Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions, named staff praised)
Clean rooms and public areas
Good breakfast and breakfast quality
Convenient location near metro / easy access
Pool and kids club available
New hotel feel / well-maintained public areas
Good overall value for many guests
Cons:
Serious room-service billing/refund issue reported (duplicate charge, refusal to refund)
Plumbing problems: often clogged sinks
Hot water stability issues (sudden switches to scalding)
Small rooms / lack of balcony causing drying issues
Pool area sometimes small/crowded
Minibar prices considered expensive
Some guests note distance from Dubai city centre

Categories

Cleanliness
1
Multiple guests explicitly praised cleanliness (e.g., 'Clean and great value', 'clean and correct', 'the cleanliness of the place'), indicating generally clean rooms and public areas.
Service
1
Numerous strong positive mentions of staff and individual employees (Mark, Shyama, Ritu, Ahmed, Usman) and phrases like 'Service was excellent' and 'super personnel', but at least one serious complaint about billing/refund handling reduces the net sentiment to mildly positive.
Location
1
Several guests noted a convenient location near the metro and good access to many places, while a few mentioned being somewhat far from Dubai city centre; overall a neutral/mixed location sentiment.
Room Quality
1
Multiple concrete problems reported: frequently clogged sinks, sudden hot-water spikes causing scalding, small rooms or lack of balcony causing drying issues, and general maintenance/facility complaints — overall notably negative for room quality.
Amenities
1
Amenities received positive mentions (pool, kids club, breakfast buffet, readily available irons/towels); some guests found the pool area small/crowded and minibar expensive, but overall amenities are seen as a strength.
Value for Money
1
Several guests explicitly called it 'great value' or said price matches quality, though a few complaints about price/minibar and one billing incident temper the view; overall slightly positive on value.
Food and Beverage
1
Breakfast and dish quality were praised by multiple guests, but a severe negative incident with room-service billing and refusal to refund a prepayment creates a net slightly negative sentiment for F&B operations.
Overall Experience
1
Many guests described an excellent or superb stay and recommended the hotel, but the serious billing/refund incident and several room-related issues produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 15:33

Property Description

Escape to luxury at Khalidia Palace Hotel Dubai by Mourouj Gloria, your ultimate destination for an unforgettable stay in the heart of Dubai.

Exquisite Accommodations
Indulge in our elegantly designed air-conditioned rooms featuring modern amenities such as flat-screen TVs, minibars, and private bathrooms complete with bidets. Select rooms even offer kitchenettes for your convenience.

Unmatched Amenities
Relax by our serene outdoor swimming pool or rejuvenate in our sauna. For the active guests, our fully equipped fitness center and fun-filled kids' club will keep everyone entertained.

Culinary Delights
Savor delicious flavors with our buffet or halal breakfast served daily at the hotel restaurant, ensuring your mornings start off right.

Experience the vibrant energy of Dubai and make lasting memories. Book your stay at Khalidia Palace Hotel Dubai today for an exquisite escape!

Important information:

We welcome your furry companions to join you during your stay at our hotel up to 10kg. To ensure a comfortable experience for both you and your pet, we kindly ask that guests inform us in advance and pre-book their pet with the hotel. This allows us to confirm the availability of pet-friendly rooms and ensure that your accommodations are suitable for your beloved pet.

Please note that we have a limited number of pet-friendly rooms available, and allocation is subject to availability. We encourage guests to book early to secure their pet-friendly accommodations.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Akrm • couple • iq
8
اتمنى لكم التوفيق و النجاح كانت اقامة مميزة
Pros:

كل الشكر و التقدير و الاحترام لجميع الموظفين الكرام و خاصة الانسة سلسبيل محترمة جدا و راقية
المكان جميل وهادئ
من موقع و خدمات

Cons:

كل الامور طيبة لكن اتمنى في المستقبل ان يهتموا. ب قصة التبريد بالغرف

2026-06-13 • via Nuitee
H
husain alghareeb • solo_traveller • kw
8
Pros:

The location staff value of the money

Cons:

Nothing

2026-06-11 • via Nuitee
G
Gizlane • couple • ae
9
جيده
Pros:

جيده

Cons:

ممتازه

2026-06-10 • via Nuitee
A
Ahmad • couple • us
9
2026-06-10 • via Nuitee
L
Lily • solo_traveller • au
10
Pros:

Very friendly and helpful staff

2026-06-09 • via Nuitee
M
Maryam • solo_traveller • ae
9
إقامة جميله وهادئه
Pros:

نضيف والموظفين ودودين

2026-06-09 • via Nuitee
A
Ali • couple • om
9
2026-06-08 • via Nuitee
M
Mohammed • couple • iq
7
2026-06-08 • via Nuitee
A
Ammar • solo_traveller • iq
8
تجربه رائعه
Pros:

النظافه والافطار الصباحي جيد ومتنوع

2026-06-08 • via Nuitee
S
saeed • couple • sa
10
ممتاز
Pros:

الاستقبال الموضفه SU
بصراحه خلتني احب الفندق من التواضع وسهوله الأجرات والترحيب

Cons:

لا شي

2026-06-07 • via Nuitee
K
Khamis Alzadjali • solo_traveller • om
10
2026-06-07 • via Nuitee
M
Michael Boamah • couple • gh
9
2026-06-07 • via Nuitee
F
faisal • solo_traveller • qa
5
Pros:

Mattress and pillows were good, so I slept well.

Cons:

In booking.com this Hotel was advertised as 5 star Hotel, certainly it's not 5 star standard and hot water was the issue many times I complained but it was not repaired.

2026-06-06 • via Nuitee
M
moussa • couple • yt
1
Pros:

L’accueil :0

2026-06-06 • via Nuitee
B
Bader • couple • om
4
Pros:

الفندق جميل. لكن صار خطأ في الحجز من بوكينج وكان بأماكن الفندق التغاضي عنه. تم التواصل مع الفندق مني ؤمن بوكينج وكان الرد برفض.

2026-06-05 • via Nuitee
S
Salah • couple • kw
10
اقامه ممتازه انصح بالفندق
Pros:

نظافه الفندق والموقع ممتاز

Cons:

لا يوجد

2026-06-04 • via Nuitee
A
Amriev • solo_traveller • uz
10
Pros:

Super 👌🏻

2026-06-03 • via Nuitee
L
Lily • solo_traveller • au
9
Pros:

Easy to get to from Airport and friendly staff

Cons:

All good

2026-06-03 • via Nuitee
T
Tahwar • family_with_children • ae
8
2026-06-03 • via Nuitee
M
Meysam • couple • ae
8
2026-06-02 • via Nuitee