Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding location: sea views, sunrise views, snorkeling/diving from shore
Beautiful, exclusive pool and villa setting
Strong nature appeal (wildlife on site: peacocks, marine life)
Smooth pick-up and quick room bed-change upon request (where noted)
Cons:
Serious service problems: reports of unfriendly, discriminatory and aggressive staff behavior
Poor cleanliness and maintenance (spiders, dead fly in breakfast, bathrooms needing repairs)
Food and beverage issues: poor breakfast, portion limits, and mishandled paid meals
Room issues: connecting rooms allowing cigarette smell, Wi‑Fi not working
Limited transport flexibility (dependence on speedboat schedules); some amenities unstaffed or poorly maintained

Categories

Cleanliness
1
Multiple reports of poor maintenance and hygiene: spider in the bathroom, dead fly in breakfast porridge, and comments that facilities are not well maintained or clean.
Service
1
Service is polarized but leans strongly negative overall due to reports of unfriendly, discriminatory and even aggressive staff behavior (demanding proof of payment, limiting food, yelling and turning off lights), despite one mention of good service in a different review.
Location
1
Consistently praised: excellent beachfront setting, sea views, sunrise views, great snorkeling/diving directly off the shore and an exclusive, tranquil villa feel.
Room Quality
1
Rooms need attention: bathrooms require maintenance, some rooms are connecting and allow cigarette smoke to seep in, Wi‑Fi reported not working, and missing small amenities (e.g., tea cups).
Amenities
1
Mixed: very positive notes on a beautiful, exclusive pool and pool views, but also reports of unstaffed pool bar, small/crowded swimming area and extra charges for basic items.
Value for Money
1
Perceived as poor value by several guests due to extra charges for basics, limited/poor food, maintenance issues and dependence on inflexible transport links.
Food and Beverage
1
Multiple complaints: very poor breakfast, limited portions (e.g., chicken wings limit), incidents of a dead fly in porridge, and staff handling of paid meals was problematic.
Overall Experience
1
Polarized overall: for nature- and sea-focused guests the location, scenery and pool provide an excellent experience; however, severe service, cleanliness and food issues reported by other guests can make the stay unacceptable for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 16:50

Property Description

Experience a slice of paradise at Ban Raya Resort and Spa, where relaxation meets adventure on the stunning island of Ko Racha Yai.

Exceptional Accommodations
Enjoy thoughtfully designed rooms featuring garden views, private balconies, and essential amenities, including flat-screen TVs and air conditioning. Each room is a sanctuary, promising comfort and tranquility.

Delectable Dining Options
Savor American cuisine at our on-site restaurant or unwind at the bar, perfect for sipping cocktails after a day of sunbathing on our beautiful private beach.

Endless Activities
Dive into adventure with snorkeling and cycling opportunities, or simply relax by our outdoor swimming pool. With bike rentals available, explore the breathtaking surroundings at your own pace.

Don’t miss your chance to indulge in this tropical getaway—book your stay at Ban Raya Resort and Spa today!

Important information:

Our resort is located on Racha Island, and arriving at our resort are required to take a boat. Our resort can provide with you paid round trip shuttle boats from Chalong to our resort. If you need this service, please send an email to our resort at least 2 days in advance to tell us your specify information. About the shuttle boat, departs from Chalong Pier at 9:30.am and only makes one round trip per day, please arrive at Chalong Pier least 30 minutes in advance.

The return trip departs from Racha Island at 13:30 pm and arrives at Chalong Pier around 14:30 pm. Due to the complicated sea conditions around Phuket, the return arrival time is not guaranteed. We do not recommend arranging flights, trains, buses or other transportation on the day of check-in and check-out.

The speedboat is a little bumpy, please take care of your luggage, and always listen to the guide’s advises.

It's prohibited to bring products containing pork onto the island

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Aleksei • family_with_children • th
10
2026-04-02 • via Nuitee
Y
Yan • extended_group • sa
10
2026-03-31 • via Nuitee
S
Song • extended_group • cn
9
冲着浮潜，其他都不重要~
Pros:

浮潜点绝佳，服务人员态度较好。

Cons:

酒店设施有点旧，餐厅的菜品吃了两次就腻了。

2026-03-29 • via Nuitee
S
Sorin • couple • de
10
Wunderbare Unterkunft in der Villen mit ein Gefühl der Ruhe, Gelassenheit und Exotik
Pros:

Die unglaubliche Lage und das Gefühl der Exklusivität im Vergleich zu andere Strände.

Cons:

—

2026-03-27 • via Nuitee
E
Erkul • family_with_children • de
10
Ein wunderschönes Resort für Natur- und Unterwasserliebhaber mit tollem Service und exklusivem Pool-Komfort!
Pros:

Die Anlage ist wunderschön und bietet erstklassige Möglichkeiten zum Schnorcheln und Tauchen direkt vor der Tür.

Cons:

Der einzige Nachteil ist die eingeschränkte Flexibilität bei der Abreise. Da die Insel etwa 20 km von Phuket entfernt liegt, ist man komplett auf die Speedboot-Verbindungen angewiesen. Man kann die Insel also nicht zu jeder beliebigen Zeit verlassen, was eine genaue Planung der Reisezeiten erfordert.

2026-03-22 • via Nuitee
K
Kishchenko • family_with_children • ru
10
2026-03-21 • via Nuitee
S
SHAWN • couple • th
5
2026-03-14 • via Nuitee
S
SHAWN • family_with_children • th
5
Used to be a great place but feels run down at the moment
Pros:

Location, sea view

Cons:

Bathrooms at the room require maintenance. There are kettle but no tea cups. Breakfast is very poor. Hotel is catered mainly for Chinese tourists.

