UTOPIC Platon by ULIV

Hotels
Platón 209 , Mexico City , mx

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Hot tub/Jacuzzi
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location in Polanco / close to amenities
Clean rooms and satisfactory housekeeping
Positive staff interactions and attentive service (mentions of Mariana and Valeria)
Comfortable, modern design and thoughtful in-room details
Good bathroom amenities (robes, slippers)
Easy booking and check-in with personalized touches
Cons:
Significant noise issues (street, construction, neighbors, thin walls)
Privacy concerns between connected rooms; thin walls
Problems with invoicing and some rude/unprofessional customer service reports
Advertised hydromassage tub not functioning for some stays
Limited gym equipment
Firm/uncomfortable pillows
No drinking water available on one occasion

Categories

Cleanliness
1
Multiple reviews explicitly note clean rooms ('Limpio', 'El cuarto estuvo limpio') and satisfactory housekeeping, so cleanliness is overall positive.
Service
1
Service is mixed but leans positive: several mentions of 'excelente atención' and standout staff (Mariana, Valeria) but there are isolated complaints about reception presentation and rude/inadequate handling of invoicing.
Location
1
Location is repeatedly praised (Polanco, 'excelente ubicación', 'close to all amenities'), clearly a strong positive across reviews.
Room Quality
1
Room quality is the main negative theme: frequent reports of excessive noise (street, construction, neighbors, thin walls), privacy concerns between connected rooms, non-working advertised features (hydromassage tub), and uncomfortable pillows.
Amenities
1
Amenities receive mixed mentions: positives for bathroom amenities (batas, pantuflas) and small thoughtful details, but notes about limited gym equipment and a broken hydromassage reduce the score slightly.
Value for Money
1
Some explicit positive mentions of good cost-benefit ('custo x beneficio') and overall satisfaction for many guests, so value is mildly positive.
Food and Beverage
1
Very limited F&B mentions; a specific negative note about not having drinking water reduces this category slightly.
Overall Experience
1
Overall experience is mixed: many guests report excellent stays and service, but recurring noise and service/billing pain points lead to a net slightly negative overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 23:03

Property Description

Welcome to UTOPIC Platon by ULIV, your serene escape in the heart of Mexico City!

Prime Location
Nestled just 2 miles from the lush Chapultepec Forest and 2.6 miles from the historic Chapultepec Castle, enjoy easy access to the city's vibrant cultural landmarks, including the renowned Soumaya Museum and National Museum of Anthropology.

Unmatched Comfort
Our spacious units feature modern amenities like air conditioning, flat-screen TVs with streaming services, and fully equipped kitchenettes, providing the perfect blend of convenience and relaxation for your stay.

Exceptional Amenities
Rejuvenate at our fitness center, unwind in the hot tub, or challenge friends to a game of billiards. With free Wi-Fi and a shared lounge area, you are sure to feel right at home.

Don’t miss the chance to experience luxury and comfort—book your stay at UTOPIC Platon by ULIV today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
FRANCISCO • solo_traveller • pa
10
Espectacular y excelente la ubicación.
Pros:

Espectacular y excelente la ubicación.

Cons:

Todo me agradó.

2026-01-31 • via Nuitee
R
Roberto • solo_traveller • mx
8
todo muy bien
Pros:

Ubicacion

Cons:

personal de recepcion mal presentados

2026-01-23 • via Nuitee
A
Antulio • family_with_children • mx
10
Una estancia de lujo en la mejor zona de la Ciudad de México.
Pros:

La ubicación es inmejorable. Al estar en el corazón de Polanco, la zona se siente muy segura y está rodeada de excelentes restaurantes, tiendas y parques como el Lincoln, todo a distancia caminable. El diseño del departamento es moderno, impecable y muy cómodo. La atención del equipo de ULIV fue excelente en todo momento.

Cons:

Nada, todo estuvo perfecto.

2026-01-20 • via Nuitee
L
Luis Alfredo • solo_traveller • mx
10
Pros:

Good

2026-01-19 • via Nuitee
A
Alejandro • solo_traveller • mx
10
Muy confortable, excelente atención y lugar
Pros:

Excelentes instalaciones y atención

2026-01-19 • via Nuitee
B
Beatriz Emilia • couple • mx
10
Comodo y bonito
Pros:

El lugar es bonito y acogedor

Cons:

Todo estuvo perfecto

2026-01-19 • via Nuitee
C
Cesar • couple • mx
3
2026-01-17 • via Nuitee
J
juan Ignacio • solo_traveller • es
10
2026-01-16 • via Nuitee
J
Josephine • couple • hk
7
2026-01-15 • via Nuitee
K
Kendall • couple • us
10
2026-01-07 • via Nuitee
L
Lara • solo_traveller • mx
10
Limpio.
Pros:

El cuarto que me toco estuvo limpio y cumplía con todo lo necesario.

2026-01-06 • via Nuitee
M
Miguel • solo_traveller • mx
10
Buena ubicación.
Pros:

La ubicación fue de gran ayuda por temas de mi trabajo.

2026-01-06 • via Nuitee
M
Manuel Acevedo • solo_traveller • mx
10
Cumple con todo!
Pros:

Las amenidades para el baño estuvieron súper bien ya que tienen batas y pantuflas.

2025-12-30 • via Nuitee
K
Kirsten • extended_group • us
10
2025-12-28 • via Nuitee
F
FRANCISCO • solo_traveller • pa
9
Excelente. Lo seguiré utilizando.
Pros:

La ubicación con respecto a mi trabajo. Muy cómodo y acogedor.

Cons:

Todo me gustó.

2025-12-27 • via Nuitee
W
William • couple • do
8
Muy buena la ubicación y el tamaño de la habitación
Pros:

La ubicación

Cons:

Los sonidos en las habitaciones y de los alrededores.

2025-12-24 • via Nuitee
F
Fernando • solo_traveller • at
3
Noisy and not so confortable
Cons:

Very noisy, a part of external noise (trafic) ... with the neighbor apartment it is as if it was one, you can hear everything, from shower to the person farting or coughing
I also never got my invoice, now it is alreday 20 days past and they want me to fill a Form, prove payment and other steps, to get my invoice

2025-12-03 • via Nuitee
S
Sonia • solo_traveller • us
1
Pros:

It is december 3rd and I still didn't get my invoice

Cons:

noisy, rude no customer service

2025-12-03 • via Nuitee
F
Fernando Jose • solo_traveller • hn
9
Excelente
Pros:

Ubicación

Cons:

No tenían agua para tomar

2025-11-16 • via Nuitee
M
MARCOS • solo_traveller • mx
10
Fantastico lugar custo x beneficio com atendimento espetacular.
Pros:

As atendentes Mariana e Valeria me deram um EXCELENTE ATENDIMENTO.

Cons:

Poucos equipamentos na academia

2025-11-16 • via Nuitee