Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions, named staff praised)
Clean rooms and public areas
Good breakfast and breakfast quality
Convenient location near metro / easy access
Pool and kids club available
New hotel feel / well-maintained public areas
Good overall value for many guests
Cons:
Serious room-service billing/refund issue reported (duplicate charge, refusal to refund)
Plumbing problems: often clogged sinks
Hot water stability issues (sudden switches to scalding)
Small rooms / lack of balcony causing drying issues
Pool area sometimes small/crowded
Minibar prices considered expensive
Some guests note distance from Dubai city centre

Categories

Cleanliness
1
Multiple guests explicitly praised cleanliness (e.g., 'Clean and great value', 'clean and correct', 'the cleanliness of the place'), indicating generally clean rooms and public areas.
Service
1
Numerous strong positive mentions of staff and individual employees (Mark, Shyama, Ritu, Ahmed, Usman) and phrases like 'Service was excellent' and 'super personnel', but at least one serious complaint about billing/refund handling reduces the net sentiment to mildly positive.
Location
1
Several guests noted a convenient location near the metro and good access to many places, while a few mentioned being somewhat far from Dubai city centre; overall a neutral/mixed location sentiment.
Room Quality
1
Multiple concrete problems reported: frequently clogged sinks, sudden hot-water spikes causing scalding, small rooms or lack of balcony causing drying issues, and general maintenance/facility complaints — overall notably negative for room quality.
Amenities
1
Amenities received positive mentions (pool, kids club, breakfast buffet, readily available irons/towels); some guests found the pool area small/crowded and minibar expensive, but overall amenities are seen as a strength.
Value for Money
1
Several guests explicitly called it 'great value' or said price matches quality, though a few complaints about price/minibar and one billing incident temper the view; overall slightly positive on value.
Food and Beverage
1
Breakfast and dish quality were praised by multiple guests, but a severe negative incident with room-service billing and refusal to refund a prepayment creates a net slightly negative sentiment for F&B operations.
Overall Experience
1
Many guests described an excellent or superb stay and recommended the hotel, but the serious billing/refund incident and several room-related issues produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 15:33

Property Description

Escape to luxury at Khalidia Palace Hotel Dubai by Mourouj Gloria, your ultimate destination for an unforgettable stay in the heart of Dubai.

Exquisite Accommodations
Indulge in our elegantly designed air-conditioned rooms featuring modern amenities such as flat-screen TVs, minibars, and private bathrooms complete with bidets. Select rooms even offer kitchenettes for your convenience.

Unmatched Amenities
Relax by our serene outdoor swimming pool or rejuvenate in our sauna. For the active guests, our fully equipped fitness center and fun-filled kids' club will keep everyone entertained.

Culinary Delights
Savor delicious flavors with our buffet or halal breakfast served daily at the hotel restaurant, ensuring your mornings start off right.

Experience the vibrant energy of Dubai and make lasting memories. Book your stay at Khalidia Palace Hotel Dubai today for an exquisite escape!

Important information:

We welcome your furry companions to join you during your stay at our hotel up to 10kg. To ensure a comfortable experience for both you and your pet, we kindly ask that guests inform us in advance and pre-book their pet with the hotel. This allows us to confirm the availability of pet-friendly rooms and ensure that your accommodations are suitable for your beloved pet.

Please note that we have a limited number of pet-friendly rooms available, and allocation is subject to availability. We encourage guests to book early to secure their pet-friendly accommodations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Q
Queenie Charlene • solo_traveller • ph
3
Cons:

The access to the parking area was extremely tight, and despite having a confirmed and paid booking, the security guard refused to let us enter. He insisted that we had to check in first, even though we had already confirmed our reservation and there was no other way to access the property, i need to reverse.

There was another car was waiting behind us, I was forced to reverse in a very confined space as instructed by the security guard. Unfortunately, my car hit the wall, causing damage to the side mirror. There were also pedestrians walking behind the vehicle, making the situation even more dangerous. Thankfully, no one was injured.

This entire experience was very stressful and could have been avoided with better parking access and clearer procedures for guests with confirmed bookings. It was a very disappointing experience and not the level of service I expected.

2026-07-25 • via Nuitee
D
Daren Yann Ervin • couple • mu
10
I couldn’t have dreamed of a better place to spend my holiday in Dubai. I highly recommend Khalidia Palace to anyone loo
Pros:

I had an amazing stay at Khalidia Palace. The room was beautiful, the atmosphere was relaxing, and the elegant blend of modern design with traditional Dubai-inspired décor made the entire experience truly immersive.

