Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very clean rooms
Lovely village location and good views
Good food / strong dinners and breakfasts
Comfortable stays for many guests
Cons:
Many rooms are small; some guests found beds inadequate
Dated decor in places and mismatched furnishings
Noisy floors reported by some guests
Breakfast choice reduced for some; dinners can be pricey

Categories

Cleanliness
1
Repeatedly described as very clean across multiple reviews ("very clean", "Sehr sauber", "clean and comfortable").
Service
1
Staff repeatedly praised as friendly, helpful and attentive (helped with luggage, made guests feel special, brilliant service at breakfast).
Location
1
Multiple mentions of a lovely village setting, good walks, close to beach and castle views — generally a strong location sentiment.
Room Quality
1
Recurring complaints about room size, small/difficult beds, dated decor and noisy floors; several guests noted the small rooms or beds negatively affected sleep and comfort.
Amenities
1
On-site brasserie, breakfast and nearby playground/transport referenced positively, though some guests noted limited choices or minor issues.
Value for Money
1
Several guests called stays a bargain or 'ok for the money' while a few noted dinner prices—overall slightly positive value perception.
Food and Beverage
1
Food frequently praised (excellent dinners, Sunday roast, sticky toffee pudding, good breakfasts) though some mentioned a slimmer breakfast buffet or dinner cost.
Overall Experience
1
Generally pleasant stays dominated by excellent staff, cleanliness and food, but the significant room/bed issues detracted from some guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 18:44

Property Description

Welcome to The Open Arms Hotel, your perfect retreat in the picturesque village of Dirleton, just a stone's throw from beautiful Broad Sands Beach.

Charming Accommodations
Relax in elegantly designed rooms featuring modern amenities, including free WiFi, flat-screen TVs, and en-suite bathrooms. Some rooms boast stunning garden views to enhance your stay.

Delightful Dining
Savor delicious meals at our on-site restaurant, offering an enticing à la carte menu or indulge in a hearty Full English/Irish breakfast to kickstart your day.

Tranquil Outdoor Spaces
Unwind in our serene garden or soak up the sun on the terrace, providing a tranquil setting to enjoy your surroundings.

Escape to The Open Arms Hotel and experience the perfect blend of comfort and hospitality. Book your stay today!

Important information:

Please note that pets are allowed in all rooms except "Deluxe Double Room with Shower"

If you require a specific room, you must contact the hotel directly. This will be subject to availability, so please do so as soon as possible.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Cleary • couple • us
10
2026-07-25 • via Nuitee
G
Glen • couple • gb
4
Disappointing and expensive
Pros:

Its near Archerfield where our event was

Cons:

Facilities are date. Room was way too expensive. Basically zero staff presence. Breakfast was bang average. Curtains dont close properly. Windows dont lock. Tiny TV in the room is about a mile away from the bed. Room lay out was dreadful.

2026-07-25 • via Nuitee
D
Dragan • couple • nl
8
Onze laatste stop van onze rondreis, door Schotland, in een fantastische omgeving
Pros:

Het hotel lag in een werkelijk fantastische dorp. Absoluut uniek.
Vriendelijk personeel.
Een heerlijke ontbijten

Cons:

De kamer was groot, maar wat eenvoudig en de prijs vonden we wat te hoog.
Omdat we met de hond waren, was alleen deze kamer, met mini tuintje beschikbaar, maar het geld hadden we wel iets meer verwacht

2026-07-24 • via Nuitee
A
Alan • couple • gb
5
Disappointing after previous experience of five visits
Pros:

Room 4 in a shabby condition and cramped. Lounges and dining areas good. Cooked breakfast was good but needs fresh fruit added. Evening meal was limited. Standard of food is much lower than previous stays. Staff friendly but delivery haphazard, staff training would help. Immediate area attractive and proximity to Edinburgh and activities excellent. Problem areas - Poor room in poor condition ; coordination of delivery of food ; limited evening meal menu. Positives - staff friendliness ; Surrounding area, ease of transport, ambience of hotel ; activities in area.
Would we return for fifth time? Doubtful.

