hotels
Rio Otate Calle 37 , Tulum , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Safety deposit box
Tour desk
Car hire
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Review Highlights

Pros:
Hotel concept/design
Private pool
Friendly, attentive staff (Leyda, Jay, Brayan)
Mayan ceremony
Good value for money
Privacy and remoteness
Very clean
On-site restaurant and bar
Excellent cocktails
Cons:
Insufficient bedside reading light
No bench/table for luggage
Remote location — car recommended
Poor road/arrival lighting at night

Categories

Cleanliness
1
Explicitly described as "Very clean" in one review; overall cleanliness is a clear positive.
Service
1
Multiple reviews praise staff by name (Leyda, Jay, Brayan) and describe service as excellent and attentive.
Location
1
Mixed comments: described as a bit remote (car recommended) and the access road/arrival lighting is poor at night despite one note that the hotel is a few minutes from the center.
Room Quality
1
Room amenities had specific negatives (insufficient bedside reading light; no bench/table for luggage) though private pool and design were appreciated.
Amenities
1
Positive mentions of a small private pool, on-site pool, restaurant and bar; amenities are a plus for relaxation.
Value for Money
1
One review explicitly cites a "super rapport qualité prix" (great value), indicating good perceived value.
Food and Beverage
1
Bartender and service at meals are praised (delicious cocktails, attentive waiter), indicating positive F&B sentiment.
Overall Experience
1
Several reviewers call the stay wonderful/exceptional and note tranquility and privacy; however, location and some room shortcomings temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-27 18:51

Property Description

Nestled in the heart of Tulum, ARKA Tulum offers a luxurious escape just minutes from ancient wonders and vibrant city life.

Luxurious Accommodations
Every room is designed for comfort and relaxation, featuring air conditioning, free WiFi, and private bathrooms to ensure your stay is nothing short of exquisite.

Gourmet Dining Experience
Start your mornings right with a complimentary continental breakfast, served at our on-site restaurant where delightful flavors meet impeccable service.

Relaxing Amenities
Unwind by our stunning outdoor swimming pool or stroll through our beautiful garden, offering the perfect oasis for peace and tranquility.

Don’t miss this dreamy getaway, book your stay at ARKA Tulum today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
catherine • couple • fr
10
Séjour parfait ! Tout était très bien à recommander 🤩
Pros:

Très bonne ambiance
Personnels sympathiques

Cons:

Rien

2026-04-15 • via Nuitee
C
Cristina • couple • fr
10
Calme et zenitude!
Pros:

Petit hôtel qui a ouvert il y a peu.
Le personnel est très agréable et donne de bonnes recommandations si vous voulez connaître les alentours. Belle piscine avec bar et musique. Les chambres sont amples pas de tv pour être vraiment dans un cadre zen. La douche est à l’extérieur de la chambre à l’air libre, notre chambre avait un jacuzzi à l’extérieur. Très calme et dépaysant. Vaut le coup rapport qualité prix en ce moment. La zone se développe autour. Quelques détails concernant les finitions, portes, peinture à entretenir, chaises en plastique blanc qui ne vont pas du tout avec le cadre, rideaux de douche qui ne vont pas non plus. Des petits détails qui peuvent être corrigés.

Cons:

RAS

2026-04-07 • via Nuitee
G
Giulia • couple • it
1
Hi, We wanted to share some feedback about our stay so far, as unfortunately it didn’t meet the expectations set by a 5
Pros:

-

Cons:

-

2026-03-31 • via Nuitee
L
Lucy • solo_traveller • gb
8
Pros:

Amazingly beautiful and relaxing. Lovely helpful staff. Delicious food

Cons:

The air-conditioning unit was placed facing the bed and it blew a musty smell of damp rooms directly into the face.
Would be great to solve this issue in an otherwise lovely room

2026-03-27 • via Nuitee
G
Gilles • couple • fr
8
Pros:

Le concept de l'hôtel
La petite piscine privée
Le personnel
La cérémonie maya

Cons:

Lumière près du lit insuffisante pour lire
Manque un banc ou une table pour poser les valises

2026-03-19 • via Nuitee
D
Dayra • extended_group • ca
10
Pros:

Nuestra estancia en Arka Tulum fue realmente maravillosa. Desde el primer momento se siente un ambiente de tranquilidad que invita a desconectarse y disfrutar del ritmo relajado de Tulum. El diseño del hotel es moderno, elegante y muy armonioso con el entorno natural.
Uno de los mayores puntos fuertes de nuestra experiencia fue el servicio. Queremos agradecer especialmente a Leyda, siempre estuvo atenta a cualquier solicitud, brindándonos excelentes recomendaciones y asegurándose de que todo estuviera perfecto. Su amabilidad y calidez realmente marcan la diferencia.
También queremos mencionar a nuestro mesero favorito, Jay, siempre dispuesto a ofrecer un servicio impecable y a compartir muy buenas recomendaciones gastronómicas. Su atención hizo que cada comida fuera aún más agradable.
Y por supuesto, el bartender Brayan merece una mención especial. Sus cócteles son absolutamente deliciosos; sin duda, de los mejores que probamos en todo Tulum.

Cons:

El único aspecto a tener en cuenta es la ubicación. Recomendaría alquilar un auto para tener mayor facilidad de movilidad hacia diferentes zonas de Tulum. Además, la carretera podría beneficiarse de mejor iluminación cuando se llega al hotel durante la noche.

2026-03-16 • via Nuitee
K
Kevin • solo_traveller • fr
10
Pros:

Super rapport qualité prix de l’hôtel. Personnel vraiment génial et serviable. Très peu de chambres donc beaucoup d’intimité. Très bonne expérience dans l’ensemble

2026-03-16 • via Nuitee
C
Christine • solo_traveller • us
10
Lovely
Pros:

I liked the privacy and remoteness

2026-03-16 • via Nuitee
D
Diana • couple • lv
10
2026-03-08 • via Nuitee
M
Mooza • couple • qa
8
Pros:

Very clean beautiful

2026-01-30 • via Nuitee
N
Nicolás • solo_traveller • mx
10
An Exceptional Stay!
Pros:

Arka es un hotel nuevo que ofrece restaurante, bar y una alberca perfecta para relajarse, todo a pocos minutos del centro. El servicio del personal fue verdaderamente excelente.

2025-12-06 • via Nuitee