MS Collection Arouca - Mosteiro de Arouca

Hotels
Largo Santa Mafalda , Arouca , pt

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Very friendly, attentive and professional staff
Excellent breakfast (multiple mentions)
High-quality hotel restaurant with good value
Beautifully restored building and tasteful decoration
Quiet, central location with attractive gardens
Comfortable rooms reported by several guests
Cons:
Spa/pool water temperature too cold
Interior pool small and SPA area too cold
Slippery flooring in spa (safety concern)
Access to hotel on foot can be muddy; would benefit from a walkway
Some rooms are small and at least one mattress considered too soft
Hygiene concern: guest wearing shoes in spa/pool area

Categories

Cleanliness
1
Multiple guests explicitly praise cleanliness and pleasant smells; overall housekeeping and staff attention to cleanliness are positive, with a single hygiene concern in the spa area noted by one guest.
Service
1
Very strong, repeated praise for attentive, friendly and professional staff; many reviews highlight exceptional service and staff responsiveness to requests.
Location
1
Highly regarded — in the historic centre, quiet yet central, with pleasant gardens and good access to the town; a few mentions of difficult pedestrian access in wet weather.
Room Quality
1
Mixed comments: some guests report very large, comfortable rooms, while others note small rooms and a too-soft mattress; the variability and several negative room-specific remarks significantly impacted some stays.
Amenities
1
Multiple consistent complaints about spa/pool facilities: cold interior pool temperature, insufficient heating in SPA area, small interior pool, slippery flooring (safety concern), and at least one hygiene incident (guest in shoes in pool area) — these recurring issues substantially detract from amenities.
Value for Money
1
Generally positive: guests note the restaurant is reasonably priced and good value, and overall quality justifies the price for many visitors.
Food and Beverage
1
Very positive: repeatedly praised breakfast described as excellent/divine and the hotel restaurant receives multiple strong compliments for quality and adherence to local traditions.
Overall Experience
1
Overall stays are frequently described as exceptional, peaceful and memorable, but recurring amenity and room issues temper the aggregate experience, resulting in a net neutral overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 00:59

Property Description

Discover the enchanting MS Collection Arouca - Mosteiro de Arouca, your ultimate retreat nestled in the heart of Arouca.

Luxurious Accommodations: Experience exquisite comfort in our air-conditioned rooms, thoughtfully designed with modern amenities, including a flat-screen TV, an electric kettle, and stunning mountain views.

Rejuvenating Facilities: Dive into relaxation with our seasonal outdoor swimming pool, indoor sauna, and invigorating hammam, or keep active in our state-of-the-art fitness center. Your wellness journey awaits!

Family-Friendly Fun: Enjoy delightful evenings with our evening entertainment and let the kids explore in our dedicated kids' club, ensuring memorable moments for guests of all ages.

Luxuriate in our first-class offerings and create unforgettable experiences. Book your stay with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Tue, Jan 27, 2026 until Wed, Apr 1, 2026
Swimming pool: Closed from Wed, Sep 30, 2026 until Thu, Apr 1, 2027

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Goncalves • extended_group • fr
10
Très bien . Nous y retournerons c’est une certitude un peu plus longtemps
Pros:

La disponibilité du personnel et la propreté

2026-03-21 • via Nuitee
C
Carlos • couple • pt
9
2026-03-17 • via Nuitee
M
Martins • couple • pt
9
Excepcional
Pros:

Simpatia de todo o staff sempre pronto a satisfazer todos os nossos pedidos

Cons:

Achei o quarto pequeno

2026-03-16 • via Nuitee
P
Paula • couple • pt
10
Excelente, espero lá voltar em breve, ficou muita coisa por ver.
Pros:

Atendimento espetacular. Fizemos alguns pedidos extras que forma sempre atendidos e tratados com muito profissionalismo. Pequeno-almoço muito acima da média e um atendimento de todos os funcionários muito virado para a satisfação do cliente, excelente a todos os níveis.

Cons:

Nada

2026-03-16 • via Nuitee
J
Joaquim • couple • pt
10
Foi muito repousante.
Pros:

Gostei do jardim e o pequeno almoço era muito bom.

Cons:

Gostei de tudo.

2026-03-13 • via Nuitee
J
José Soares • family_with_children • pt
10
Excelente escapadinha no coração do centro histórico de Arouca
Pros:

Gostei da sobriedade dos espaços e da decoração, do valor patrimonial do edifício e do respeito demonstrado por esse valor na execução da obra, bem como do atendimento e da atenção de todos os funcionários.

Cons:

Os pontos menos positivos foram o pavimento escorregadio na área do spa e a dimensão reduzida da piscina interior, bem como as arestas do tanque.

2026-02-23 • via Nuitee
R
Ricardo • couple • pt
5
2026-01-22 • via Nuitee
F
Florbela • family_with_children • fr
10
Excellent séjour d’un calme comme j’avais besoin en plein centre ville
Pros:

Top. Excellente décoration très bien rénové.

Cons:

excellent. Rien à amélioré peut être juste l’accès à l’hôtel en hiver. Sol boueux
Personnel aux petits soins top du top Arouca en avait besoin. J’y retournerais

2026-01-20 • via Nuitee
M
Maria Luisa • solo_traveller • pt
10
2026-01-20 • via Nuitee
A
Almerinda • couple • fr
10
Merveilleux
2026-01-19 • via Nuitee
C
Catarina • couple • pt
9
2026-01-19 • via Nuitee
I
Isabel • couple • pt
10
Um fim de semana espetacular!
Pros:

O restaurante era magnífico. O quarto era enorme , a cama confortável e o pequeno almoço excelente. Os funcionários foram extremamente simpáticos e muito disponíveis.
Excedeu as expectativas e adorámos.

Cons:

Nada a referir.

2026-01-19 • via Nuitee
P
Paulo • couple • pt
10
2026-01-19 • via Nuitee
S
Sara • couple • pt
8
Cons:

Da temperatura da água da piscina interior. Único aspecto de melhoria.

2026-01-18 • via Nuitee
E
Eduardo • couple • pt
10
A voltar
Pros:

Dos funcionários !!! De uma simpatia e atenção excepcionais ! Obrigado.

2026-01-11 • via Nuitee
D
Daniela • couple • pt
8
Pros:

O quarto, o espaço muito bonito

Cons:

Colchão um pouco mole.
Água fria no spa

2026-01-11 • via Nuitee
D
Daniela • couple • pt
10
2026-01-06 • via Nuitee
L
Lia • couple • pt
10
Pros:

O pequeno-almoço é maravilhoso, o restaurante do hotel também e os funcionários são todos impecáveis. Sem dúvida que queremos voltar, o hotel estava muito calmo e tem um jardim muito bonito.

Cons:

nada, gostamos de tudo

2026-01-05 • via Nuitee
J
Joaquim • couple • pt
10
2026-01-05 • via Nuitee
F
Francisco • couple • pt
10
Pros:

O hotel é lindo e está muto bem recuperado. O pequeno-almoço é fantástico! O restaurante é muito bom e com preços razoaveis. Staff 5 estrelas!

Cons:

A zona do SPA podia ser mais quente, assim como a piscina interior. De resto, nada a apontar!

2026-01-05 • via Nuitee