Kingston Hotel 11 - PWTC, KL

Hotels
50400, Jalan Tun Ismail , Kuala Lumpur , my

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Comfortable beds
Helpful/front desk staff (Malmi, Shira) and occasional free upgrades
Spacious rooms (good for families/weddings)
Convenient/central location (for some guests)
Perceived value for money by some guests
Some guests reported pleasant, restful stays
Cons:
Frequent water cuts / no water for shower/toilet
Unclean rooms and bathrooms; cockroaches reported
Noisy (traffic/highway, street) and thin/noisy windows
Poor or missing amenities (AC issues, no refrigerator, distant/dark parking)
Bad coffee / bland food; food smells in lifts
Leaking pipes, sewer smells in rooms, safety/parking concerns

Categories

Cleanliness
1
Multiple reviews report unclean rooms and bathrooms, cockroaches, leaking pipes, poor toilet hygiene and brown/dirty tap/shower water — strong negative sentiment on cleanliness.
Service
1
Several guests specifically praise staff (Ms. Malmi, Shira, courteous front desk, free upgrades and helpful reception) despite occasional reports of lazy staff — overall notably positive service feedback.
Location
1
Mixed feedback: some call the location perfect and convenient, good for events; others note noise from elevated road, unsafe/dark parking area and smell — slightly positive overall due to convenience mentions.
Room Quality
1
Beds and room space are frequently described as comfortable, big and good value, though several stays suffered from no water/poor shower/wet toilets which tempers the room quality score.
Amenities
1
Frequent complaints about essential amenities: repeated water cuts, no/poor air conditioning, lack of refrigerator, leaking pipes, and distant/dark parking — negative sentiment on amenities.
Value for Money
1
Some guests explicitly note good room space and price (VFM) and appreciated complimentary upgrades; however issues with cleanliness and utilities reduce perceived value somewhat.
Food and Beverage
1
Several complaints about terrible coffee, bland food choices and food smells in lifts; a minority praise the food as very tasty — overall mildly negative.
Overall Experience
1
Overall impressions skew negative with multiple guests calling the stay a nightmare or saying they would not return due to water cuts, noise, cleanliness and safety concerns, though some stays were pleasant thanks to staff and comfortable beds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 00:38

Property Description

Welcome to Kingston Hotel 11 - PWTC, KL, your ideal retreat in the vibrant heart of Kuala Lumpur!

Prime Location: Discover the best of the city with iconic attractions like Petronas Twin Towers, Suria KLCC, and Bank Negara Malaysia Museum all just a stone's throw away, making our hotel the perfect base for your adventures.

Comfort & Style: Our thoughtfully designed rooms feature modern amenities, including flat-screen TVs and air conditioning, ensuring a cozy stay. Enjoy the convenience of private bathrooms with bidets and hairdryers, plus selected rooms equipped with comfortable seating areas for relaxation.

Complimentary Connectivity: Stay connected with our complimentary WiFi throughout the hotel, allowing you to share your experiences and plan your enjoyable days ahead effortlessly.

Don’t miss your chance to explore Kuala Lumpur with ease – book your stay at Kingston Hotel 11 - PWTC, KL today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Razmi • family_with_children • my
10
2026-04-14 • via Nuitee
S
syahida • extended_group • my
5
Pros:

Room big

Cons:

Parking so far, busy road

2026-04-13 • via Nuitee
N
Nooriza Amrizal • solo_traveller • my
9
Pros:

The bed and room

Cons:

The sound of the shower so noise..

2026-04-11 • via Nuitee
K
Khan • couple • bd
10
2026-04-06 • via Nuitee
G
Gladys • solo_traveller • my
6
2026-03-30 • via Nuitee
M
Murni • family_with_children • my
9
2026-03-29 • via Nuitee
D
Dash129 • family_with_children • my
9
Pros:

Privasi

Cons:

Parking

2026-03-27 • via Nuitee
B
Badrul Hisham Khamsah • family_with_children • my
7
2026-03-25 • via Nuitee
F
Fadzlullah • couple • my
5
2026-03-20 • via Nuitee
M
Mr.S.A. Kalai • family_with_children • my
10
Pros:

Nice

Cons:

Nice 👍 food

2026-03-20 • via Nuitee
B
Basri169 • family_with_children • my
10
Pros:

Respsionis

Cons:

Rooms perfect

2026-03-20 • via Nuitee
R
Retnasamy • couple • my
1
Real nightmare
Pros:

Room was actually nice! But the toilet !!! Had no water supply.

Cons:

No water cannot shit / shower

2026-03-19 • via Nuitee
M
Mohd Syahruzzamani • extended_group • my
9
2026-03-16 • via Nuitee
A
Aisyah • couple • kr
10
Great!
Pros:

Everything was great! They even upgraded our room when we arrived there!

Cons:

None

2026-03-14 • via Nuitee
J
Jagdip • solo_traveller • my
1
I will never ever stay again at this chain of hotels
Pros:

Nothing

Cons:

Everything - constant water cuts, rooms not cleaned properly, leaking pipe in toilet, poor quality toilet paper, very noisy ( from street), difficulty in getting into and off vehicle because there's no proper pick up/drop off area, smell of food in lifts, surrounding area is ugly anf feels unsafe, baby cockroaches

2026-03-13 • via Nuitee
A
Aisyah • couple • kr
10
2026-03-11 • via Nuitee
J
John • couple • in
3
Will not stay there another time if I had a choice.
Pros:

The location was perfect. It was easy to get around. Others found it easy to reach us. Some of the front desk staff were really good and courteours.

Cons:

It was very noisy. The windows were not double glazed. The smell of smoke in the room was too much. The hotel did not do anything to sort it out. Not even some form of air-freshner. It had roaches.

2026-03-10 • via Nuitee
A
ASWAD • solo_traveller • my
10
2026-03-09 • via Nuitee
N
Nooriza Amrizal • family_with_children • my
10
2026-03-09 • via Nuitee
M
Muhamad azarene • family_with_children • my
7
2026-03-08 • via Nuitee