Breakfast was included in our package and offered an impressive variety of delicious options to suit every taste.

What made our stay even more memorable was the exceptional staff. Everyone was incredibly friendly, always welcoming us with a smile, and eager to help whenever needed.

2026-07-24 • via Nuitee
A
Ali • solo_traveller • iq
8
Pros:

الفطور ممتاز

2026-07-24 • via Nuitee
M
Mamdouh • couple • eg
8
فندق مريح وجيد
Pros:

موظفين الاستقبال ممتازين ومتعاونين جدا وخاصه احمد المصري

Cons:

الاسانسيرات بطيئه

2026-07-23 • via Nuitee
A
Abdulrahim • solo_traveller • ps
8
Very good location, outstanding staff, and a comfortable stay
Pros:

I had a very pleasant stay at this hotel. Although I only stayed for one night, everything was very nice. The location is excellent and very convenient, and the staff were exceptionally friendly and helpful.

I would especially like to thank Shayma and Ahmad for their outstanding hospitality. They were kind, professional, and always willing to help. They also offered me a late check-out until 6:00 PM for a very reasonable additional fee, which was extremely convenient and greatly appreciated.

Cons:

There was nothing major that I didn't like. If I could suggest a couple of improvements, I think the breakfast could offer a greater variety of options. Also, the elevators were a bit slow, and during busy times it seemed that the hotel could benefit from having more than two elevators.

Overall, I had a great experience and would definitely consider staying here again.

2026-07-22 • via Nuitee
Z
Zia Ur Rahim • couple • ae
10
2026-07-22 • via Nuitee
Z
Zia Ur Rahim • solo_traveller • ae
10
2026-07-22 • via Nuitee
F
Fleurdeliz Joy • couple • ae
10
Thank you..
Pros:

Friendly staff

Cons:

It was mentioned “valet” during reservation, but was self parked when we got there, but it was ok

2026-07-21 • via Nuitee
T
TIAGO • couple • br
10
2026-07-21 • via Nuitee
وليد • couple • om
8
ممتاز
Pros:

الافطار متنوع ووممتاز والموظفون معك

Cons:

كل شي

2026-07-21 • via Nuitee
D
Dr Hassan Yousef • couple • ae
10
2026-07-21 • via Nuitee
O
Otba • couple • iq
1
2026-07-21 • via Nuitee
M
Mary Ann • couple • ae
10
Pros:

⭐⭐⭐⭐⭐ Exceptional Stay!

I had an amazing experience at this hotel. From the moment I arrived, the staff welcomed me with genuine warmth and professionalism, making me feel valued throughout my stay. The room was spotless, spacious, and beautifully maintained, with a very comfortable bed that ensured a restful night’s sleep.

The hotel’s facilities were excellent, and everything was well organized. The location was perfect, providing easy access to nearby attractions, restaurants, and public transportation. Breakfast offered a great variety of fresh and delicious options, and the overall atmosphere was peaceful and relaxing.

What impressed me the most was the outstanding customer service. Every staff member went above and beyond to ensure my stay was comfortable and memorable.

I highly recommend this hotel to anyone looking for exceptional hospitality, cleanliness, comfort, and great value for money. I will definitely return on my next visit!

2026-07-20 • via Nuitee
H
Hani • family_with_children • sa
10
شكرا
Pros:

شكراً

Cons:

المفارش

2026-07-20 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

جميل وقريب من جميع الاحتياجات

2026-07-20 • via Nuitee
H
Hani • family_with_children • sa
10
نشكر استضافتكم
Pros:

المكان والموقع وحسن الاستقبال

Cons:

الاهتمام بالمفارش

2026-07-20 • via Nuitee
D
dyab • couple • sa
8
رحله جميلة في مكان جميل
Pros:

الهدوء - الخصوصية - قرب الخدمات الموطفين النظافة فطور متنوع - مواقف سيارات واسعه الفندق رائع جدا

2026-07-20 • via Nuitee
فاطمة • couple • sa
2
2026-07-20 • via Nuitee
برغش • extended_group • kw
10
2026-07-19 • via Nuitee
A
Ayman • solo_traveller • eg
9
thanks for all the staff
Pros:

breakfast is excellent and also the location i like it.

Cons:

nothing

2026-07-18 • via Nuitee