2026-03-14 • via Nuitee
A
Anna • couple • kz
10
Приеду еще и буду советовать этот отель!
Pros:

Расположение отеля дает возможность в полной мере насладится восходом солнца!! Вид на море очень крутой! Пляж располагает к занятию снорклингом. Красивые рыбки и морская жизнь. По территории ходят павлины, гуляют вараны👌

2026-03-13 • via Nuitee
T
Tiborné • family_with_children • hu
6
2026-03-12 • via Nuitee
J
Jingran • couple • cn
1
这个酒店非常针对中国人，酒店的员工非常不友善并且不安全。抵达时2点才能入住，在吃午餐时，已经付过费还是被拦下并用中文对我们说要求出示付款证明。午餐鸡翅限量一人3个，之前并没有人告知。房间里的wifi不能使用，浴室里有蜘蛛，并且两间房间是连通
Cons:

Absolutely the worst hotel experience – Discriminatory, Unsafe, and Unprofessional!
This was without a doubt the worst hotel stay I have ever experienced. Despite the beautiful scenery and great potential, the entire experience was completely ruined by the staff's unacceptable behavior. They were incredibly unfriendly, the environment felt unsafe, and it was obvious that they were actively targeting and discriminating against Chinese guests.

We arrived early and had to wait until the 2 PM check-in. While we were having lunch—which we had already paid for—we were abruptly stopped by a staff member who specifically demanded to see our proof of payment, speaking to us in Chinese in a very targeted and disrespectful manner. On top of that, they strictly limited the chicken wings to 3 per person, which was never communicated to us beforehand.

The room conditions were equally disappointing. The Wi-Fi did not work at all, we found a spider in the bathroom, and because we were placed in a connecting room, the strong smell of cigarette smoke from our neighbors constantly seeped in.

The most outrageous and dangerous incident happened at night by the pool. Before we were even ready to leave, a staff member started aggressively yelling at us: "Go back to your room!" Without warning, they completely turned off the lights, leaving us stranded in the pitch dark. We had to navigate the stairs blindly, which was extremely dangerous and completely unacceptable.

Even the basic amenities were a cash grab. When we asked the restaurant for ice cubes and disposable cups, we were told we had to pay extra for them. To make matters worse, the next morning, we found a dead fly in our breakfast porridge.

I will never stay here again. It is a complete waste of wonderful natural resources and scenery. Save your money, protect your safety, and go to a hotel that actually respects its guests.

2026-03-10 • via Nuitee
M
Marc • family_with_children • hk
2
Pros:

Pick up at Ter Bay went well. The resort changed the twin beds to double bed quickly upon request.
The pool has a beautiful view.

Cons:

Facilities are not well maintained and clean.
The swimming area is ricky, small and crowded.
Pool bar not staffed.

2026-03-05 • via Nuitee
M
Marc • family_with_children • hk
1
Cons:

Unclean rooms
Front door broken
Dilapitated facilities
No beach
Small area to swim between rocks packed with people swimming with life vests
No service at the bar
Over priced
No credit card accepted
We left to another resort before staying the night

2026-03-01 • via Nuitee
Y
Yanliang Yu • family_with_children • au
10
Pros:

We had a fantastic experience!!!

The view from the swimming pool was great. We also had an amazing snorkeling experience.

Staff were very friendly and organised. Staff at the pool and at the snorkeling spot with the equipment had the guest list as we arrived and helped us out before we even checked in. They found a charging cable we accidentally left behind in the room as they were cleaning the room for the next guest. They came and found us, as we were waiting for our transport back to the pier.

Food was decent. We had pretty low expectations given some of the other reviews... We tried the a la carte menu for lunch after we arrived, and ended up getting dinner and another lunch there. Breakfast buffet included in the room booking had a very good selection and was a highlight.

Cons:

Nothing at all.

2026-01-28 • via Nuitee
A
ALEX • solo_traveller • fr
8
Très bon et merveilleux endroits
Pros:

La chambre était magnifique, le lieu était splendide , tous le services inclus dans le prix ont largement rentabilisé la réservation.

Cons:

Les déplacements en motorbike étaient un peu limités pour se déplacer entre la plage et l’hôtel.

2026-01-28 • via Nuitee
A
Anastasiia • couple • ru
9
2026-01-22 • via Nuitee
O
Omar • couple • it
7
2026-01-21 • via Nuitee
Z
Zhi • extended_group • cn
6
还不错。
Pros:

酒店景观没的说，今年去了两次。上次当天来回，这次带父母来住了一天。拍照，浮潜，都很好。综合看下来，价格比当天往返的跳岛要划算。早上，中午，晚上的景色都看得到。环境也非常不错。

Cons:

早上10点多从普吉码头出发，11点多到酒店，下午2点才能入住。期间只能等着，因为带着办公电脑，所以没有寄存行李，又没办法背着电脑到处逛，只能在餐厅坐着等。房间装修比较老，床头没有充电插口。

2026-01-20 • via Nuitee
A
Alessandro • couple • it
10
Top stay
2026-01-18 • via Nuitee
D
Diana • solo_traveller • th
8
Прекрасное место.
Pros:

Очень красивое место. Есть своя великолепная снорклинг бухта. Пальмы, птицы, бабочки, лазурное море прекрасны. Звуки леса были для меня умиротворяющие. Персонал очень дружелюбный. Остров райский.

Cons:

В моем номере было много муравьев. В ресторане попалось не совсем свежая рыба.

2026-01-14 • via Nuitee