2026-07-24 • via Nuitee
F
Frank Michael • solo_traveller • de
7
2026-07-23 • via Nuitee
W
wee j glasgow • couple • gb
10
Pros:

the room was spacious and the decor was excellent and although beside a bus rout it was extremely quiet the staff were fantastic a big shout out to ally great at her job friendly and helpful , and on checkout the girl the was very helpful with advice for any return trip. which we intend to do .

Cons:

all good

2026-07-22 • via Nuitee
H
Harold • couple • gb
8
Friendly & helpful staff, a great asset. Not sure who was in charge! Food good
Pros:

Homely, although our room 1 was a bit tired

Cons:

See above

2026-07-21 • via Nuitee
B
Beatrix • couple • de
7
Hotel in guter Lage zu umliegenden Golfplätzen
Pros:

Sauberkeit, gutes Essen , Parkplatz vorhanden , ruhige Lage

Cons:

Sehr kleine, enge Zimmer, kaum Platz für Gepäck

2026-07-21 • via Nuitee
G
Gail • couple • us
10
Very nice convenient hotel.
Pros:

The service was excellent and overall, just a nice place to stay.

2026-07-20 • via Nuitee
L
Linda • family_with_children • gb
9
excellent, would stay again
Pros:

Staff were excellent, requests were handled well and in good time, staff were friendly and helpful. Nothing was too much trouble. Particular praise for Nicole and Ali and the lady cleaning the room.

Cons:

Breakfast service not quite as efficient as evening dinner service but still good

2026-07-16 • via Nuitee
G
Gerald • couple • gb
9
2026-07-15 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-07-15 • via Nuitee
P
Paolo Ceretti • family_with_children • it
3
Decisamente deludente, ce ne siamo andati prima
Pros:

Posizione

Cons:

Servizio scadente. Cassaforte inutilizzabile dal primo giorno e mai riparata. WI-FI in continua caduta. Lavandino del bagno semi-intasato. Copertura telefonica senza wi-fi inesistente. Colazione senza buffet e opzioni solo alla carta , con piatti decisamente " pesanti ". Ci hanno addebitato 20 sterline per una key card smarrita, da non credere

2026-07-15 • via Nuitee
B
Bob • couple • gb
5
Poor unlikely to return
Pros:

Clean, location

Cons:

Dated, no hot water, cramped room

2026-07-14 • via Nuitee
J
Jennifer • couple • gb
10
Lovely overnight stay for us with absolutely wonderful breakfast. We also had evening dinner there and that was amazing
Pros:

It was just lovely old building. But bright and airy.

Cons:

Nothing to not like

2026-07-14 • via Nuitee
J
John • solo_traveller • gb
6
2026-07-13 • via Nuitee
M
Matthew • couple • nl
4
Staff were helpful and two meals were comped, but we paid over €1000 for two nights with no hot water, shared a single s
Pros:

The front office staff, particularly Archie, were exceptional and did everything they could to help during our stay despite the issues with no hot water throughout our stay. Two complimentary meals were provided as a gesture of goodwill, which we appreciated.

Cons:

However, we paid over €1000 for two nights but had no hot water in our room throughout the entire stay. The hotel provided access to a single downstairs shower shared among multiple guests, which meant waiting in hallways with towels. The boiler issue was known before our check-in, yet no proactive communication was provided to guests beforehand. There was a clear absence of management involvement, and compensation was not offered proactively but had to be negotiated. Other guests we spoke with shared similar frustrations. The situation was poorly handled overall.

2026-07-13 • via Nuitee
R
Riccardo • solo_traveller • gb
1
2026-07-13 • via Nuitee
S
Sarah • extended_group • gb
7
2026-07-13 • via Nuitee
M
Malcolm • couple • gb
9
Very comfortable and convenient
Pros:

Great location near the golf course and in a pretty village

Cons:

There was no hot water, but as we were only staying one night we didn’t mention it

2026-07-12 • via Nuitee